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Topics with Label: verification error

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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

rheizel

Newbie

75755 Views

63 replies

6 likes

Premium for Family
  • 75755 Views
  • 63 replies
  • 6 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

monsteron9

Newbie

92469 Views

72 replies

5 likes

Premium for Family
  • 92469 Views
  • 72 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

JailYard

Newbie

74868 Views

42 replies

8 likes

Premium for Family
  • 74868 Views
  • 42 replies
  • 8 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

SirGismo

Casual Listener

206786 Views

266 replies

35 likes

Premium for Family
  • 206786 Views
  • 266 replies
  • 35 likes

Superuser Contribution My family members can't get verify

Hey guys. My family members can't get verify by spotify premium for family. We live in same adress (as our accounts information shows), but one of members gets downgraded to free spotify version. Any thougts?

Casual Listener

  Hey guys. My family members can't get verify by spotify premium for family. We live in same adress (as our accounts information shows), but one of members gets downgraded to free spotify v...

Katerina

Spotify Legend

527 Views

1 replies

0 likes

verification error
  • 527 Views
  • 1 replies
  • 0 likes