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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77080 Views
64 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
94511 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77384 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208258 Views
267 replies
35 likes
I've had a family account for 5+ years. My family members all received emails saying they needed to confirm their address.They all tried but, although they were entering the same address as shown in my family admin page, their pages all errored sayin...
I've had a family account for 5+ years. My family members all received emails saying they needed to confirm their address. They all tried but, although they were entering the same address as shown i...
Newbie
8113 Views
19 replies
2 likes
Plan Premium (Family) Country Germany Device Any Operating System Any My Question or Issue Pretty simple, I want to disable podcasts completely for certain accounts of the family plan. Podcasts are basically user created content with no "FSK", and no...
Plan Premium (Family) Country Germany Device Any Operating System Any My Question or Issue Pretty simple, I want to disable podcasts completely for c...
Newbie
10009 Views
22 replies
7 likes
PlanPremiumCountryEgypt My QuestionI’ve been a subscriber to the Family Plan with the yearly payment option for the past year. As my subscription is nearing renewal, I’ve been trying to find the option to pay yearly again but can’t seem to locate it....
Plan Premium Country Egypt My Question I’ve been a subscriber to the Family Plan with the yearly payment option for the past year. As my subscription is nearing renewal, I’ve been t...
Visitor
4452 Views
3 replies
0 likes
I am planning to upgrade to a Family Premium plan to include myself and two children. My daughter does not have her own phone but she has an alexa (echo dot) that is linked to my phone. Would it be possible for me to listen to Spotify from my account...
I am planning to upgrade to a Family Premium plan to include myself and two children. My daughter does not have her own phone but she has an alexa (echo dot) that is linked to my phone. Would it be p...
Casual Listener
3664 Views
4 replies
0 likes
Hi, just updated to Spotify Family. Was very disappointed that we had to use the Spotify kids app for our 9-year old, since it is not possible to create playlists. I understand that the content is curated, which is understandable. But why is it not p...
Hi, just updated to Spotify Family. Was very disappointed that we had to use the Spotify kids app for our 9-year old, since it is not possible to create playlists. I understand that the content is c...
Newbie
10786 Views
10 replies
29 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Plan Premium Family Device (iPad) Operating System (iOS latest) My Question or Issue Hi, when i browse my app under my account, I can see audiobooks which are able to b...
Casual Listener
208258 Views
267 replies
35 likes
PlanFamilyCountryPhilippinesDevice(iPhone 13)Operating System(iOS 26.) My Question or IssueContext: My cousins and I live together and we decided to get Family plan last June 2025 (my eldest cousin was plan manager). Others were previously on Duo pla...
Plan Family Country Philippines Device (iPhone 13) Operating System (iOS 26.) My Question or Issue Context: My cousins and I live together and we decided to get Family plan l...
Spotify Star
214 Views
9 replies
0 likes
PlanFamilyCountryUKDevicePhone and PCOperating SystemAndroid and Windows 10 My Question or IssueMy address is not recognised when setting up a family plan. The whole street does not exist, with 50 house number in it. This address and post code works ...
Plan Family Country UK Device Phone and PC Operating System Android and Windows 10 My Question or Issue My address is not recognised when setting up a family...
Spotify Star
23 Views
1 replies
0 likes
Even though I am paying a premium subscription, there is no support available.
Even though I am paying a premium subscription, there is no support available.
Spotify Star
28 Views
1 replies
0 likes
PlanPremium FamilyCountryPakistanDeviceRedmi note13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI forgot to update/verify the address to my family account within the given time, now when I try to join the family plan I ...
Plan Premium Family Country Pakistan Device Redmi note13 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I forgot to update/verify the address to m...
Spotify Star
34 Views
1 replies
0 likes
I have woken up today to a message that we will move to a Free account as there is a problem with our payment. my husband was the main account holder. He died in Dec 22. Because I’m not the main account holder, I don’t seem to be able to remove him o...
...elp on this. thanks Plan Premium Family Country UK Device iPhone
Casual Listener
548 Views
6 replies
0 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-B...
Casual Listener
77384 Views
43 replies
9 likes
PlanPremium FamilyCountrySwedenDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueI have setup a managed account (under 13 years old) in our family plan. But this new account doesn't seem to be able t...
Plan Premium Family Country Sweden Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android My Question or Issue I have setup a managed account (under 13 y...
Newbie
923 Views
5 replies
1 likes
Hi, I've started listening to Spotify ads (no podcaster ads, ads label as Spotify ads) while listening to podcasts. I am a paying premium user and I expect no Spotify ads.PlanPremiumCountryUKDeviceiPhone 15 ProOperating SystemIos 26.1 My Question or ...
Hi, I've started listening to Spotify ads (no podcaster ads, ads label as Spotify ads) while listening to podcasts. I am a paying premium user and I expect no Spotify ads. Plan Premium Country...
Visitor
525 Views
4 replies
1 likes
PlanPremiumCountryAustraliaDeviceAndroid phoneOperating System Android unsure type My Question or IssueI've just found out that my daughter, who has self-harm issues, is able to access the messaging function with a restricted android phone we let her...
...re trying to keep her safe. Please can somethig be done to enable restrictions of messaging use? Our only option is to cancel our Premium family account completely. T...
Visitor
3372 Views
15 replies
0 likes
We are trying to log into a 'managed account's for an under 13yo member of our family. We created an account without drama. Is listed as an account on our family plan. Cannot however log into this account on any device except my own phone - which is ...
We are trying to log into a 'managed account's for an under 13yo member of our family. We created an account without drama. Is listed as an account on our family plan. Cannot however log into this a...
Casual Listener
71 Views
2 replies
0 likes
PlanFree/PremiumCountry Argentina Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Android, Windows 10 My Question or Issue Tengo el plan, lo comparto con mi familia pero siguen escuchan...
Plan Free/Premium Country Argentina Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android, Windows 10 ...
Spotify Star
28 Views
1 replies
1 likes
PlanFree/PremiumCountryBelgiuimDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have actually spotify premium I stop with spotify but my children want to continue.W...
Plan Free/Premium Country Belgiuim Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I hav...
Spotify Star
31 Views
1 replies
0 likes
PlanPremiumCountryBrazilDevice(Samsung Galaxy S21FE, PC)Operating System(Android 16, Windows 11) My Question or IssueIt's February 13, 2026 and we still don't have Spotify lossless here in Brazil. It won't be expanded anymore?
Plan Premium Country Brazil Device (Samsung Galaxy S21FE, PC) Operating System (Android 16, Windows 11) My Question or Issue It's February 13, 2026 and we still don't have Spoti...
Spotify Star
194 Views
1 replies
1 likes
PlanPremium CountryUSA DeviceiPhone 14 pro Operating SystemiOS 26 My Question or IssueFamily member has an iphone. When I send her the link to join the family, it gives her an error thinking she is in another country? what?
Plan Premium Country USA Device iPhone 14 pro Operating System iOS 26 My Question or Issue Family member has an iphone. When I send her the link to j...
Visitor
233 Views
2 replies
0 likes
