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I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
79690 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
59266 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195905 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29112 Views
44 replies
4 likes
PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy partner has sent me an invite to his family plan. He is using only 3 of his 6 spots. He has m...
...as sent me an invite to his family plan. He is using only 3 of his 6 spots. He has moved in with me and he has changed his address to mine. We have triple checked that his new account h...
Moderator
154 Views
1 replies
0 likes
Plan: Family PremiumCountry: United StatesDevice: Phone and ComputerOperating System: Android and WindowsMy Question or Issue:I have had the family premium for years and my wife and I both listen, using my profile, so when one of us listening and the...
Plan: Family Premium Country: United States Device: Phone and Computer Operating System: Android and Windows My Question or Issue: I have had the family premium for years and my wife and I b...
Spotify Star
1265 Views
3 replies
0 likes
PlanFreeCountry BrasilDeviceMotorola g3 and desktopOperating SystemAndroid and Windowns 7 My Question or Issue I'm having trouble accepting invitation to a family plan because I do not receive the email to accept. I sought every possible way to accep...
Plan Free Country Brasil Device Motorola g3 and desktop Operating System Android and Windowns 7 My Question or Issue I'm having trouble accepting invitation to a family p...
Not applicable
1109 Views
4 replies
0 likes
This is really frustrating. My family member has not been able to accept the invitation link and we've been at it for close to an hour. It shouldn't be this hard. We get as far as him having to fill out his name and address information and then it ju...
This is really frustrating. My family member has not been able to accept the invitation link and we've been at it for close to an hour. It shouldn't be this hard. We get as far as h...
Spotify Star
780 Views
1 replies
0 likes
Olá.Tenho um plano familiar para uso com meu pai, minhas duas irmãs e eu, porém estamos com um problema. Meu pai e minha irmã estavam usando normalmente mas foram desconectados, voltando para a versão gratuita. Eu sou o adm da conta e mesmo enviando ...
Olá.Tenho um plano familiar para uso com meu pai, minhas duas irmãs e eu, porém estamos com um problema. Meu pai e minha irmã estavam usando normalmente mas foram desconectados, voltando para a versã...
Newbie
3355 Views
6 replies
1 likes
I have family premium. My daughter was kicked off for some unknown reason. When I try to invite her back it's not working. She receives the invite email, but when she clicks "accept" it has an error. Other weird stuff: 1. I can log in to her account ...
I have family premium. My daughter was kicked off for some unknown reason. When I try to invite her back it's not working. She receives the invite email, but when she clicks "accept" it has an e...
Spotify Star
491 Views
1 replies
0 likes
Hello,I used to have a spotify premium account. But now I wanna be part of a family account. But when my sister sends the mail I don't receive it. So I open up through the link and it says my account is already with a family account...which isn't rig...
Hello, I used to have a spotify premium account. But now I wanna be part of a family account. But when my sister sends the mail I don't receive it. So I open up through the link and it says my a...
374 Views
0 replies
0 likes
Hello Spotify Community,Recently my brother created a family plan. Initially, everything was working fine as I had put the correct address and information into the family. Now suddenly my account cannot verify my home address. I try to change my pass...
Hello Spotify Community, Recently my brother created a family plan. Initially, everything was working fine as I had put the correct address and information into the family. Now suddenly my account&n...
Spotify Star
645 Views
3 replies
0 likes
Contrate el Plan Familiar, un miembro de mi familia pudo entrar sin problemas pero al mandarselo a otro y realizando su proceso el sistema dice que no puede validar el domicilio, y esto es incoherente, ya que todos vivimos en la misma casa. Supuse qu...
Contrate el Plan Familiar, un miembro de mi familia pudo entrar sin problemas pero al mandarselo a otro y realizando su proceso el sistema dice que no puede validar el domicilio, y esto es incoh...
Community Legend
913 Views
1 replies
0 likes
Hi there, I'm a long time Spotify Premium user, and have recently signed up for the Family Subscription. I have two family members which reside at the same address, but have bank accounts in different locations. When i invited them, Spotify told them...
Hi there, I'm a long time Spotify Premium user, and have recently signed up for the Family Subscription. I have two family members which reside at the same address, but have bank a...
Casual Listener
5299 Views
5 replies
0 likes
