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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 75003 Views
  • 32 replies
  • 5 likes
  • 75003 Views
  • 32 replies
  • 5 likes

Family Premium in Qatar

Hi, I'm glad now that Spotify (Premium) is available in Qatar, I've used Family Premium before in Malaysia, I was wondering if I can transfer everything (family premium to Qatar). I checked there is only option for Premium, but not family, is Family ...

  • Newbie
  • Hi,   I'm glad now that Spotify (Premium) is available in Qatar, I've used Family Premium before in Malaysia, I was wondering if I can transfer everything (family premium to Qatar). I c...
  • Maxim
  • Spotify Star
  • 889 Views
  • 1 replies
  • 0 likes
  • family premium
  • 889 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have joined family premium but Spotify have still withdrawn money from my account?

I have joined our family premium but Spotify have still withdrawn money from my account? i want my money back.

  • Casual Listener
  • I have joined our family premium but Spotify have still withdrawn money from my account? i want my money back. 
  • Guido
  • Spotify Legend
  • 309 Views
  • 3 replies
  • 0 likes
  • family premium
  • 309 Views
  • 3 replies
  • 0 likes

Superuser Contribution Never received my code for Google Home Mini

I upgraded to premium Family plan but it has now been several hours and no email with Google home mini instructions yet... Please help asap

  • Newbie
  • I upgraded to premium Family plan but it has now been several hours and no email with Google home mini instructions yet... Please help asap
  • Peter
  • Spotify Legend
  • 1908 Views
  • 4 replies
  • 0 likes
  • family premium
    Google Home Mini
  • 1908 Views
  • 4 replies
  • 0 likes

Superuser Contribution Using premium family abroad.

PlanFamily PremiumCountry UK/Czech Republic My Question or Issue If I work in the Czech Republic during the week and the rest of my family live at my main address in the UK, can they use the premium family?

  • Newbie
  • Plan Family Premium Country  UK/Czech Republic     My Question or Issue  If I work in the Czech Republic during the week and the rest of my family live at my main address i...
  • Peter
  • Spotify Legend
  • 341 Views
  • 1 replies
  • 1 likes
  • family premium
  • 341 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family Premium Membership Downgraded and Cannot Fix it

PlanFamily PremiumCountryTurkey DeviceAndroid Base Cell Phones, LaptopsOperating SystemAndroid, Windows My Question or IssueHey GuysI have upgraded my premium account to a family premium so that my sisters who live in the same adress as I am, can use...

  • Casual Listener
  •   Plan Family Premium Country Turkey   Device Android Base Cell Phones, Laptops Operating System Android, Windows   My Question or Issue Hey Guys I have upgraded my p...
  • Peter
  • Spotify Legend
  • 654 Views
  • 5 replies
  • 2 likes
  • family premium
  • 654 Views
  • 5 replies
  • 2 likes

Superuser Contribution Family premium keeps downgrading daughters account

PlanFamily PremiumCountry FinlandDeviceNokia 5Operating SystemAndroid My Question or Issue I have purchased the family premium account and my daughters account has been linked to that for several months now. Recently however her accounts has been dow...

  • Newbie
  • Plan Family Premium Country  Finland Device Nokia 5 Operating System Android   My Question or Issue  I have purchased the family premium account and my daughters account h...
  • Alfredo
  • Roadie
  • 838 Views
  • 3 replies
  • 0 likes
  • family premium
  • 838 Views
  • 3 replies
  • 0 likes

My family member got disconnected and can’t rejoin

PlanPremiumCountry SingaporeDevicemy device - iPhone 8+her device - Samsung galaxy S8+ My Question or Issue My family member just got disconnected from my family bundle recently and when we tried to reconnect her to the bundle, it always show up as a...

  • Casual Listener
  • Plan Premium Country  Singapore Device my device - iPhone 8+ her device - Samsung galaxy S8+   My Question or Issue  My family member just got disconnected from my family b...
  • Bittencourt
  • Spotify Star
  • 851 Views
  • 7 replies
  • 0 likes
  • family
    family premium
  • 851 Views
  • 7 replies
  • 0 likes

Superuser Contribution Family plan cancelled due to credit card expiry

PlanPremiumCountry SwedenDeviceSamsung Note8, iPad Mini, iPhone, Windows, SonosOperating SystemSee above My Question or Issue We have a Family Premium plan with multiple users. My credit card expired and I got an email saying to update billing detail...

  • Newbie
  •   Plan Premium Country  Sweden Device Samsung Note8, iPad Mini, iPhone, Windows, Sonos Operating System See above   My Question or Issue   We have a Family Premium p...
  • SergioDavid
  • Roadie
  • 365 Views
  • 1 replies
  • 0 likes
  • family premium
  • 365 Views
  • 1 replies
  • 0 likes

I cannot include family members

I am not able to include my brother on my family account. I send him the invitation, he gets it, but when completing, it says it cannot be done.How to proceed?thanks in advance

  • Newbie
  • I am not able to include my brother on my family account. I send him the invitation, he gets it, but when completing, it says it cannot be done. How to proceed? thanks in advance
  • Bittencourt
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • family premium
  • 227 Views
  • 1 replies
  • 0 likes

New Address and Family Premium

I just relocated with the whole family, wanted to add one person to my account. What steps should I go through? 1. Update address2. Add new person, yes we are in the same household I just don't want my account to be deactivated. Thanks!

  • Newbie
  • I just relocated with the whole family, wanted to add one person to my account. What steps should I go through?    1. Update address 2. Add new person, yes we are in the same h...
  • Robert_W
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • family premium
    New Address
  • 253 Views
  • 1 replies
  • 0 likes

I can't join Family Premium

Back in December, I was able to join my sister's Family Premium with no problems whatsoever. Then, her credit card got blocked because someone from another country was trying to use it so she had to redo the Family Premium with another credit card an...

  • Casual Listener
  • Back in December, I was able to join my sister's Family Premium with no problems whatsoever. Then, her credit card got blocked because someone from another country was trying to use it so she had t...
  • 197 Views
  • 0 replies
  • 0 likes
  • family premium
  • 197 Views
  • 0 replies
  • 0 likes

Family member unable to accept invite

Dear Spotify, I have a Premium family member account and when my family member tries to accept the invite after she has keyed in all her details, there is an error message that does not allow her to proceed to be added into the Family package. Does n...

  • Newbie
  • Dear Spotify,   I have a Premium family member account and when my family member tries to accept the invite after she has keyed in all her details, there is an error message that does not a...
  • Bittencourt
  • Spotify Star
  • 315 Views
  • 2 replies
  • 0 likes
  • family premium
  • 315 Views
  • 2 replies
  • 0 likes

Family premium problem

everything has been working fine. then all my family members have had their premium membership revoked i've sent them invites but they cannot seem to activate. has the address got to be word for word / character for character correct? how do i check ...

  • Newbie
  • everything has been working fine.    then all my family members have had their premium membership revoked   i've sent them invites but they cannot seem to activate. has the a...
  • chris996
  • Newbie
  • 429 Views
  • 2 replies
  • 0 likes
  • family premium
  • 429 Views
  • 2 replies
  • 0 likes

Dad can't connect to my Premium Family plan

I've sent my dad an invitation, but we can't connect him, error message "03 - oops something went wrong, try again" appears. Trying again doesn't help. ThanksI.

  • Newbie
  • I've sent my dad an invitation, but we can't connect him, error message "03 - oops something went wrong, try again" appears. Trying again doesn't help.   Thanks I.
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • family premium
  • 209 Views
  • 1 replies
  • 0 likes

l

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  • Newbie
  • l
  • 167 Views
  • 0 replies
  • 0 likes
  • Email notifications
    family
    family premium
  • 167 Views
  • 0 replies
  • 0 likes

Premium for Family invitation is not working

So, my husband (Ricardo) and I lived with my father (Hamilton) in Brazil. We shared a family account.Then, we (Ricardo and I) moved to another country, I changed my account country setting and was obbligated to leave the family plan. Ok. My husband (...

  • Newbie
  • So, my husband (Ricardo) and I lived with my father (Hamilton) in Brazil. We shared a family account. Then, we (Ricardo and I) moved to another country, I changed my account country setting and w...
  • 275 Views
  • 0 replies
  • 0 likes
  • change of country
    changing country with family premium
    family
    Family Plan
    family premium
    husband
    Premium family
  • 275 Views
  • 0 replies
  • 0 likes

Changing the main owner in Your Home

Hi guys, Need help on this one. I accidentally put in my sister's name as "me". Is there a possibility to change this? Support via chat only gave me the option to cancel my account and make another one. This option is very inconvenient even though it...

Screen Shot 2017-07-10 at 2.01.52 PM.png
  • Casual Listener
  • Hi guys,   Need help on this one.   I accidentally put in my sister's name as "me". Is there a possibility to change this? Support via chat only gave me the option to cancel my account ...
  • sjlee619
  • Newbie
  • 258 Views
  • 2 replies
  • 0 likes
  • family premium
  • 258 Views
  • 2 replies
  • 0 likes

Family Premium For a Year

I wish it was posible to purchase an entire year of family premium at once, like you can with normal premium...

  • Regular
  • I wish it was posible to purchase an entire year of family premium at once, like you can with normal premium...
  • Maxim
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • family premium
    Premium
  • 243 Views
  • 1 replies
  • 0 likes

Can I upgrade to Premium Family and add girlfriend?

My girlfriend who lives with me about 4 days a week, is looking at getting spotify. Can I upgrade to family premium and add her? Regards

  • Casual Listener
  • My girlfriend who lives with me about 4 days a week, is looking at getting spotify. Can I upgrade to family premium and add her?    Regards
  • MattSuda
  • Spotify Star
  • 3294 Views
  • 1 replies
  • 0 likes
  • family premium
  • 3294 Views
  • 1 replies
  • 0 likes

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