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Topics with Label: Premium for Family

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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131163 Views
  • 32 replies
  • 8 likes
  • 131163 Views
  • 32 replies
  • 8 likes

Superuser Contribution Can't select a member to manage

PlanPremiumCountryUSDeviceChrome, Firefox, SafariOperating SystemWindows 10, iOS17 My Question or IssueI am trying to enable explicit content on a member, but when I select the option to manage members, nothing is clickable. It's just a static list o...

  • Casual Listener
  • Plan Premium Country US Device Chrome, Firefox, Safari Operating System Windows 10, iOS17   My Question or Issue I am trying to enable explicit content on a member, but when I select t...
  • Maria
  • Moderator
  • 52 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 52 Views
  • 1 replies
  • 0 likes

Best alternative to spotify for kids without videos

Going to cancel my family plan. Wondering if folks know which service doesn't have videos? I really don't want my kids watching videos, much less the mindless videogame podcast vidoes. The kids app doesn't work for grade school kids, as there is no d...

  • Regular
  • Going to cancel my family plan. Wondering if folks know which service doesn't have videos? I really don't want my kids watching videos, much less the mindless videogame podcast vidoes. The kids app d...
  • 63 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 63 Views
  • 0 replies
  • 0 likes

Solved!! Can I disable all videos and canvases for my child in our Family premium?

PlanPremiumCountryFinlandOperating SystemAndroid My Question or Issue: Our child is using Spotify on our Family premium. We would like for her to be able to listen to music while we do not want her constantly watching screen (i.e podcast videos). Jus...

  • Newbie
  • Plan Premium Country Finland Operating System Android   My Question or Issue:   Our child is using Spotify on our Family premium. We would like for her to be able to listen to m...
  • sampleminded66
  • Regular
  • 321 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 321 Views
  • 3 replies
  • 1 likes

Family plan invitation does not work

PlanFamilyCountryNetherlandsDeviceiPhone SEOperating SystemiOS17 My Question or IssueI want to invite someone to join my family account. However, whenever I send an invitation the link does not work. Receiver only sees a screen which says the link is...

  • Casual Listener
  •   Plan Family Country Netherlands Device iPhone SE Operating System iOS17   My Question or Issue I want to invite someone to join my family account. However, whenever I send an i...
  • Bullissimo
  • Casual Listener
  • 141 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 141 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cannot find my address while searching to add it to family plan invitation.

PlanPremiumCountryIndiaDevice(Samsung Galaxy 9, Lenovo Idea Pad)Operating System(Android, Windows 10, 11, etc.) My Question or IssueNot able to find address although the same address is there in the address of account manager

  • Visitor
  •   Plan Premium Country India Device (Samsung Galaxy 9, Lenovo Idea Pad) Operating System (Android, Windows 10, 11, etc.)   My Question or Issue Not able to find address although ...
  • Maria
  • Moderator
  • 61 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 61 Views
  • 1 replies
  • 0 likes

Superuser Contribution El administrador del plan familiar eliminó su Facebook

Mi hermano se registro en spotify con su cuenta de facebook, de esa cuenta hicimos un plan familiar premium y los pagos los hago yo que estoy dentro aun de ese plan familiar, lo que quiero es ponerme a mi como titular o en dado caso cancelar el plan ...

  • Casual Listener
  • Mi hermano se registro en spotify con su cuenta de facebook, de esa cuenta hicimos un plan familiar premium y los pagos los hago yo que estoy dentro aun de ese plan familiar, lo que quiero es ponerme...
  • Maria
  • Moderator
  • 87 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 87 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

  • Newbie
  • Plan Premium Family   Device (iPad)   Operating System (iOS latest)   My Question or Issue Hi, when i browse my app under my account, I can see audiobooks which are able to b...
  • indy2
  • Casual Listener
  • 80405 Views
  • 147 replies
  • 12 likes
  • Premium for Family
  • 80405 Views
  • 147 replies
  • 12 likes

Top up Audiobooks Hours

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

  • Regular
  • We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the f...
  • Not applicable
  • 25400 Views
  • 32 replies
  • 6 likes
  • Premium for Family
  • 25400 Views
  • 32 replies
  • 6 likes

Solved!! Kicked out of family plan

3 days ago l got kicked out of my wifes spotify family premium account, and I am not able to accept a new invite.We are using Spotify on our smartphones and GoogleHome device, we are on the same WiFi daily with the only useage of Spotify out of the h...

  • Casual Listener
  • 3 days ago l got kicked out of my wifes spotify family premium account, and I am not able to accept a new invite. We are using Spotify on our smartphones and GoogleHome device, we are on the same W...
  • perzann
  • Visitor
  • 3162 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 3162 Views
  • 7 replies
  • 0 likes

Premium content only available on 1 account in family plan

PlanPremium FamilyCountryUSA DeviceSamsung Galaxy S22Operating SystemAndroid My Question or IssueMy husband is trying to listen to an audio book on his Spotify account, we are on a family plan. I am able to see the book on my account and it says Incl...

  • Newbie
  • Plan Premium Family Country USA   Device Samsung Galaxy S22 Operating System Android   My Question or Issue My husband is trying to listen to an audio book on his Spotify a...
  • kkjknbj
  • Newbie
  • 126 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 126 Views
  • 3 replies
  • 1 likes

Superuser Contribution Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

  • Music Fan
  • My wife is a keen listener of e-books and I am not.  I am the Plan Manager for our family account.  There are 3 users me, my wife and my daughter.  I cannot transfer access to e-B...
  • navrig
  • Music Fan
  • 349 Views
  • 11 replies
  • 0 likes
  • Premium for Family
  • 349 Views
  • 11 replies
  • 0 likes

Superuser Contribution Can't download Spotify Kids for iOS in Switzerland.

PlanPremium FamilyCountrySwitzerlandDeviceipadOperating System(iOS 15.6.1 My Question or IssueI previously let my kids listen through my spotify account. Since I have seen that there is now spotify kids I have changed my subscription to premium famil...

  • Visitor
  • Plan Premium Family Country Switzerland Device ipad Operating System (iOS 15.6.1   My Question or Issue I previously let my kids listen through my spotify account. Since I have seen t...
  • dstadelm
  • Visitor
  • 2210 Views
  • 14 replies
  • 7 likes
  • Premium for Family
  • 2210 Views
  • 14 replies
  • 7 likes

Family plan changing country

I have a french premium account originally, with my family we used my french credit card and a french adress. But now we moved in Costa Rica and I want to use the Family plan with my new adress. My new adress is this one : San José, Rivas, Guadalupe,...

  • Casual Listener
  • I have a french premium account originally, with my family we used my french credit card and a french adress. But now we moved in Costa Rica and I want to use the Family plan with my new adress. &n...
  • Maxim
  • Spotify Star
  • 164 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 164 Views
  • 7 replies
  • 0 likes

Superuser Contribution No shuffle on the kid’s app?

I’ve just downloaded the kids app and shared the kid’s playlist from my account, but I can’t find any shuffle feature? Surely there is one!? PlanFamilyCountryNZDeviceiPhone 13

  • Casual Listener
  • I’ve just downloaded the kids app and shared the kid’s playlist from my account, but I can’t find any shuffle feature? Surely there is one!?   Plan Family Country NZ Device iPhone 13  
  • ttianna
  • Regular
  • 701 Views
  • 3 replies
  • 5 likes
  • Premium for Family
  • 701 Views
  • 3 replies
  • 5 likes

Superuser Contribution Block video contents for Spotify family account owner

You urgently need to introduce an option for the family membership that allows account owners to block video content from kids' accounts.Spotify did not have a time limit on my daughter's phone, because I want her to be able to listen to music whenev...

  • Regular
  • You urgently need to introduce an option for the family membership that allows account owners to block video content from kids' accounts. Spotify did not have a time limit on my daughter's phone, b...
  • micktleyden
  • Newbie
  • 85 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 85 Views
  • 2 replies
  • 0 likes

Superuser Contribution "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Screenshot 2022-02-19 at 10.23.39.png
  • Newbie
  • I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I...
  • Vasil
  • Moderator
  • 14524 Views
  • 25 replies
  • 4 likes
  • Premium for Family
  • 14524 Views
  • 25 replies
  • 4 likes

Superuser Contribution Member in the same address cannot join to Premium-Family as the address is not matching

PlanFree/PremiumCountry DeviceHonorOperating SystemAnroidMy Question or IssueI am an owner of a Family-Premium and I have sent an invitation for my husband to join in Spotify - but he cannot join as "the address is not matching" even we are located i...

  • Visitor
  • Plan Free/Premium Country   Device Honor Operating System Anroid My Question or Issue I am an owner of a Family-Premium and I have sent an invitation for my husband to join in S...
  • AlejaR
  • Moderator
  • 880 Views
  • 11 replies
  • 0 likes
  • Premium for Family
  • 880 Views
  • 11 replies
  • 0 likes

Solved!! Why I can't get the Premium Family plan ?

When I open the link there is a message "You can join someone else's plan only once in 12 months". Whta can I do?

  • Newbie
  • When I open the link there is a message "You can join someone else's plan only once in 12 months". Whta can I do?
  • Maxim
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 84 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country without changing plan?

Hello, I currently have a Singapore-based Premium Family account but we've moved to another country France and my Singaporean payment card is not usable anymore.I tried to update my payment method with the details of my new card here in France, but i...

  • Casual Listener
  • Hello,   I currently have a Singapore-based Premium Family account but we've moved to another country France and my Singaporean payment card is not usable anymore. I tried to update my p...
  • hmddhm
  • Casual Listener
  • 160 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 160 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution 5 Members of my Amazon Household + 5 Spotify Family Plan Profiles

PlanPremium Family My Question or IssueI have 5 members in my Amazon Household.I have 5 Profiles in my Spotify Family Plan.Everyone has their own Echo Device.I am certain there must be some way for each of us to be listening to our own profile simult...

  • Casual Listener
  • Plan Premium Family   My Question or Issue I have 5 members in my Amazon Household. I have 5 Profiles in my Spotify Family Plan. Everyone has their own Echo Device. I am certain there m...
  • Vasil
  • Moderator
  • 2749 Views
  • 13 replies
  • 0 likes
  • Premium for Family
  • 2749 Views
  • 13 replies
  • 0 likes