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Topics with Label: payment issues

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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

leevanbro

Newbie

72847 Views

61 replies

6 likes

Premium for Family
  • 72847 Views
  • 61 replies
  • 6 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

MadMarkTCB

Visitor

88443 Views

71 replies

5 likes

Premium for Family
  • 88443 Views
  • 71 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

Tomintrouble

Visitor

70142 Views

39 replies

8 likes

Premium for Family
  • 70142 Views
  • 39 replies
  • 8 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

incendras

Newbie

203278 Views

265 replies

33 likes

Premium for Family
  • 203278 Views
  • 265 replies
  • 33 likes

Notifications For Credit Card Billing Issues

I have had Spotify Premium for more than 4 years. Recently I began recieving notifications that my auto payment was not being withdrawn, although it was until24 Nov 17. The AMEX credit card used to pay the bill has not changed and is valid until 09/2...

Newbie

I have had Spotify Premium for more than 4 years.  Recently I began recieving notifications that my auto payment was not being withdrawn, although it was until 24 Nov 17. The AMEX credit card u...

380 Views

0 replies

0 likes

payment issues
  • 380 Views
  • 0 replies
  • 0 likes