Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
79370 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
58758 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195663 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29012 Views
44 replies
4 likes
Greeting from Turkey, Dear spotify members! I need your support about spotify family plan specifications. I have a sister and I want to her use spotify premium but she lives in different city. I checked spotify family rules but the conditions are inc...
Greeting from Turkey, Dear spotify members! I need your support about spotify family plan specifications. I have a sister and I want to her use spotify premium but she lives in d...
Spotify Star
528 Views
1 replies
0 likes
I'm paying for "Family plan" two years ago, and receiving a half of it, why? with not explanations, Spotify closes Family accounts. Yes, we live in the same address and yes, they are my family too. So, what's happening? Spotify wants that everytime w...
I'm paying for "Family plan" two years ago, and receiving a half of it, why? with not explanations, Spotify closes Family accounts. Yes, we live in the same address and yes, they are my family too. S...
Spotify Star
1799 Views
1 replies
0 likes
Hey Guys, I recently was having trouble with my brother going into the Spotify Family feature after he was removed, because he was supposed to verify his email but he didn't do it. We tried to invite him back but it didn't work. Solution: https://sup...
Hey Guys, I recently was having trouble with my brother going into the Spotify Family feature after he was removed, because he was supposed to verify his email but he didn't do it. We tried t...
Spotify Star
538 Views
1 replies
2 likes
Hi, adding members to the family plan appears them, when they click TO invitation: "you can not join the family plan". They are members that I deleted and then I added again for change of address because they put in the moment of registration, wrongl...
Hi, adding members to the family plan appears them, when they click TO invitation: "you can not join the family plan". They are members that I deleted and then I added again for change of address b...
Spotify Star
1159 Views
3 replies
0 likes
Hoi, Sinds kort maak ik gebruik van Spotify Family. Nu ga ik begin februari naar het buitenland voor mijn studie tot en met juni. Kunnen mijn gezinsleden en ik dan wel gebruik blijven maken van Spotiy Family omdat de adressen dan anders zijn?
Hoi, Sinds kort maak ik gebruik van Spotify Family. Nu ga ik begin februari naar het buitenland voor mijn studie tot en met juni. Kunnen mijn gezinsleden en ik dan wel gebruik blijven m...
430 Views
0 replies
0 likes
Wie kann ich ein Spotify Family Abo bei Salt abschliessen, damit bei meinen 3 Salt-Abos keine Daten mehr verechnet werden?
Wie kann ich ein Spotify Family Abo bei Salt abschliessen, damit bei meinen 3 Salt-Abos keine Daten mehr verechnet werden?
Casual Listener
1351 Views
2 replies
0 likes
