Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: issue

Labels

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 71371 Views
  • 32 replies
  • 4 likes
  • 71371 Views
  • 32 replies
  • 4 likes

I'm not included in my Family Mix

PlanPremium Family My Question or IssueI noticed that none of my songs are included in the family mix. I checked with them and my stuff isn't on their playlists either. Any advice? I'd like to see my stuff in the playlists too.

  • Visitor
  • Jeremy
  • Moderator
  • 12501 Views
  • 16 replies
  • 7 likes
  • Premium for Family
  • 12501 Views
  • 16 replies
  • 7 likes

Top Questions: Premium for Family

Hello, Premium for Family members! We’ve outlined some of your most common questions answered, and you can find them below. You can also check out these links if you have questions about invites and payments on the account: How to invite or remove Fa...

  • Spotify
  • Spotify
  • 54526 Views
  • 0 replies
  • 15 likes
  • Premium for Family
  • 54526 Views
  • 0 replies
  • 15 likes

Solved!!Superuser Contribution Google Home Mini Promotion still trying to charge full price?

PlanPremium FamilyCountry US My Question or Issue Hello:Yesterday I recieved my email saying that my Google Home Mini was now available. When I follow the link, it brings me to the Google Store. Once I've selected the mini, and go into the checkout, ...

  • Casual Listener
  • Plan Premium Family Country  US  My Question or Issue  Hello: Yesterday I recieved my email saying that my Google Home Mini was now available. When I follow the link, it brings m...
  • Elena
  • Moderator
  • 44694 Views
  • 197 replies
  • 32 likes
  • family
    Full
    google
    Home
    issue
    Mini
    Price
  • 44694 Views
  • 197 replies
  • 32 likes