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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Topics with Label: Mini

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 71387 Views
  • 32 replies
  • 4 likes
  • 71387 Views
  • 32 replies
  • 4 likes

I'm not included in my Family Mix

PlanPremium Family My Question or IssueI noticed that none of my songs are included in the family mix. I checked with them and my stuff isn't on their playlists either. Any advice? I'd like to see my stuff in the playlists too.

  • Visitor
  • Jeremy
  • Moderator
  • 12501 Views
  • 16 replies
  • 7 likes
  • Premium for Family
  • 12501 Views
  • 16 replies
  • 7 likes

Top Questions: Premium for Family

Hello, Premium for Family members! We’ve outlined some of your most common questions answered, and you can find them below. You can also check out these links if you have questions about invites and payments on the account: How to invite or remove Fa...

  • Spotify
  • Spotify
  • 54526 Views
  • 0 replies
  • 15 likes
  • Premium for Family
  • 54526 Views
  • 0 replies
  • 15 likes

Terrible Spotify Support for free Google Mini

I have been trying to get the Mini since 11/20, and now I am getting an email from Spotify saying, too bad we can't help? Look at the timeline below, this is terrible customer service! Timeline: 11/20 signed up for Spotify family (wife was already Sp...

  • Music Fan
  • I have been trying to get the Mini since 11/20, and now I am getting an email from Spotify saying, too bad we can't help? Look at the timeline below, this is terrible customer service!   T...
  • chloehuggins
  • Newbie
  • 2402 Views
  • 1 replies
  • 1 likes
  • Google Home Mini
    Mini
    promotion
  • 2402 Views
  • 1 replies
  • 1 likes

Have not received code for Google home mini after signing up for family

I signed up for the family plan for me and my wife and haven't received my email for my Google home mini. It's been a week?PlanFamilyCountry US

  • Newbie
  • I signed up for the family plan for me and my wife and haven't received my email for my Google home mini. It's been a week? Plan Family Country  US
  • ShwoopDaddy
  • Music Fan
  • 890 Views
  • 2 replies
  • 1 likes
  • family
    google
    Home
    Mini
  • 890 Views
  • 2 replies
  • 1 likes

Superuser Contribution Google Home Mini showing full amount 52 at checkout, unable to see discount

I went to this link to claim my free google home mini https://www.spotify.com/us/family/I received an email from Spotify "Your Google Home Mini is now available" and clicked on "Get it Now" which redirected me to the Google store https://store.google...

  • Casual Listener
  • I went to this link to claim my free google home mini   https://www.spotify.com/us/family/ I received an email from Spotify " Your Google Home Mini is now available" and clicked on "Get it N...
  • Peter
  • Spotify Legend
  • 1095 Views
  • 6 replies
  • 1 likes
  • Free
    google
    Mini
    Premium
  • 1095 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Google Home Mini Promotion still trying to charge full price?

PlanPremium FamilyCountry US My Question or Issue Hello:Yesterday I recieved my email saying that my Google Home Mini was now available. When I follow the link, it brings me to the Google Store. Once I've selected the mini, and go into the checkout, ...

  • Casual Listener
  • Plan Premium Family Country  US  My Question or Issue  Hello: Yesterday I recieved my email saying that my Google Home Mini was now available. When I follow the link, it brings m...
  • Elena
  • Moderator
  • 44694 Views
  • 197 replies
  • 32 likes
  • family
    Full
    google
    Home
    issue
    Mini
    Price
  • 44694 Views
  • 197 replies
  • 32 likes

Solved!! Account Hacked / Unknown Members Added for Google Home Mini Promotional Code

Plan: Premium For Family Country: United States Device: Web Interface - My Account Settings via spotify.com / Third Party App? My Question and Issue: Sorry in advance for the long post with all the pictures however I feel they are necessary to fully ...

Capture_Spotify_Tweet1.JPG Capture_Spotify_Tweet2.JPG Capture_Spotify_Tweet3.JPG Capture_Spotify_Google Mini Now Available.jpg
  • Casual Listener
  • Plan: Premium For Family Country: United States Device: Web Interface - My Account Settings via spotify.com / Third Party App?   My Question and Issue: Sorry in advance for t...
  • carmichael
  • Casual Listener
  • 2428 Views
  • 2 replies
  • 0 likes
  • Account
    family
    fraud
    google
    hacked
    Home
    Mini
    promo
  • 2428 Views
  • 2 replies
  • 0 likes