Help Wizard

Step 1

NEXT STEP

Topics with Label: Family Plan Issue

Labels

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131078 Views
  • 32 replies
  • 8 likes
  • 131078 Views
  • 32 replies
  • 8 likes

Superuser Contribution How do you re-add a family member back to family premium

PlanPremiumCountry UKDeviceIPhone/WindowsOperating SystemiOS My Question or Issue I had a family member who lives with me on my family premium and I accidently deleted them off, we have tried to re-add them back through sending an invite through to t...

  • Newbie
  • Plan Premium Country  UK Device IPhone/Windows Operating System iOS   My Question or Issue  I had a family member who lives with me on my family premium and I accidently d...
  • Andrew162
  • Newbie
  • 3584 Views
  • 4 replies
  • 0 likes
  • Family account lost members thank you
    Family Invite Email
    Family Member
    Family member removed
    Family Plan Issue
    Premium
    re-adding
  • 3584 Views
  • 4 replies
  • 0 likes

Simultaneous listening on Family Plan

PlanFree/PremiumCountry DeviceMac / iPhone users My Question or IssueCan anyone provide step-by-step guidance on how two family account users in the same home can log in and listen to diifferent tracks at the same time? Currently, when we attempt thi...

  • Newbie
  • Plan Free/Premium Country   Device Mac / iPhone users     My Question or Issue Can anyone provide step-by-step guidance on how two family account users in the same home can l...
  • Billy-J
  • Spotify Star
  • 3114 Views
  • 2 replies
  • 0 likes
  • Family Plan Issue
  • 3114 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't find my Family Premium Account

Hi, It seems like I do have two accounts. I have a family premium account and pay every month. But I can't remember my username for this account? How can I get this? I would like to manage it and actually also use it my self, but I'm not able to do t...

  • Newbie
  • Hi,    It seems like I do have two accounts. I have a family premium account and pay every month. But I can't remember my username for this account? How can I get this? I would like to m...
  • Katerina
  • Spotify Legend
  • 1475 Views
  • 1 replies
  • 0 likes
  • Family Plan Issue
  • 1475 Views
  • 1 replies
  • 0 likes

Problem with famliy member not being able to be part of the plan

PlanPremiumCountry EcuadorDeviceHTCOperating SystemAndorid Oreo My Question or Issue My father lives with me and he can't be part of the family subcription due to an error. I've tried to invite him many times but it always shows an error. I had a cha...

  • Casual Listener
  • Plan Premium Country  Ecuador Device HTC Operating System Andorid Oreo   My Question or Issue  My father lives with me and he can't be part of the family subcription due to a...
  • Maxim
  • Spotify Star
  • 431 Views
  • 1 replies
  • 0 likes
  • Family Plan Issue
  • 431 Views
  • 1 replies
  • 0 likes

stop playlists from being shared

Planfamily PremiumCountry CanadaDeviceiPhone 8Operating SystemiOS My Question or Issue How do I stop playlists from being share? My daughter is 9, I don't want her listing to the same stuff as me. and vise versa. Kinda defeats the purpose of having a...

  • Newbie
  • Plan family Premium Country  Canada Device iPhone 8 Operating System iOS   My Question or Issue  How do I stop playlists from being share? My daughter is 9, I don't want h...
  • Jᴀᴄᴋ
  • Roadie
  • 421 Views
  • 1 replies
  • 1 likes
  • Family Plan Issue
    Playlist Idea
    sharing playlists
  • 421 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can't join my family's family plan

PlanFreeCountry IndonesiaDeviceDesktop PC, Xiaomi A1Operating SystemAndroid Oreo, Windows 10 64-bit My Question or IssueLast month, my family decided to go with the family plan instead of paying individually. Hence, my parents invited me to their fam...

  • Newbie
  • Plan Free Country  Indonesia Device Desktop PC, Xiaomi A1 Operating System Android Oreo, Windows 10 64-bit  My Question or Issue Last month, my family decided to go with the family...
  • Jemi
  • Spotify Legend
  • 438 Views
  • 1 replies
  • 1 likes
  • Family Plan Issue
  • 438 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family members out for a course blocked

Plan Family PremiumCountry Brazil DeviceiPhone XOperating System(iOS 12) My Question or Issue My two sons are in Portugal for a course for 2 months and their Premium Family accounts have been blocked. I sent them invites again but they could not acti...

  • Newbie
  • Plan Family Premium Country Brazil   Device iPhone X Operating System (iOS 12)   My Question or Issue  My two sons are in Portugal for a course for 2 months and their P...
  • Peter
  • Spotify Legend
  • 699 Views
  • 1 replies
  • 0 likes
  • Family Plan Issue
  • 699 Views
  • 1 replies
  • 0 likes

Family Plan

PlanPremium Family CountryCanada DeviceiPhone, Macbook My Question or Issue I keep getting kicked off of my family plan! I tried emailing spotify and they told me to post on here...I've tried joining my family plan 4 times and each time about a week ...

  • Visitor
  • Plan Premium Family   Country Canada   Device iPhone, Macbook      My Question or Issue   I keep getting kicked off of my family plan! I tried emailing s...
  • Noah
  • Spotify Star
  • 675 Views
  • 3 replies
  • 0 likes
  • Family Plan Issue
  • 675 Views
  • 3 replies
  • 0 likes