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Topics with Label: Fam Prem

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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

babyborntotraper

Newbie

77439 Views

64 replies

7 likes

Premium for Family
  • 77439 Views
  • 64 replies
  • 7 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

djmoono

Newbie

95158 Views

74 replies

5 likes

Premium for Family
  • 95158 Views
  • 74 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

monek3sons

Casual Listener

77993 Views

43 replies

9 likes

Premium for Family
  • 77993 Views
  • 43 replies
  • 9 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

SirGismo

Casual Listener

208923 Views

267 replies

35 likes

Premium for Family
  • 208923 Views
  • 267 replies
  • 35 likes

Superuser Contribution Family Plan kicked family members

They both were recently kicked off of the family plan after responding to the email is there any way to get them back on the plan?

Newbie

They both were recently kicked off of the family plan after responding to the email is there any way to get them back on the plan?

Peter

Spotify Legend

667 Views

1 replies

0 likes

Fam Prem
  • 667 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium fam errases my family members every month

It is the second time that this has happened to me, I run the Premium Fam account for my family, and everytime the payment goes thru it automatically errases every family member I have there. Is there a solution for this?

Newbie

It is the second time that this has happened to me, I run the Premium Fam account for my family, and everytime the payment goes thru it automatically errases every family member I have there. Is t...

Katerina

Spotify Legend

816 Views

1 replies

0 likes

Fam Prem
Payment
premium. Help
  • 816 Views
  • 1 replies
  • 0 likes