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Topics with Label: Groove Music

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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

babyborntotraper

Newbie

77230 Views

64 replies

6 likes

Premium for Family
  • 77230 Views
  • 64 replies
  • 6 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

monsteron9

Newbie

94716 Views

72 replies

5 likes

Premium for Family
  • 94716 Views
  • 72 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

monek3sons

Casual Listener

77589 Views

43 replies

9 likes

Premium for Family
  • 77589 Views
  • 43 replies
  • 9 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

SirGismo

Casual Listener

208638 Views

267 replies

35 likes

Premium for Family
  • 208638 Views
  • 267 replies
  • 35 likes

Age Limit on Premium For FAMILY Plan

I just tried to enroll my 7.5-year-old in the Premium For FAMILY Plan I purchased and got this message: "Sorry, but you don't meet Spotify's age requirements." What?!!!! The age limit has an implicit suggestion that the library is saturated with "exp...

Casual Listener

I just tried to enroll my 7.5-year-old in the Premium For FAMILY Plan I purchased and got this message: "Sorry, but you don't meet Spotify's age requirements."   What?!!!!   The age l...

theVman7

Casual Listener

4120 Views

1 replies

4 likes

Age Limit
Amazon
Groove Music
microsoft
Premium for Family
  • 4120 Views
  • 1 replies
  • 4 likes