Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20352 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179519 Views
32 replies
9 likes
Hello,I had a family account and can send invitations to new members. But when I try to send it to my wife's current spotify accound which is free at the moment she can not join with same adress other new members join.
Hello, I had a family account and can send invitations to new members. But when I try to send it to my wife's current spotify accound which is free at the moment she can not join with same adress o...
Moderator
876 Views
1 replies
0 likes
hello,I shared a account with my mom but I couldn’t listen music at the same time she did, so we made an family account so that we both can listen music at the same time. For a few weeks this worked but now I can’t listen music at the same time as my...
hello, I shared a account with my mom but I couldn’t listen music at the same time she did, so we made an family account so that we both can listen music at the same time. For a few weeks t...
Spotify Star
643 Views
1 replies
0 likes
My brother joined the Family Plan almost one year ago, but nobody in my house can join him. I joined once, but I didn't confirm the adress after one week (the e-mail went to my **bleep** box, I didn't see). Now, doesn't matter how much I tried, (I ev...
My brother joined the Family Plan almost one year ago, but nobody in my house can join him. I joined once, but I didn't confirm the adress after one week (the e-mail went to my **bleep** box, I d...
Community Legend
616 Views
1 replies
0 likes
Hey everyone!I have a premium account which has been renewed today. In the last days I have received an invitation to enter in a family and i clicked on the invitation and filled all the info. I have added the address common for the family, but,it sa...
Hey everyone! I have a premium account which has been renewed today. In the last days I have received an invitation to enter in a family and i clicked on the invitation and filled all the info. I h...
Spotify Star
521 Views
1 replies
0 likes
After moving back to Bulgaria from the U.S. I canceled my Premium account and now want to join my family's. I switched the country on my profile to Bulgaria, and had the family member in charge of the account send me an invitation, but I still haven'...
After moving back to Bulgaria from the U.S. I canceled my Premium account and now want to join my family's. I switched the country on my profile to Bulgaria, and had the family member in charge of t...
Community Legend
375 Views
1 replies
0 likes
ich kann einfach keinen einladen seit Tagen bitte um hilfe
ich kann einfach keinen einladen seit Tagen bitte um hilfe
421 Views
0 replies
0 likes
Hallo zusammen, Ich habe auch eine Spotify Family gegründet und habe meine WG eingeladen, da wir alle unter einen Dach wohnen geht das ja klar. Doch das Problem ist, dass sie meiner Family nicht beitreten können.Die Fehlermeldung besagt, dass Spotify...
Hallo zusammen, Ich habe auch eine Spotify Family gegründet und habe meine WG eingeladen, da wir alle unter einen Dach wohnen geht das ja klar. Doch das Problem ist, dass sie m...
Spotify Star
5855 Views
5 replies
0 likes
