Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanFree/PremiumCountry Device Operating System My Question or Issue I have 2 premium paid accounts, my wifes account and my own. We want to combine the accounts into a family account. Is this possible and how?
PlanPremium CountrySlovakiaDevicePC, Samsung My Question or IssueHello, my sister has been deleted from my Spotify Family Premium list (not sure why) and I am not able to add her again. Can you please give me some hints about what could go wrong? Tha...
PremiumTurkeyIphone 7 iOS 11.4.1I updated my account from Premium membership to Family Premium membership last week. I invited my husband to Family Premium membership and this invite has approved. but later his membership was cancelled all of sudden ...
He tenido que cambiar mi tarjeta para el pago del plan familiar y, después de hacerlo, han echado de mi plan a toda mi familia y ahora (cuando les mando la invitación) no les deja conectarse. Alguien puede ayudarme? Gracias
Do they resort back to Spotify Free immediately or after the next billing cycle?
There are a couple of things that make using Spotify a terrible user experience, hopefully your product and UX team will fix this. 1. Your Spotify Premium is not $9.99 like it states on your website and in my Spotify user acount. The Premium plan is ...
Hi guysHas anyone else had issues with hearing back from Spotify regarding this promotion? I reserved mine back on 11/06 > got the notification screen confirming:"You've reserved your Google Home Mini. We will e-mail you @ xxxxxxxx as sson as your de...
PlanFamily PremiumCountryPH My Question or IssueHi I need help with adding my brother's account back in our family premium. Initially we were able to get add him on the plan however when our subscription renewed he was removed. We tried to add him ba...
Hello!When I stop paying the Premium I know I won't have access to my downloaded songs, but what happens if after a few months or so I decide to start paying again?Will the songs be kept for me, or will a have to download everthing again?Thanks!
PlanFree/PremiumCountry NetherlandsDevice(iPhone 8/7) Operating System(iOS 10,My Question or IssueI have for about 1 year now the family premium account. But after today our acounts says that we have a free account and that we have to buy premium. I ...
Plan Premium/Family Premium Country Philippines Device iPhone 8 My Question or Issue Hello. I am wondering if someone else is experiencing this. I am the family head for this group and one of my members was charged with 60PHP. I did a live chat with ...
I went to this link to claim my free google home mini https://www.spotify.com/us/family/I received an email from Spotify "Your Google Home Mini is now available" and clicked on "Get it Now" which redirected me to the Google store https://store.google...
PlanPremiumCountryMalaysia DeviceiPhone 6, Windows 10Operating SystemWindows 10 My Question or Issue I cant' play songs in web player and in desktop app.However I can play songs in Spotify mobile app (iPhone 6).Premium family subscription. What's up?
sent an invite to my brother but a "dude bleep" account is linked not mine on the email invitei have a family premium
Since of today, ads are being played during podcasts. Not only do I have a premium account, which means I should not have any ads at all, the ads that are being played are in a different language. I have logged out I have reinstall the app on my phon...
Hallo, ich möchte mir mit einer Paysafecard Spotify Premium kaufen, ist das möglich? Ich möchte nicht dieses Angebot haben für 3 Monate sondern einfach nur 1 Monat Spotify wie bekomme ich das, weil ich immer auf dieses Angebot geleitet werde und da f...
PlanPremium - Family CountryIRELAND My Question or Issue Have had Spotify Family for a years with no issues, love the service. Total of three of us on it. Myself, my brother and sister. We all live together and as I said no issue until last week wher...
PlanPremium - FamilyCountry The NetherlandsDevicePC (Windows), iphone X, Iphone 7 ( latest IOS ) Operating Sys iOSMy Question or IssueHello, I have upgraded my account from premium to premium family and am trying to add my wife and daughter to that p...
Hi There, I am in South Africa and have a premium account. I want to upgrade / move to a family account however cant seem to find the info to do so. All links / pages I am directed to end in an error page 404 . Please can someone point me in the righ...
Boa tarde Nao estou conseguindo realizar o pagamento me apresanta o erroFalha no pagamento Tente novamente ou use outra forma de pagamento.Ja entrei em contato com a operado de cartao e eles me afirmaram que nao tem erros no cartaoalguem pode me ajud...