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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

leevanbro

Newbie

73250 Views

61 replies

6 likes

Premium for Family
  • 73250 Views
  • 61 replies
  • 6 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

MadMarkTCB

Visitor

89278 Views

71 replies

5 likes

Premium for Family
  • 89278 Views
  • 71 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

monkatron

Visitor

71186 Views

40 replies

8 likes

Premium for Family
  • 71186 Views
  • 40 replies
  • 8 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

incendras

Newbie

203827 Views

265 replies

34 likes

Premium for Family
  • 203827 Views
  • 265 replies
  • 34 likes

Superuser Contribution My wife can't join my premium for family account

Plan Premium for FamilyCountryColombia DeviceiPhone 6, Samsung J8Operating SystemiOS 10, Android Oreo, Windows 10 My Question or Issue I got Spotify Premium for Family some time ago, and most of the family members got premium except my wife. I'm not ...

Newbie

    Plan  Premium for Family Country Colombia  Device iPhone 6, Samsung J8 Operating System iOS 10, Android Oreo, Windows 10   My Question or Issue   I g...

Jemi

Spotify Legend

1413 Views

1 replies

0 likes

Family Members
Issues
Premium for Family
  • 1413 Views
  • 1 replies
  • 0 likes