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Topics with Label: Premium for Family

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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130821 Views
  • 32 replies
  • 8 likes
  • 130821 Views
  • 32 replies
  • 8 likes

Spotify Premium Duo

I have Spotify Premium Duo and when my wife tries to accept the invite it says that addresses do not match, despite the fact that they are exactly the same, chosen from suggested by Google I don't get why and it's irritating

  • Casual Listener
  • I have Spotify Premium Duo and when my wife tries to accept the invite it says that addresses do not match, despite the fact that they are exactly the same, chosen from suggested by Google   I...
  • Maxim
  • Spotify Star
  • 126 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 126 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Family invitation link expired

I tried joining my family's Premium for Family, by following the invitation-link. I worked the first time, but my account was still connected to the premium-plan I had before, so I clicked to deactivate this Premium-account, but it also deactivated m...

  • Visitor
  • I tried joining my family's Premium for Family, by following the invitation-link. I worked the first time, but my account was still connected to the premium-plan I had before, so I clicked to d...
  • Joan
  • Moderator
  • 981 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 981 Views
  • 6 replies
  • 0 likes

I'm traveling to another country for a week. Can I still use my family premium plan?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 79 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using Spotify Family with Alexa

Hi All, I have Spotify Premium Family with 4 users and we all use Spotify on our phones, in our cars and on Alexa's in the house.The problem I have is that if I'm listening on my phone or in the car and somebody at home starts to play music on one of...

  • Casual Listener
  • Hi All,   I have Spotify Premium Family with 4 users and we all use Spotify on our phones, in our cars and on Alexa's in the house. The problem I have is that if I'm listening on my phone o...
  • Sergio_Mtz_C
  • Newbie
  • 1113 Views
  • 8 replies
  • 0 likes
  • Premium for Family
  • 1113 Views
  • 8 replies
  • 0 likes

Superuser Contribution Suspendre un membre de la famille sans le supprimer

PlanFree/PremiumCountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueComment puis-je suspendre l'accès à un membre de ma famille à mon compte Spotify Famille...

  • Casual Listener
  • Plan Free/Premium Country France Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Comment...
  • MihailY
  • Moderator
  • 101 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 101 Views
  • 3 replies
  • 0 likes

Superuser Contribution Duda plan familiar

Me sacaron de el plan familiar de mi ex novia, por obias razones, pero tiene unos días que lo habia abierto, no puedo a ingresar a un grupo nuevo? o puedo hacer mi propio grupo familiar?

  • Casual Listener
  • Me sacaron de el plan familiar de mi ex novia, por obias razones, pero tiene unos días que lo habia abierto, no puedo a ingresar a un grupo nuevo? o puedo hacer mi propio grupo familiar?  
  • Eni
  • Moderator
  • 243 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 243 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cant pay for plan.

I've tried paying via PayPal and also tried entering my card directly under my account, but it doesn't work.Jerg has deleted cookies and tried 3 different browsers without success. my bank says that the problem lies with Spotify, but it is difficult ...

  • Regular
  • I've tried paying via PayPal and also tried entering my card directly under my account, but it doesn't work. Jerg has deleted cookies and tried 3 different browsers without success. my bank says tha...
  • Susan_GP
  • Moderator
  • 168 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 168 Views
  • 5 replies
  • 0 likes

Solved!! Change plan from family plan to premium plan

PlanPremiumCountryTurkeyDeviceIphone 13Operating SystemiOS 17 My Question or IssueHi,I want to leave family plan. However, when i try to change my plan, spotify offers me only free plan. I want to select Premium plan to not lose my premium account. P...

  • Casual Listener
  •   Plan Premium Country Turkey Device Iphone 13 Operating System iOS 17   My Question or Issue Hi, I want to leave family plan. However, when i try to change my plan, spotify o...
  • Maxim
  • Spotify Star
  • 151 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 151 Views
  • 3 replies
  • 0 likes

Solved!! Unable To Turn On Canvas

 PlanPremium FamilyCountryLithuaniaDeviceSamsung Galaxy A22 5GOperating SystemAndroid 13 My Question or IssueI can not turn on canvases. I've already tried reinstalling and everything, but it just doesn't work.

Screenshot_20231101_120002_Spotify.jpg
  • Casual Listener
  •   Plan Premium Family Country Lithuania Device Samsung Galaxy A22 5G Operating System Android 13   My Question or Issue I can not turn on canvases. I've already tried reinstalling a...
  • dolya
  • Newbie
  • 357 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 357 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify family link isn’t working

PlanPremium familyCountryUKDeviceiPhone 12 Pro MaxOperating SystemIOS 16 My Question or IssueEvery time I am sending my boyfriend a link to join my Spotify family plan, the link when opening just displays a Spotify page with an error 404 image. I hav...

  • Casual Listener
  •   Plan Premium family Country UK Device iPhone 12 Pro Max Operating System IOS 16   My Question or Issue Every time I am sending my boyfriend a link to join my Spotify family p...
  • Elliminiator
  • Casual Listener
  • 4018 Views
  • 14 replies
  • 0 likes
  • Premium for Family
  • 4018 Views
  • 14 replies
  • 0 likes

Premium Family Plan Manager Sees Unlocked Audiobooks But No Play Option

PlanPremium FamilyCountryUSADeviceiPhone 13Operating Systemlatest iOS My Question or IssueI’m the plan manager for our US premium family plan for which I autopay monthly. In the iOS Spotify app, I can see audiobooks and none have a lock on them. I ca...

  • Visitor
  • Plan Premium Family Country USA Device iPhone 13 Operating System latest iOS   My Question or Issue I’m the plan manager for our US premium family plan for which I autopay monthly. I...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 107 Views
  • 1 replies
  • 0 likes

Solved!! Privacidad Plan Premium Familiar

Hola, Soy el administrador de cuenta a Premium Familiar, y me gustaría saber si existe alguna forma de evitar que los miembros puedan ver el nombre de los demás miembros del Plan Familiar. Es decir, tener privacidad y que yo sea la única persona que ...

  • Casual Listener
  • Hola,   Soy el administrador de cuenta a Premium Familiar, y me gustaría saber si existe alguna forma de evitar que los miembros puedan ver el nombre de los demás miembros del Plan Familiar. E...
  • ximidiaz
  • Visitor
  • 1321 Views
  • 3 replies
  • 2 likes
  • Premium for Family
  • 1321 Views
  • 3 replies
  • 2 likes

Cancel family premium

PlanPremiumCountryCzech Republic Device(iPhone 13 pro, iPhone 13 Pro Max, iPhone 13mini, iPhone 14 Pro)Operating System(iOS 17.3.1) My Question or IssueOur main member died and we don’t know the login. And we need to cancel the family premium.

  • Casual Listener
  • ...ain member died and we don’t know the login. And we need to cancel the family premium.
  • Bittencourt
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 80 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobooks

I am account manager on family plan. I can listen to audiobooks on web app but locked in phone app

  • Visitor
  • I am account manager on family plan. I can listen to audiobooks on web app but locked in phone app
  • Vasil
  • Moderator
  • 314 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 314 Views
  • 2 replies
  • 0 likes

using Spotify family simultaneously on Sonos and mobile simultaneously

Hi, I've got Spotify family premium. When I started I only had Spotify premium. I've got an app on Android and I've got Spotify coupled with Sonos (my account). Now, I've got 3 accounts left on my Spotify family premium. Last week I went out and I no...

  • Casual Listener
  • Hi,   I've got Spotify family premium. When I started I only had Spotify premium. I've got an app on Android and I've got Spotify coupled with Sonos (my account).    Now, I've g...
  • Billy-J
  • Spotify Star
  • 132 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 132 Views
  • 3 replies
  • 0 likes

Superuser Contribution Content in Family Kids is not available ("Oops...")

PlanFamily PremiumCountryGermanyDeviceDiverseOperating SystemAndroid My Question or IssueThere is a lot of content that is shown in Spotify for Kids, but if we click on it, there's only an error message: "Hoppla, dies ist gerade nicht verfügbar." (so...

  • Regular
  • Plan Family Premium Country Germany Device Diverse Operating System Android   My Question or Issue There is a lot of content that is shown in Spotify for Kids, but if we click on it, t...
  • Small87
  • Visitor
  • 4210 Views
  • 34 replies
  • 0 likes
  • Premium for Family
  • 4210 Views
  • 34 replies
  • 0 likes

Visa payments

PlanFamily/ premium CountryEgypt Device(Samsung Galaxy a24)Operating System(Android 14 ) My Question or IssueI'm trying to resubscribe to family premium by visa but it sends me a message that the payment method cannot be done. Why is that??

  • Visitor
  • Plan Family/ premium  Country Egypt  Device (Samsung Galaxy a24) Operating System (Android 14 )   My Question or Issue I'm trying to resubscribe to family premium by visa b...
  • osornios
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 161 Views
  • 1 replies
  • 0 likes

Can't Join Family Plan

PlanPremiumCountrySingapore My Question or IssueI got an open slot in my family plan which I plan to get my sister to join. However, she keeps encountering the error: "Your addresses didn’t match. Ask the person who invited you to double-check the ad...

  • Casual Listener
  • Plan Premium Country Singapore   My Question or Issue I got an open slot in my family plan which I plan to get my sister to join. However, she keeps encountering the error: "Your a...
  • Heylinz1
  • Casual Listener
  • 303 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 303 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium family plan: music stops when another account starts playing

PlanPremiumCountryUSADevicePixel 7, Google home minisOperating SystemAndroid 13 My Question or IssueI'm a part of a premium family account, where there are 2 users with separate accounts. Both accounts are linked via the Google Home app to various sm...

  • Visitor
  •   Plan Premium Country USA Device Pixel 7, Google home minis Operating System Android 13   My Question or Issue I'm a part of a premium family account, where there are 2 users w...
  • Ivelina
  • Moderator
  • 884 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 884 Views
  • 5 replies
  • 1 likes

Can family members link accounts so that we can automatically play each other's playlists

We would like to be able to play each other's playlists regardless of which account we are listening on. Is there any way of initiating this?

  • Casual Listener
  • We would like to be able to play each other's playlists regardless of which account we are listening on. Is there any way of initiating this?
  • Bittencourt
  • Spotify Star
  • 100 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 100 Views
  • 3 replies
  • 1 likes