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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 74983 Views
  • 32 replies
  • 5 likes
  • 74983 Views
  • 32 replies
  • 5 likes

Solved!! [iOS] My family mix issue

My family mix won’t let me join, even if it says I’m in it, I’m not. It says “be the first to join”.can anybody help?

  • Casual Listener
  • My family mix won’t let me join,  even if it says I’m in it, I’m not. It says “be the first to join”. can anybody help?
  • Treeeater3000
  • Casual Listener
  • 515 Views
  • 2 replies
  • 0 likes
  • iOS
  • 515 Views
  • 2 replies
  • 0 likes

[iOS][Connect] Daughter was not verified on account

My daughter that lives with me was kicked off of my premium Spotify account, How could this happen? She lives with us.

  • Visitor
  • My daughter that lives with me was kicked off of my premium Spotify account, How could this happen?  She lives with us.
  • Bittencourt
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • Connect
    iOS
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS][Other] Premium Family member on plan, but CAN'T access premium features

My sister is listed as one of my family members on my premium family plan. But her app acts as if she's on a free account. All other family members have the features of a premium family account on their apps. I've tried removing and re-adding her to ...

  • Visitor
  • My sister is listed as one of my family members on my premium family plan. But her app acts as if she's on a free account. All other family members have the features of a premium family account on t...
  • Xenia
  • Moderator
  • 695 Views
  • 1 replies
  • 1 likes
  • iOS
    Other
  • 695 Views
  • 1 replies
  • 1 likes

Superuser Contribution [iOS][Subscription] Can't link my kid account to my family plan

I recently bought an iPod for my daughter, I have been trying to link her Spotify account to my family plan, however, every attempt that I have tried hasn't worked. Spotify says that we need to be in the same address. I have my personal account open ...

  • Casual Listener
  • I recently bought an iPod for my daughter, I have been trying to link her Spotify account to my family plan, however, every attempt that I have tried hasn't worked. Spotify says that we need to be i...
  • Xenia
  • Moderator
  • 390 Views
  • 1 replies
  • 0 likes
  • iOS
    Subscription
  • 390 Views
  • 1 replies
  • 0 likes

[iOS][Playlists] How can I take a playlist created before upgrading to Family

How can I take a playlist created before upgrading to Family and have a family user download this to their new family identity? Wife and I shared Premium. Too many playlists so we upgraded. Now I can see all the old playlists but she cant. I want to ...

  • Newbie
  • How can I take a playlist created before upgrading to Family and have a family user download this to their new family identity?  Wife and I shared Premium. Too many playlists so we upgraded. N...
  • Rene01
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • iOS
    Playlists
  • 261 Views
  • 1 replies
  • 0 likes

[iOS][Other] Help with Spotify For Family

I have a problem with my spotify premium. I switch by a family to another (just becuse i moved in), but spotify send me an email that says "It was not possible to confirm your address, so we set your account in spotify free". What can i do?

  • Newbie
  • I have a problem with my spotify premium. I switch by a family to another (just becuse i moved in), but spotify send me an email that says "It was not possible to confirm your address, so we set y...
  • Rene01
  • Community Legend
  • 457 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 457 Views
  • 1 replies
  • 0 likes

Unable to Redeem Google Home Mini

I’ve already been registered and all for the google home mini; I can get as far as checkout and that’s where I’m stuck. It asks to fill out the shipping/payment info, which I do, and then I scroll to the bottom and it says “By clicking ‘COMFIRM PURCH...

  • Newbie
  • I’ve already been registered and all for the google home mini; I can get as far as checkout and that’s where I’m stuck. It asks to fill out the shipping/payment info, which I do, and then I scroll to...
  • Billy-J
  • Spotify Star
  • 768 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 768 Views
  • 1 replies
  • 0 likes

email link spotify family won't work

Spoiler (Highlight to read)Spoiler (Highlight to read) Hey, So basically i wanted to connect to a spotify family account, but the link doesn't seem to work... it basically loads forever and doesn't go to the next page where i can enter and confirm my...

  • Newbie
  •     Hey,   So basically i wanted to connect to a spotify family account, but the link doesn't seem to work...  it basically loads forever and doesn't go to the next page w...
  • Luke
  • Spotify Star
  • 738 Views
  • 1 replies
  • 1 likes
  • Android
    Desktop
    iOS
    Mobile
    Web Player
  • 738 Views
  • 1 replies
  • 1 likes

Spotify Pagamento

Salve, sto provando ad acquistare il pacchetto familiare, ma mi da questo errore: si è verificato un problema con il tuo credito o con il gestore pagamenti. ho controllato anche le pagine di spotify, risulta tutto in regola per la mia carta. che poss...

  • Newbie
  • Salve, sto provando ad acquistare il pacchetto familiare, ma mi da questo errore: si    è verificato un problema con il tuo credito o con il gestore pagamenti.   ho controllato anche l...
  • Luke
  • Spotify Star
  • 447 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Hardware Partner
    iOS
    Web Player
    Windows
  • 447 Views
  • 1 replies
  • 0 likes

Kicked out of Family Plan

A week or 2 ago, I had keyed in the wrong address on my brother's family plan and contacted Spotify to get it changed back. They said that they have settled the issue, but now I am kicked out of the family plan. Any advice? I am quite displeased as t...

  • Casual Listener
  • A week or 2 ago, I had keyed in the wrong address on my brother's family plan and contacted Spotify to get it changed back. They said that they have settled the issue, but now I am kicked out of t...
  • Leonardo
  • Roadie
  • 652 Views
  • 3 replies
  • 0 likes
  • Desktop
    iOS
    Windows
  • 652 Views
  • 3 replies
  • 0 likes

Family Members Address

Hello, I can not add my Family members, they get 'a wrong address' message even though they enter the correct one, it worked for a month and after subscription renewal they were excluded, I registered using my Facebook account, how to solve it? thx P...

  • Newbie
  • Hello, I can not add my Family members, they get 'a wrong address' message even though they enter the correct one, it worked for a month and after subscription renewal they were excluded, I r...
  • 163 Views
  • 0 replies
  • 0 likes
  • iOS
    Subscription
  • 163 Views
  • 0 replies
  • 0 likes

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