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I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82716 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63456 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198764 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30003 Views
44 replies
4 likes
I have a premium subscription that I'd like to upgrade to a Premium for Family. PlanPremiumCountryRomaniaDeviceiPhone7, iPhone5s,LGTVOperating SystemiOS 12, WebOS, Windows 10. My Question or IssueI want to setup a familly plan. I'm missing the option...
I have a premium subscription that I'd like to upgrade to a Premium for Family. Plan Premium Country Romania Device iPhone7, iPhone5s,LGTV Operating System iOS 12, WebOS, Windows 10....
Community Legend
1036 Views
3 replies
0 likes
When I go to checkout for the premium family discount on a Google Home, the discount is not applied and my total is still $49PlanPremium (Family Primary)CountryUSA My Question or Issue
When I go to checkout for the premium family discount on a Google Home, the discount is not applied and my total is still $49 Plan Premium (Family Primary) Country USA My Question or I...
Casual Listener
1162 Views
3 replies
0 likes
PlanPremiumCountry Israel My Question or Issue Where do you register to Family plan? Is the reason you are not providing it in IL is related to BDS?
Plan Premium Country Israel My Question or Issue Where do you register to Family plan? Is the reason you are not providing it in IL is related to BDS? &n...
Spotify Star
479 Views
1 replies
0 likes
PlanPremium for FamilyCountryUSADeviceMultipleOperating SystemMultiple My Question or Issue When originally creating a Premium for Family Account, it asks you to create a 'core' account that your invitees will recognize. I wasnt paying attention and ...
Plan Premium for Family Country USA Device Multiple Operating System Multiple My Question or Issue When originally creating a Premium for Family Account, it asks you to c...
Spotify Legend
481 Views
1 replies
0 likes
Since of today, ads are being played during podcasts. Not only do I have a premium account, which means I should not have any ads at all, the ads that are being played are in a different language. I have logged out I have reinstall the app on my phon...
...have logged out I have reinstall the app on my phone, but still the problem occurs. Plan Premium (family) Country Netherlands Device/Operating System iPhone 7/iOS 12.0.1
Spotify Star
2139 Views
3 replies
0 likes
PlanPremiumCountryBrazil DeviceVáriosOperating SystemVários My Question or Issue Olá, eu tenho uma conta premium que paguei até fevereiro/2019. Agora eu quero fazer a mudança pra um plano familar. Esse saldo é abatido quando vierem as cobranças do pl...
...ake the move to a family plan. Is this balance credited when the family plan charges come?
Spotify Star
514 Views
1 replies
0 likes
Help! 2 of my family member got removed because they did not reply (they missed to do iit) to to the Spotify email to verify their address. I re-invite the 2 members but no way for them to be subscribed as before, spotify denies that! Any ideas other...
Help! 2 of my family member got removed because they did not reply (they missed to do iit) to to the Spotify email to verify their address. I re-invite the 2 members but no way for them to be s...
Spotify Legend
1042 Views
3 replies
2 likes
PlanPremiumCountry PhilippinesDeviceiPhone 6+Operating SystemiOS11 My Question or Issue Earlier today, I received an email from Spotify welcoming me to the Premium Family and that I could send out invites to members of my household. I then send one t...
...remium Family and that I could send out invites to members of my household. I then send one to my sister. She afterwards asked me, why does it says another person's name (Carlos Gutierrez) as the o...
Community Legend
451 Views
1 replies
0 likes
Spotify Usernameravejack-89PlanPremium FamilyCountryItaly My Question or Issue 30 days ago we started a family account with me as owner of the account. Yesterday i paid the new fee for the month, but the other members were kicked out.We followed the ...
Spotify Username ravejack-89 Plan Premium Family Country Italy My Question or Issue 30 days ago we started a family account with me as owner of the account. Yesterday i p...
Newbie
726 Views
2 replies
1 likes
Hi dear community stuffs, my problem that i can`t rejoin Spotify family plan after removed family plan. I get that error: You can only change Family plans once per year. Contact us for help. How can i rejoin family plan?
Hi dear community stuffs, my problem that i can`t rejoin Spotify family plan after removed family plan. I get that error: You can only change Family plans once per year. Contact us&n...
Newbie
8163 Views
6 replies
0 likes
My relative was having problems and his premium account was in trouble.I removed it and it is giving problems and it does not enter the family again.And he says that the family to my sister is the owner but I am the owner.Again I have problems with s...
My relative was having problems and his premium account was in trouble. I removed it and it is giving problems and it does not enter the family again. And he says that the family to my sister is t...
506 Views
0 replies
0 likes
Hello mates. I got Spotify Premium family and use this with my wife together. We both have iPhones, I am the admin. I also use spotify on my iPad and Macbook, but do not use them for downloading music for offline use. My iPhone: Everything works fine...
Hello mates. I got Spotify Premium family and use this with my wife together. We both have iPhones, I am the admin. I also use spotify on my iPad and Macbook, but do not use them for d...
744 Views
0 replies
0 likes
Instead of getting accepted my daughter gets the following message: Please help us, I've been paying for this service for quite a long time without being able to use it. Not very good PR Considering your support I feel a bit disappointed and powerles...
Instead of getting accepted my daughter gets the following message: Please help us, I've been paying for this service for quite a long time without being able to use it. Not very good PR...
Spotify Star
524 Views
1 replies
0 likes
So, my husband (Ricardo) and I lived with my father (Hamilton) in Brazil. We shared a family account.Then, we (Ricardo and I) moved to another country, I changed my account country setting and was obbligated to leave the family plan. Ok. My husband (...
So, my husband (Ricardo) and I lived with my father (Hamilton) in Brazil. We shared a family account. Then, we (Ricardo and I) moved to another country, I changed my account country setting and w...
550 Views
0 replies
0 likes
