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Topics with Label: Premium for Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 95892 Views
  • 32 replies
  • 5 likes
  • 95892 Views
  • 32 replies
  • 5 likes

Superuser Contribution I can’t use mi family premium plan

My Question or IssueI subscribed for a family premium plan with my family in Peru, but I’m current in England for visit and my premium plan was reconfigured and now I have free plan, I don’t know what to do because I’m paying for family premium plan....

  • Casual Listener
  •   My Question or Issue I subscribed for a family premium plan with my family in Peru, but I’m current in England for visit and my premium plan was reconfigured and now I have free plan, I d...
  • Dian
  • Moderator
  • 64 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 64 Views
  • 3 replies
  • 0 likes

Superuser Contribution Switching from one family plan to another

Plan: FamilyFree/Premium: PremiumCountry: Netherlands My Question or Issue:I want to switch from one family plan (which I was on with my flatmates) to another family plan (with my actual family). When I try to cancel my subscription, Spotify tells me...

  • Casual Listener
  • Plan: Family Free/Premium: Premium Country: Netherlands   My Question or Issue: I want to switch from one family plan (which I was on with my flatmates) to another family plan (with my a...
  • azuraerurin
  • Regular
  • 10441 Views
  • 8 replies
  • 0 likes
  • Premium for Family
  • 10441 Views
  • 8 replies
  • 0 likes

Superuser Contribution We've moved country

PlanFamilyCountry UK/France Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI signed up in the UK a few years back and now I've moved to France (I signed up via goog...

  • Casual Listener
  • Plan Family Country UK/France   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I...
  • Yordan
  • Moderator
  • 76 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 76 Views
  • 4 replies
  • 0 likes

Superuser Contribution cant accept an invite to a family - "There was a problem - try again later"

My son and I were on a premium duo plan and have moved to set up a family plan with my partner (one household). My son was able to successfully join the new family plan however whenever i try to, i just get an error that "There was a problem" and i s...

  • Casual Listener
  • My son and I were on a premium duo plan and have moved to set up a family plan with my partner (one household).   My son was able to successfully join the new family plan however whenever i t...
  • grazhopa
  • Casual Listener
  • 527 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 527 Views
  • 2 replies
  • 0 likes

Superuser Contribution Renew premium family plan

My premium family plan expires on May 1, 2023. On my account page, the message says "Your Premium Family ends on 01/05/23. Subscribe now to keep the music going without top ups." and then gives me a button below that for "Subscribe". When I go throug...

  • Visitor
  • My premium family plan expires on May 1, 2023.   On my account page, the message says " Your Premium Family ends on   01/05/23 . Subscribe now to keep the music going without top ups." a...
  • Joan
  • Moderator
  • 497 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 497 Views
  • 1 replies
  • 0 likes

Superuser Contribution a member was removed from my premium family plan without my consent

a member was removed from my premium family plan without my consent, now she has free plan and I’ve been trying to join her again but Spotify doesn’t allow her, it’s says that she can’t join other plan in 12 months but she was in this same plan as al...

  • Visitor
  • a member was removed from my premium family plan without my consent, now she has free plan and I’ve been trying to join her again but Spotify doesn’t allow her, it’s says that she can’t join other p...
  • Dian
  • Moderator
  • 55 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 55 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member cant log into their account as their email no longer exists

HiI am on a family plan and a family member has logged out of their account and can not log back in as they don't have that email address anymore, How can they log into their account and save their Spotify information,Premium Family plan AustraliaIph...

  • Visitor
  • Hi I am on a family plan and a family member has logged out of their account and can not log back in as they don't have that email address anymore, How can they log into their account and save t...
  • Alex
  • Moderator
  • 41 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 41 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution why can my family only play on one device at a time?

PlanFamily premium CountryAotearoa DeviceGoogle home (multiple) Operating SystemGoogle home My Question or Issue If one family member tries to play music on google home, while another is also playing music on another device, we get the message "Sorry...

  • Casual Listener
  • Plan Family premium   Country Aotearoa   Device Google home (multiple)   Operating System Google home   My Question or Issue   If one family member tries to p...
  • KoriDoty
  • Visitor
  • 8430 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 8430 Views
  • 10 replies
  • 0 likes

Superuser Contribution Paying for Family Plan Getting Basic Service

PlanPremiumCountryUSADeviceSamsung S19Operating SystemAndroid My Question or IssueI have been paying for a family plan for many months and thought it was fine, but every time I login with the email I signed up with it asks me if I want to sign up for...

  • Visitor
  • Plan Premium Country USA Device Samsung S19 Operating System Android    My Question or Issue I have been paying for a family plan for many months and thought it was fine, but e...
  • Joan
  • Moderator
  • 87 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 87 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify starts with same song

I use Spotify on an Ipod 7. Since yesterday Spotify starts with the same song after it hasn't been used for an hour or longer.

  • Casual Listener
  • I use Spotify on an Ipod 7. Since yesterday Spotify starts with the same song after it hasn't been used for an hour or longer.
  • Jax99
  • Casual Listener
  • 109 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 109 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Family Premium with children/teens and age of 14 and above

PlanPremium FamilyCountry: GermanyDeviceSamsung Galaxy S7Operating SystemAndroid ??? My Question or IssueDear Spotify support and responibles,I bought a Family Premium account today and found out, that it is not possible to include our daughter, 14 y...

  • Casual Listener
  • Plan Premium Family Country: Germany Device Samsung Galaxy S7 Operating System Android ???   My Question or Issue Dear Spotify support and responibles, I bought a Family P...
  • Billy-J
  • Spotify Star
  • 4467 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 4467 Views
  • 10 replies
  • 0 likes

Superuser Contribution Address not recognized when trying to add my daughter to my plan

I tried to add my daughter to my account in Brazil last month, and when I sent my daughter the link, the app said that we had to join when back in the registered address. Now I am at home (Uruguay) trying to add her, but when she clicks the link it j...

  • Visitor
  • I tried to add my daughter to my account in Brazil last month, and when I sent my daughter the link, the app said that we had to join when back in the registered address. Now I am at home (Uruguay) t...
  • Eni
  • Moderator
  • 540 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 540 Views
  • 5 replies
  • 0 likes

Superuser Contribution My Daughter controls my music

Hi, I have a premium family account and we use all 5 accounts. Whenever I am listening to Spotify on my device and my daughter starts using it on her device, her music starts playing on mine. This doesnt happen when the other 3 users on my family pla...

  • Newbie
  • Hi, I have a premium family account and we use all 5 accounts. Whenever I am listening to Spotify on my device and my daughter starts using it on her device, her music starts playing on mine. This d...
  • erikmjohansen
  • Visitor
  • 1863 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1863 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't switch from Duo to Family

My brother and I started the Premium Duo plan somewhere around May 2022. I was moderator of that premium plan. Recently, we switched to the Premium Family plan since our parents also want to enjoy the Spotify Premium benefits. I am not the one who st...

  • Newbie
  • My brother and I started the Premium Duo plan somewhere around May 2022. I was moderator of that premium plan. Recently, we switched to the Premium Family plan since our parents also want to enjoy t...
  • MihailY
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 109 Views
  • 1 replies
  • 0 likes

Solved!! Adding onto Family Plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Our family blended with 7 kids between us. Is there any way to add onto our maxed out Family...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Our family...
  • Jen-Kins
  • Casual Listener
  • 184 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 184 Views
  • 2 replies
  • 0 likes

Family Plan

If you have cancelled Spotify premium family plan can you apply for family plan again and send a link again to the same family members again?

  • Visitor
  • If you have cancelled Spotify premium family plan can you apply for family plan again and send a link again to the same family members again?  
  • Bittencourt
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 221 Views
  • 1 replies
  • 0 likes

Spotify Kids is not available in Turkey :(

I’ve been a Spotify Family member for years. I want to open a kids account for my 3 years old kid, because he loves to hear kids song. I don’t want to open an email account for a 3 years old. Guess what… Spotify kids is not available in Turkey. What ...

  • Newbie
  • I’ve been a Spotify Family member for years. I want to open a kids account for my 3 years old kid, because he loves to hear kids song.   I don’t want to open an email account for a 3 years o...
  • 144 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 144 Views
  • 0 replies
  • 0 likes

Superuser Contribution Family account different places

Going in another country but don't wanna loose the family account PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Going in another country but don't wanna loose the family account     Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating S...
  • Dian
  • Moderator
  • 259 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 259 Views
  • 4 replies
  • 0 likes

Premium Family - neutraler Account für Alexa einrichten?

PlanPremium FamilyCountryDEDeviceAmazon Echo----------------Hallo, wir sind von Amazon Music Family nun neu auf Spotify Family umgestiegen.Das hat alles sehr gut funktioniert ich als Hauptanwender und Frau und Söhne als Familienmitglieder.Mein Accoun...

  • Newbie
  • Plan Premium Family Country DE Device Amazon Echo ---------------- Hallo,  wir sind von Amazon Music Family nun neu auf Spotify Family umgestiegen. Das hat alles sehr gut funktioniert i...
  • Steve74
  • Newbie
  • 9006 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 9006 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Plan member cant access premium benefits

Hi there, My daughter is a plan member in my family group. But she cant access the premium benefits.On her spotify app on her iPhone SE the app states that she has only a free account!? I've deleted her app twice, and added her back twice with the sa...

  • Casual Listener
  • Hi there,   My daughter is a plan member in my family group. But she cant access the premium benefits. On her spotify app on her iPhone SE the app states that she has only a free a...
  • Lyubka
  • Moderator
  • 619 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 619 Views
  • 3 replies
  • 0 likes