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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 106487 Views
  • 32 replies
  • 6 likes
  • 106487 Views
  • 32 replies
  • 6 likes

Superuser Contribution Adding a family member does not work

When I invite a new family member and I click the link in the email. Spotify's reaction is Incorrect username or password. I tried 3 new login mails. But nothing works. Anyone a suggestion? PlanPremiumCountryNetherlands DeviceiPhone SEOperating Syste...

  • Visitor
  • When I invite a new family member and I click the link in the email. Spotify's reaction is Incorrect username or password. I tried 3 new login mails. But nothing works. Anyone a suggestion? &n...
  • OscarDC
  • Moderator
  • 12195 Views
  • 17 replies
  • 1 likes
  • family
  • 12195 Views
  • 17 replies
  • 1 likes

Superuser Contribution Family premium keeps switching devices

I have family premium but when my sister is playing music at the same time as me it plays on my device also even when I press listen on this device or continue.

  • Newbie
  • I have family premium but when my sister is playing music at the same time as me it plays on my device also even when I press listen on this device or continue. 
  • Alex
  • Moderator
  • 2206 Views
  • 5 replies
  • 0 likes
  • family
  • 2206 Views
  • 5 replies
  • 0 likes

Need off of ex-boyfriend's family account

I'm currently on my ex-boyfriend's family account. I want to be removed from his account and pay for my own without losing all my saved music. How do I do this?

  • Casual Listener
  • I'm currently on my ex-boyfriend's family account. I want to be removed from his account and pay for my own without losing all my saved music. How do I do this?
  • Maxim
  • Spotify Star
  • 1372 Views
  • 6 replies
  • 1 likes
  • family
  • 1372 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Family plan and saved song limit

My question is that if I were to get the family plan would each separate account get a set limit of 10,000 saved songs each or would those other accounts saved music cut into my own song limit? Because I already hit the cap once and if their saved mu...

  • Casual Listener
  • My question is that if I were to get the family plan would each separate account get a set limit of 10,000 saved songs each or would those other accounts saved music cut into my own song limit? B...
  • Dian
  • Moderator
  • 4711 Views
  • 6 replies
  • 0 likes
  • family
    Other
  • 4711 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution From Premium to Family with iTunes

premiumGermany Hello,I suppose this question has been asked a hundred times, but I couldn't find a solution, so I'm going to ask you one more time:Can I convert my premium account subscribed to iTunes into a family account? and if so, how? If I cance...

  • Newbie
  • ...ubscribed to iTunes into a family account? and if so, how? If I cancel the subscription on Itunes, are my playlists all gone? Or do they persist? I hope you can help.  
  • Lyubka
  • Moderator
  • 1610 Views
  • 7 replies
  • 0 likes
  • family
  • 1610 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Problem with multiple users - family premium

I have changed to the family premium subscription with three members registered. However, still only one user is allowed at the time.

  • Casual Listener
  • I have changed to the family premium subscription with three members registered. However, still only one user is allowed at the time.  
  • Lyubka
  • Moderator
  • 4953 Views
  • 15 replies
  • 0 likes
  • family
  • 4953 Views
  • 15 replies
  • 0 likes

Superuser Contribution Family account en kinderen van gescheiden ouders

Als mijn dochter om de week het weekend bij mij is, werkt het Family account dan ook in de periode dat ze niet bij mij is? Met andere woorden, hoe en hoe vaak controleert Spotify of ze op het adres woont dat hoort bij het hoofdaccount? Feitelijk woon...

  • Newbie
  • Als mijn dochter om de week het weekend bij mij is, werkt het Family account dan ook in de periode dat ze niet bij mij is? Met andere woorden, hoe en hoe vaak controleert Spotify of ze op het adres w...
  • MihailY
  • Moderator
  • 1848 Views
  • 3 replies
  • 1 likes
  • family
    Other
    scheiden
  • 1848 Views
  • 3 replies
  • 1 likes

Unable to join a family account twice a year

Hi all!I wanted to join a new family account, but after filling in my details I got the message 'You can only change Spotify Family once a year'. Someone else took the place in my 'old' family, so now I cannot use any family acount anymore. Can you h...

  • Casual Listener
  • Hi all! I wanted to join a new family account, but after filling in my details I got the message 'You can only change Spotify Family once a year'.  Someone else took the place in my 'o...
  • koyinsola
  • Newbie
  • 2359 Views
  • 3 replies
  • 1 likes
  • family
  • 2359 Views
  • 3 replies
  • 1 likes

Solved!! Kicked out of family plan

I was not able to vefiry my account/confirm my address during the 7-day span given to me on my email and now I'm back to free account.How do I verify my account or get back to my family's plan? My sister tried to invite me but I always get this messa...

  • Newbie
  • I was not able to vefiry my account/confirm my address during the 7-day span given to me on my email and now I'm back to free account. How do I verify my account or get back to my family's plan? M...
  • jomocas
  • Visitor
  • 10500 Views
  • 2 replies
  • 0 likes
  • family
  • 10500 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why can’t kids have their own account, like Netflix?

I’ve just upgraded to a Spotify for Family account and I’m so disappointed to find out I can’t set up a profile for my two-year old son. Now, even though he’s of a digital age, I think he’s a little too young for an email address, seeing as he has on...

  • Casual Listener
  • I’ve just upgraded to a Spotify for Family account and I’m so disappointed to find out I can’t set up a profile for my two-year old son. Now, even though he’s of a digital age, I think he’s a l...
  • AlejaR
  • Moderator
  • 735 Views
  • 3 replies
  • 3 likes
  • family
  • 735 Views
  • 3 replies
  • 3 likes

Superuser Contribution Military families using Spotify for Family

Spotify FamilyUnited States DeviceiPhone, MacBookOperating SystemMost current iOS I just finished speaking to someone via spotify chat support, but my issue was not resolved. I'm sure this doesn't come up too often, but it is still very inconvinient ...

  • Casual Listener
  •   Spotify Family United States   Device iPhone, MacBook Operating System Most current iOS   I just finished speaking to someone via spotify chat support, but my issue was n...
  • T4rd
  • Visitor
  • 1575 Views
  • 5 replies
  • 1 likes
  • family
  • 1575 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Problem setting up Family Plan

Hi wonder if someone can help. Have had a Spotify Premium account for ages, but now decided to go for the family account.Before my daughter and I shared the music time, with only one of us using it at a time.Now I have ammended the account as we both...

  • Newbie
  • Hi wonder if someone can help.   Have had a Spotify Premium account for ages, but now decided to go for the family account. Before my daughter and I shared the music time, with only one of u...
  • Maxim
  • Spotify Star
  • 916 Views
  • 5 replies
  • 0 likes
  • family
  • 916 Views
  • 5 replies
  • 0 likes

Family subscription for Vietnam region?

Hello, is the family subscription option available for Vietnam region?

  • Newbie
  • Hello, is the family subscription option available for Vietnam region?
  • doanbaanh
  • Newbie
  • 6373 Views
  • 4 replies
  • 5 likes
  • family
  • 6373 Views
  • 4 replies
  • 5 likes

Superuser Contribution How do you re-add a family member back to family premium

PlanPremiumCountry UKDeviceIPhone/WindowsOperating SystemiOS My Question or Issue I had a family member who lives with me on my family premium and I accidently deleted them off, we have tried to re-add them back through sending an invite through to t...

  • Newbie
  • Plan Premium Country  UK Device IPhone/Windows Operating System iOS   My Question or Issue  I had a family member who lives with me on my family premium and I accidently d...
  • Andrew162
  • Newbie
  • 3001 Views
  • 4 replies
  • 0 likes
  • family
    Family account lost members thank you
    Family Invite Email
    Family Member
    Family member removed
    Family Plan Issue
    Premium
    re-adding
  • 3001 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution I have Premium for Family, but only one person can listen at a time. Why?

Plan Family Country canada Device (iPhone SE Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have changed to the family premium subscription with one member registered. In september... However, still only one user is a...

  • Casual Listener
  • Plan  Family Country  canada  Device (iPhone SE  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have changed t...
  • Novy
  • Moderator
  • 7533 Views
  • 13 replies
  • 0 likes
  • family
    Subscription
  • 7533 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution Use Premium Gift Card for Family Plan?

PlanPremium Gift CardCountryUSA Device(iPhone Operating System(iOS 10) My Question or IssueMy wife bought a six month Spotify Premium Gift card for the kids to open at Christmas. I've opened an account, but I don't see the "invite family" button on t...

  • Newbie
  • ...pen at Christmas.  I've opened an account, but I don't see the "invite family" button on the left in the account screen.  
  • Infinityplays
  • Newbie
  • 25589 Views
  • 9 replies
  • 1 likes
  • family
  • 25589 Views
  • 9 replies
  • 1 likes

Superuser Contribution Premium for Family: Amazon FreeTime limited to one device at a time

PlanFamily Country USA DeviceEcho dots, Android phones My Question or IssueI just upgraded to Family Premium (from Premium), and created spotify accounts for two kids. I also added my kids to an Amazon Household and setup FreeTime. The kids are tryin...

  • Casual Listener
  • Plan Family   Country  USA   Device Echo dots, Android phones   My Question or Issue I just upgraded to Family Premium (from Premium), and created spotify accounts for t...
  • Xenia
  • Moderator
  • 3797 Views
  • 9 replies
  • 2 likes
  • family
    freetime
  • 3797 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Google Home Mini Promotion still trying to charge full price?

PlanPremium FamilyCountry US My Question or Issue Hello:Yesterday I recieved my email saying that my Google Home Mini was now available. When I follow the link, it brings me to the Google Store. Once I've selected the mini, and go into the checkout, ...

  • Casual Listener
  • Plan Premium Family Country  US  My Question or Issue  Hello: Yesterday I recieved my email saying that my Google Home Mini was now available. When I follow the link, it brings m...
  • Elena
  • Moderator
  • 65265 Views
  • 197 replies
  • 32 likes
  • family
    Full
    google
    Home
    issue
    Mini
    Price
  • 65265 Views
  • 197 replies
  • 32 likes

Superuser Contribution Want to upgrade to Family, but Premium account attached to PS4

Signed up through PS4 for SPotify premium. I want to upgrade it to family but can't find an option through PS4 for that. So I've cancelled the auto-renew and revoked access by PSStore. How do I dissociate my PS4 account so I can upgrade to family. I ...

  • Newbie
  • Signed up through PS4 for SPotify premium. I want to upgrade it to family but can't find an option through PS4 for that.  So I've cancelled the auto-renew and revoked access by PSStore. &n...
  • Dani841
  • Casual Listener
  • 1473 Views
  • 4 replies
  • 0 likes
  • family
    PS4
  • 1473 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Verrechnung ueber Salt

Ich habe urspruenglich ueber meinen Mobilfunkanbieter Salt Spotify abonniert. Ich moechte einem Family-Abo beitreten und habe auch schon das Salt Abo gekuendigt, allerdings funktioniert der Beitritt zum Family-Abo immer noch nicht.Muss ich extra ein ...

  • Newbie
  • Ich habe urspruenglich ueber meinen Mobilfunkanbieter Salt Spotify abonniert. Ich moechte einem Family-Abo beitreten und habe auch schon das Salt Abo gekuendigt, allerdings funktioniert der B...
  • neXtneo
  • Casual Listener
  • 1470 Views
  • 8 replies
  • 0 likes
  • family
  • 1470 Views
  • 8 replies
  • 0 likes