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I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82737 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63468 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198775 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30005 Views
44 replies
4 likes
I have Spotify premium, which I listen to on my iPhone and Echo. I've got my two kids an Echo each for Christmas and want to upgrade to Spotify Family so we can all listen to music at the same time (and no-one can then argue over who gets to listen w...
I have Spotify premium, which I listen to on my iPhone and Echo. I've got my two kids an Echo each for Christmas and want to upgrade to Spotify Family so we can all listen to music at the s...
Spotify Star
676 Views
1 replies
0 likes
I did not realize about the verification of my account and now it does not let me go back into the family plan, even if i follow the steps of the help page..why it doesn’t work????? PlanFamily Country MexicoDevice Macbook Air
I did not realize about the verification of my account and now it does not let me go back into the family plan, even if i follow the steps of the help page.. why it doesn’t work????? P...
Spotify Star
583 Views
1 replies
1 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and helPremiumCountry AustraliaDevicephone and laptopOperating SystemWindows 10, Android 9 My Question or Issue Upgraded to Premium Family, n...
...indows 10, Android 9 My Question or Issue Upgraded to Premium Family, no option to invite family members from accounts page, just get redirected to new registration page?
Spotify Legend
583 Views
1 replies
0 likes
PlanPremium for FamilyCountryMalaysiaDeviceiPhone 8 PlusOperating SystemiOS 11 My Question or IssueI change my plan to the Premium for Family and invited my sister to join. We lived in the same address, but when she accepted the invitation, filled in...
Plan Premium for Family Country Malaysia Device iPhone 8 Plus Operating System iOS 11 My Question or Issue I change my plan to the Premium for Family and invited my sister to join. W...
Spotify Legend
5438 Views
1 replies
0 likes
PlanFamily PremiumCountry France DeviceiPhone XOperating SystemiOS 11 My Question or Issue My wife use a different laptop but Spotify says she can't join my subscription. I don't understand what is wrong. It has been months we would like to solve thi...
Plan Family Premium Country France Device iPhone X Operating System iOS 11 My Question or Issue My wife use a different laptop but Spotify says she can't join my s...
Spotify Star
782 Views
3 replies
0 likes
I have a premium family account and after we have been using for a year, suddunlly all my family members got kicked out of the account. I send them multiple invitations however when they click on the JOIN TO FAMILY button, the sitre asks for home adr...
I have a premium family account and after we have been using for a year, suddunlly all my family members got kicked out of the account. I send them multiple invitations however when they click on t...
Spotify Star
492 Views
1 replies
0 likes
im trying to get my mum on my family subscription, but it just says (after I filled everything out) that she cannot join this family plan. We previously lived in Spain (now in Sweden) it was **bleep** to change the country and I do not want to start ...
im trying to get my mum on my family subscription, but it just says (after I filled everything out) that she cannot join this family plan. We previously lived in Spain (now in Sweden) i...
Casual Listener
674 Views
2 replies
1 likes
PlanPremiumCountry TurkeyDevice( 6s)Operating System(iOS 10) My Question or Issue Hello, my invited user to family plan cannot get acceptance on the plan when she fill the form at the acceptance form coming with the link at invitation. She faces "the...
Plan Premium Country Turkey Device ( 6s) Operating System (iOS 10) My Question or Issue Hello, my invited user to family plan cannot get acceptance on the plan when she f...
Roadie
1709 Views
6 replies
0 likes
My hubby had premium with third party. He cancelled it and tried to accept my invite to the family plan. Keeps saying he has to cancel. Third party confirmed cancelled and he is not able to use his premium. how can we fix this? Does he have to delete...
My hubby had premium with third party. He cancelled it and tried to accept my invite to the family plan. Keeps saying he has to cancel. Third party confirmed cancelled and he is not able to use his p...
Casual Listener
699 Views
2 replies
0 likes
Esta persona vive en mi casa, yo la agregue. Adjunto en este post hay una captua del correo, revisar este "centro de ayuda" que menciona el correo no sirvio para absolutamente nada, como lo resuelvo?
Esta persona vive en mi casa, yo la agregue. Adjunto en este post hay una captua del correo, revisar este "centro de ayuda" que menciona el correo no sirvio para absolutamente nada, como lo resu...
493 Views
0 replies
0 likes
