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The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremiumCountryMexicoDeviceiPhone X and SamungOperating SystemiOS and Android My Question or IssueMy family has a Family Plan, and we do a one-payment option for it. We have never had a problem with it, sometimes letting a few days go by before re...
PlanFamily PremiumCountryHungaryDeviceNot relevantOperating SystemNot relevant My Question or IssueHey, so Up to now, I am/was the owner of the family spotify plan, but due to moving and other stuff, I want to cancel my current sub, and join with the...
Hi folks,Had to reactivate a Premium Family plan after 3 weeks shut down because off payment troubles.I can't find my members back again in the Family plan !How can I get them back on my plan without starting the complete invitation procedure again ?
PlanPremium FamilyCountryUKDeviceWindows PC/ iphone 13Operating SystemWindows 11 My Question or IssueI think my spotify family plan is bugged, I have attempted inviting a few people and they keep on getting errors about not living in the same househo...
If I have a Spotify premium family plan, and a family member is abroad for 6 months (studying out of Europe), will that family member be able to use his Spotify family plan? How will this be handled by Spotify?Thank you PlanFamilyCountryItaly
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Hello, I’m having the same issue. The playlist is public, app is up to date, I’ve turned in and off the iPad and I’ve removed and re installed the app, and the playlist is not showing up. It does not contain a podcast.
I have 2 teenage daughters with premium individual accounts. How can I sign up for Family Plan and move both of them on to it without them losing their Playlist? Also, one daughter reads a lot and would like her to have the audio books but it says on...
PlanPremium FamilyCountryCanadaDeviceSamsung Galaxy S23Operating SystemAndroid My Question or IssueI am unable to add my spouse to my family plan. We get as far as confirming our address, when it loads the page saying "There was problem. Please try a...
PlanPremiumCountryDKOperating System(iOS) My Question or IssueOn the IOS app on my iPhone I have logged in to my kids profile. Now I want to change back. But I have unfortunately forgotten the pin code for that. How do I change that?
Do you need separate emails for each memeber of the family plan. Can you use the same email? PlanFamily planCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Iss...
PlanFree/PremiumCountry United Kingdom DeviceiPhone 14Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to add my son to my family account and I can't get Spotify to accept our new address, nor let him become a us...
PlanPremiumCOUNTRY UKAndroidMy Question or IssueWe have a family account. I am trying to access apparently locked content - a language course. My partner is the account manager and able to access the same content free.I'm afraid to uninstall and rein...
Hi I'm the plan manager of our premium family account. My wife (plan member) wants to listen to audiobooks on her device - how to I add audio-book top up hours for my wife. I only see an option to add top up, but not for a specific member.
Family plan member for many years. Can't log in with my credentials to spotify kids via the app on ipad (latest rev). This was a clean install. The install on my son's other ipad is fine and working. I thought maybe because it was in use that I could...
PlanPremiumCountryIndia DeviceSamsung F-55 Operating SystemAndroid 14 My Question or IssueI joined Premium Family from my device on 10th May 2025 and got Welcome invite mail on my registered email id and the payment was made in full for a month which...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I have received an email asking me to confirm my home address. I have followed the link but it says that my address doesn't match. I haven't moved & can't find my address anywhere on my profile to check what has been provided.I can't find an email ad...
Plan Family Premium Country Peru ------------------ Dear Spotify, I am writing because my Family account was just cancelled after being a loyal customer for over 10 years. Recently, I changed my credit card and hadn't updated it on your platform. The...
PlanFree/PremiumCountryFranceDeviceall iPad, iPhone, MacOperating SystemallMy Question or IssueHello,For the past two months, I've been unable to mark several episodes of the same podcast as finished. I've been told by support that I'm part of a test...