Topics with Label: Premium for Family

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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 71707 Views
  • 32 replies
  • 4 likes
  • 71707 Views
  • 32 replies
  • 4 likes

There was a problem. Try again later

Family PlanPremiumUnited States Device(iPhone 11, ipad 4, 2020 imac)Operating System(iOS 15, OS 11, ) Upon entering and submitting the address from the invitation link, we get the message There was a problem, try again later. family member had a duo ...

  • Newbie
  •   Family Plan Premium United States   Device (iPhone 11, ipad 4, 2020 imac) Operating System (iOS 15, OS 11, )   Upon entering and submitting the address from the i...
  • Maxim
  • Spotify Star
  • 34 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 34 Views
  • 1 replies
  • 0 likes

Can't access Family Plan

PlanPremiumCountryUSADeviceSamsung Galaxy S21Operating System(Android My Question or IssueI am part of a premium family plan setup by my daughter but paid for by me. My wife and I both had phone issues and had to get a new phone, so the sign in detai...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S21 Operating System (Android   My Question or Issue I am part of a premium family plan setup by my daughter but paid for by me. My w...
  • Maxim
  • Spotify Star
  • 27 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 27 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan Address Change - Members can't join...

PlanFamily PremiumCountryBelgiumDeviceiPhone & Macbook ProOperating SystemMacOS Monterey 12.4 My Question or IssueWe moved to a bigger place. So I changed my address in my account. Now my new partner moved in and wants to join the Family Premium plan...

  • Visitor
  • Plan Family Premium Country Belgium Device iPhone & Macbook Pro Operating System MacOS Monterey 12.4   My Question or Issue We moved to a bigger place.  So I changed my a...
  • Dian
  • Moderator
  • 38 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 38 Views
  • 1 replies
  • 0 likes

Family Premium Prepaid renew

PlanPremiumCountryMexicoDeviceAll devicesOperating SystemAll devices My Question or IssueI have a prepaid family plan that lasts 3 months, it is about to end and I want to know if renewing with another plan of the same duration will count it as the s...

  • Newbie
  • Plan Premium Country Mexico Device All devices Operating System All devices   My Question or Issue I have a prepaid family plan that lasts 3 months, it is about to end and I want to k...
  • Maxim
  • Spotify Star
  • 34 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 34 Views
  • 1 replies
  • 0 likes

Cant change the User of the Premium Family Account

Hello Community,while i was trying to log into my Spotify Premium Family Account today i noticed, that i can't switch onto my account in the Premium Family and only use the account of my mother where none of my Playlists are listed or heard. I also c...

  • Visitor
  • Hello Community, while i was trying to log into my Spotify Premium Family Account today i noticed, that i can't switch onto my account in the Premium Family and only use the account of my mother w...
  • Maxim
  • Spotify Star
  • 39 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 39 Views
  • 1 replies
  • 0 likes

Kicked off my family plan

Had an email about family plan renewal with my wife, didn’t verify it within 7 days the seven days email, and now I can’t get access to a family plan that I already pay for until 12 months? unless of course you want us to pay for a separate account f...

  • Visitor
  • Had an email about family plan renewal with my wife, didn’t verify it within 7 days the seven days email, and now I can’t get access to a family plan that I already pay for until 12 months? unless o...
  • Maxim
  • Spotify Star
  • 31 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 31 Views
  • 1 replies
  • 0 likes

I can't connect to my family plan

My mom had to change her payment method, but forgot and our plan expired. After the plan expiring and her changing the payment method, I wasn't able to connect to our family plan again anymore

  • Casual Listener
  • My mom had to change her payment method, but forgot and our plan expired. After the plan expiring and her changing the payment method, I wasn't able to connect to our family plan again anymore
  • Maxim
  • Spotify Star
  • 102 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 102 Views
  • 7 replies
  • 0 likes

Changing from duo to family

We change from duo to a family, I had no issue logging out and logging back in but my husband when he logged out and log back in he is not showing on my member list And he continues to get something a pop-up to tell him to sign up for premium. What i...

  • Visitor
  • We change from duo to a family, I had no issue logging out and logging back in but my husband when he logged out and log back in he is not showing on my member list And he continues to get s...
  • Maxim
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 75 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution iPhone upgrade

PlanPremiumukiphone 13hi I’ve just upgraded my iPhone and auto swapped details . Some how my sons member plan is now on my phone and I can’t seem to put my manager plan back on . Any ideas

  • Newbie
  • Plan Premium uk iphone 13 hi I’ve just upgraded my iPhone and auto swapped details . Some how my sons member plan is now on my phone and I can’t seem to put my manager plan back on . Any ideas&nb...
  • Alex
  • Moderator
  • 250 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 250 Views
  • 1 replies
  • 1 likes

Family plan- adding members issue

PlanPremium FamilyCountryCzech RepublicDeviceOnePlus 8 Pro, Huawei P8 ProOperating SystemWin10, Win11 My Question or IssueGreetings, I recently upgraded to Family. I'm having issues with adding family members. I tried to use my daughters gmail accoun...

  • Newbie
  •   Plan Premium Family Country Czech Republic Device OnePlus 8 Pro, Huawei P8 Pro Operating System Win10, Win11   My Question or Issue Greetings,   I recently upgraded to Family...
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 105 Views
  • 1 replies
  • 1 likes

My wife Just got removed from my family plan

Plan - family premiumCountry - brazil DeviceXiaomi 11Operating SystemAndroid My Question or IssueLike i Said at tittle, i received an email telling me that she would receive an email to verify her adress, the email never came (not even at spam).Now s...

  • Visitor
  • Plan - family premium Country - brazil   Device Xiaomi 11 Operating System Android   My Question or Issue Like i Said at tittle, i received an email telling me that she would r...
  • Maxim
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 90 Views
  • 1 replies
  • 0 likes

Problem verifying address -- Spotify is mis-identifying location

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have just started hosting a Ukrainian refugee. When she clicked put in my address to join m...

  • Visitor
  • ...ave just started hosting a Ukrainian refugee.  When she clicked put in my address to join my family premium account, it said she was in the wrong country and she should try again once she was at my a...
  • psx_ni
  • Newbie
  • 60 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 60 Views
  • 2 replies
  • 0 likes

Not being able to join Premium Family Plan despite being invited

My Question or IssueHello! I have been using Premium Family Plan for a few years now and I've never encountered a problem like this, and I am the only one in the family plan who is facing this issue.... I have just paid the monthly subscription for P...

  • Visitor
  • My Question or Issue Hello! I have been using Premium Family Plan for a few years now and I've never encountered a problem like this, and I am the only one in the family plan who is facing this i...
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 110 Views
  • 1 replies
  • 0 likes

Change from Premium to Family Abo

PlanPremiumCountryGermanyDevice Operating SystemAndroid now - later Android and IOS My Question or IssueAt the moment I pay for a Premium Abo and one child is using it. How can I transform this into a Family Abo and invite other members of the family...

  • Newbie
  • ...How can I transform this into a Family Abo and invite other members of the family? How can I keep the songs and playlists of the child who is already using it? Is it recommended to transform it just o...
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 77 Views
  • 1 replies
  • 0 likes

Adding family to family account

I had a family account and changed to standalone premium. Then my daughter wanted access again so I've changed it back to family again. Since doing so my daughter can't sign up again as it's saying her email address is already linked to an account (m...

  • Visitor
  • I had a family account and changed to standalone premium. Then my daughter wanted access again so I've changed it back to family again. Since doing so my daughter can't sign up again as it's saying h...
  • Maxim
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 79 Views
  • 1 replies
  • 0 likes

Solved!! Can a family member continue usage while summer interning?

PlanPremium Family CountryUSA My Question or IssueHi,Would there be an issue with plan/service if a family member has a six week internship away from home? There is no change in permanent address, not even signing a lease (corporate housing). Thanks ...

  • Newbie
  • Plan Premium Family   Country USA   My Question or Issue Hi, Would there be an issue with plan/service if a family member has a six week internship away from home?  There is n...
  • Maxim
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music restarts or skips

Spotify premium family Device - iPhone 13(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS Music either keeps restarting the song or will skip every 10 seconds

  • Visitor
  • Spotify premium family  Device - iPhone 13 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS   Music either keeps restarting the song or will skip every 10 s...
  • Yordan
  • Moderator
  • 52 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 52 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues with family plan payment

PlanFamily PlanCountryCanadaMy Question or IssueI have had Spotify Premium on the Family Plan for about 4 months now. Every month, I keep getting an e-mail saying that my plan is ending, and I have to restart it and send the invites out to my family ...

  • Newbie
  • Plan Family Plan Country Canada My Question or Issue I have had Spotify Premium on the Family Plan for about 4 months now. Every month, I keep getting an e-mail saying that my plan is ending, a...
  • Alex
  • Moderator
  • 64 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 64 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How do i make a kids account?

PlanPremium familyCountryNorwayDevicePC / Huawei p30 pro / google pixel 6 proOperating SystemWindows 11 / AndroidMy Question or IssueI've upgraded my account to family premium, but when I go to Manage plan and add kids account, I get a blank page wit...

  • Casual Listener
  • Plan Premium family Country Norway Device PC / Huawei p30 pro / google pixel 6 pro Operating System Windows 11 / Android My Question or Issue I've upgraded my account to family premium, b...
  • caeleth
  • Casual Listener
  • 89 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 89 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Member Suddenly Removed

PlanPremiumCountryUSADeviceSamsung Galaxy S21+ Operating SystemAndroid 12 My Question or IssueMy wife has been suddenly removed from my Premium Family Plan. She was on it this afternoon and now is no longer part of the service that I'm paying for. I'...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S21+  Operating System Android 12   My Question or Issue My wife has been suddenly removed from my Premium Family Plan. She was on i...
  • Eni
  • Moderator
  • 465 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 465 Views
  • 1 replies
  • 0 likes