Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Login

Labels

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 95961 Views
  • 32 replies
  • 5 likes
  • 95961 Views
  • 32 replies
  • 5 likes

Solved!! Family Premium Plan (USA) Wife unable to create profile

Plan: Family PremiumCountry: United StatesDevice: Phone and ComputerOperating System: Android and WindowsMy Question or Issue:I have had the family premium for years and my wife and I both listen, using my profile, so when one of us listening and the...

  • Casual Listener
  • Plan: Family Premium Country: United States Device: Phone and Computer Operating System: Android and Windows My Question or Issue: I have had the family premium for years and my wife and I b...
  • Maxim
  • Spotify Star
  • 691 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 691 Views
  • 3 replies
  • 0 likes

I can not accept premium invitation for not receiving the email

PlanFreeCountry BrasilDeviceMotorola g3 and desktopOperating SystemAndroid and Windowns 7 My Question or Issue I'm having trouble accepting invitation to a family plan because I do not receive the email to accept. I sought every possible way to accep...

  • Casual Listener
  • Plan Free Country  Brasil Device Motorola g3 and desktop Operating System Android and Windowns 7   My Question or Issue   I'm having trouble accepting invitation to a family...
  • user-removed
  • Not applicable
  • 859 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 859 Views
  • 4 replies
  • 0 likes

Solved!! Family Member Unable to Use Invite Link

This is really frustrating. My family member has not been able to accept the invitation link and we've been at it for close to an hour. It shouldn't be this hard. We get as far as him having to fill out his name and address information and then it ju...

  • Newbie
  • This is really frustrating.  My family member has not been able to accept the invitation link and we've been at it for close to an hour.  It shouldn't be this hard.  We get as far as h...
  • Luke
  • Spotify Star
  • 461 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 461 Views
  • 1 replies
  • 0 likes

Solved!! Erro no plano familiar

Olá.Tenho um plano familiar para uso com meu pai, minhas duas irmãs e eu, porém estamos com um problema. Meu pai e minha irmã estavam usando normalmente mas foram desconectados, voltando para a versão gratuita. Eu sou o adm da conta e mesmo enviando ...

  • Casual Listener
  • Olá.Tenho um plano familiar para uso com meu pai, minhas duas irmãs e eu, porém estamos com um problema. Meu pai e minha irmã estavam usando normalmente mas foram desconectados, voltando para a versã...
  • andersonmo
  • Newbie
  • 2756 Views
  • 6 replies
  • 1 likes
  • Login
    Login Errors
    plano familia
  • 2756 Views
  • 6 replies
  • 1 likes

Can login on app, but can't login on browser or reset password

I have family premium. My daughter was kicked off for some unknown reason. When I try to invite her back it's not working. She receives the invite email, but when she clicks "accept" it has an error. Other weird stuff: 1. I can log in to her account ...

  • Newbie
  • I have family premium. My daughter was kicked off for some unknown reason. When I try to invite her back it's not working. She receives the invite email, but when she clicks "accept" it has an e...
  • osornios
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • Login
  • 319 Views
  • 1 replies
  • 0 likes

Spotify Family

Hello,I used to have a spotify premium account. But now I wanna be part of a family account. But when my sister sends the mail I don't receive it. So I open up through the link and it says my account is already with a family account...which isn't rig...

  • Newbie
  • Hello, I used to have a spotify premium account. But now I wanna be part of a family account. But when my sister sends the mail I don't receive it. So I open up through the link and it says my a...
  • 242 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 242 Views
  • 0 replies
  • 0 likes

My account is glitched

Hello Spotify Community,Recently my brother created a family plan. Initially, everything was working fine as I had put the correct address and information into the family. Now suddenly my account cannot verify my home address. I try to change my pass...

  • Regular
  • Hello Spotify Community, Recently my brother created a family plan. Initially, everything was working fine as I had put the correct address and information into the family. Now suddenly my account&n...
  • osornios
  • Spotify Star
  • 352 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 352 Views
  • 3 replies
  • 0 likes

Plan Familiar Inservible

Contrate el Plan Familiar, un miembro de mi familia pudo entrar sin problemas pero al mandarselo a otro y realizando su proceso el sistema dice que no puede validar el domicilio, y esto es incoherente, ya que todos vivimos en la misma casa. Supuse qu...

  • Newbie
  • Contrate el Plan Familiar, un miembro de mi familia pudo entrar sin problemas pero al mandarselo a otro y realizando su proceso el sistema dice que no puede validar el domicilio, y esto es incoh...
  • itu_
  • Community Legend
  • 608 Views
  • 1 replies
  • 0 likes
  • Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 608 Views
  • 1 replies
  • 0 likes

Solved!! Family Members cannot sign up

Hi there, I'm a long time Spotify Premium user, and have recently signed up for the Family Subscription. I have two family members which reside at the same address, but have bank accounts in different locations. When i invited them, Spotify told them...

  • Casual Listener
  • Hi there,   I'm a long time Spotify Premium user, and have recently signed up for the Family Subscription. I have two family members which reside at the same address, but have bank a...
  • Drazor
  • Casual Listener
  • 3028 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 3028 Views
  • 5 replies
  • 0 likes