Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 342 Views
  • 0 replies
  • 6 likes
  • Security
  • 342 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 438522 Views
  • 970 replies
  • 108 likes
  • Account
  • 438522 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194690 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194690 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106607 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106607 Views
  • 70 replies
  • 11 likes

Daily mix more variation

I find that with my daily mixes there isn't as much variation as I'd like. I feel like I do my part and like dislike different songs to hopefully better identify new songs for the algorithm to choose from. My issue is that many artists are only featu...

  • Casual Listener
  • I find that with my daily mixes there isn't as much variation as I'd like. I feel like I do my part and like dislike different songs to hopefully better identify new songs for the algorithm to choose...
  • MeteoriteDaredevil
  • Casual Listener
  • 1392 Views
  • 4 replies
  • 4 likes
  • All Platforms
    Radio
  • 1392 Views
  • 4 replies
  • 4 likes

[All Platforms][Your Library] Exemption to the 30 day offline rule

Hi, i know about the 30 offline restriction and am usually totally fine with it and understand the contractual and technical reasons behind it.Here is the catch. As a long time subscriber and vivid user of Spotify all my listening happens here. Now m...

  • Newbie
  • Hi,   i know about the 30 offline restriction and am usually totally fine with it and understand the contractual and technical reasons behind it. Here is the catch. As a long time subscribe...
  • Maxim
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Your Library
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Browse] India new releases page

Request to please Update New albums & singles section from India New releases page. The section hasn't been updated since last 10-12 weeks. It will be nice to be updated of new releases. Thanks!

  • Visitor
  • Request to please Update New albums & singles section from India New releases page. The section hasn't been updated since last 10-12 weeks. It will be nice to be updated of new releases.  T...
  • rohan965
  • Casual Listener
  • 685 Views
  • 4 replies
  • 0 likes
  • All Platforms
    Browse
  • 685 Views
  • 4 replies
  • 0 likes

[All Platforms][Connect] Spotify keeps switching to Web Player with Random Music

Hi - I woke up this morning and found my recently played on my Spotify is full of strange piano music that I did not choose. Every time I try to play anything, it switches to Web Player (Chrome) and won't let me listen to music on my device. This is ...

  • Newbie
  • Hi - I woke up this morning and found my recently played on my Spotify is full of strange piano music that I did not choose. Every time I try to play anything, it switches to Web Player (Chrome) and ...
  • OneByBoo
  • Roadie
  • 756 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Connect
  • 756 Views
  • 1 replies
  • 0 likes

[All Platforms][Your Library] Allow some sort of mass edit of listening history/favorites on PC

My account kept getting accessed by other users without my knowledge until I worked with Spotify to get it fixed and more security. However, now my listening history and list of favorite songs/artists/albums is now full of hundreds of things from the...

  • Newbie
  • My account kept getting accessed by other users without my knowledge until I worked with Spotify to get it fixed and more security. However, now my listening history and list of favorite songs/artist...
  • osornios
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Your Library
  • 324 Views
  • 1 replies
  • 0 likes

[All Platforms][Connect] VPN not working

I’ve been having an issue of Spotify not working while my VPN is connected. Sometimes it only effects listening to Joe Rogan’s podcast who advertises for a VPN, but recently it’s been affecting all playback. Why is this?

  • Visitor
  • I’ve been having an issue of Spotify not working while my VPN is connected. Sometimes it only effects listening to Joe Rogan’s podcast who advertises for a VPN, but recently it’s been affecting all p...
  • Billy-J
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Connect
  • 269 Views
  • 1 replies
  • 0 likes

[All Platforms] Hacker ruined my recommendations and top artists

So my free account got hacked. Spotify sent me an email to reset my password, I also signed out everywhere. So I have complete control of my account again. Now my problem is the hacker listened to a lot of weird music which is now ruining my recommen...

  • Visitor
  • So my free account got hacked. Spotify sent me an email to reset my password, I also signed out everywhere. So I have complete control of my account again.   Now my problem is the hacker liste...
  • Jose_M
  • Spotify Star
  • 384 Views
  • 1 replies
  • 0 likes
  • All Platforms
  • 384 Views
  • 1 replies
  • 0 likes

Solved!! [All Platforms][Social] Custom nickname

Please give the users the option to customize how their name appears to friends, something like "display nickname".I have a premium account from long time, created from facebook access. But now that I've deleted my facebook account (since I do not wa...

  • Newbie
  • Please give the users the option to customize how their name appears to friends, something like "display nickname". I have a premium account from long time, created from facebook access. But now tha...
  • user-removed
  • Not applicable
  • 716 Views
  • 2 replies
  • 0 likes
  • All Platforms
    Social
  • 716 Views
  • 2 replies
  • 0 likes

Superuser Contribution [All Platforms] My Local Files records and stores my Google Assistant searches.

Not sure why Spotify is recording and then storing my google assistant voiced searches in my local files but i find it to be disturbing and an invasion of privacy. How do i remove this spying action from my account and delete those "voice searches"/ ...

  • Visitor
  • Not sure why Spotify is recording and then storing my google assistant voiced searches in my local files but i find it to be disturbing and an invasion of privacy.  How do i remove this spying a...
  • Elena
  • Moderator
  • 1145 Views
  • 1 replies
  • 0 likes
  • All Platforms
  • 1145 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms] Spotify Pausing On Every Device/Browser. Account Issue?

A week ago spotify would continuously pause music every 10-30 seconds and initially I thought the problem was with my phone, so I uninstalled and reinstalled. It continued to not work, but I shrug it off. I open the PC version of spotify and the issu...

  • Visitor
  • A week ago spotify would continuously pause music every 10-30 seconds and initially I thought the problem was with my phone, so I uninstalled and reinstalled. It continued to not work, but I shrug it...
  • Alex
  • Spotify Legend
  • 501 Views
  • 2 replies
  • 1 likes
  • All Platforms
  • 501 Views
  • 2 replies
  • 1 likes

[All Platforms][Developer] [Ads]Ads by Region or Preference

I am getting Ads in other languages which I do not know or use.It's losing the purpose of advertisement.Can you add a level of filtering based on the song language we hear. For example, I hear songs mostly in English, Tamil and Spanish but I hear ads...

  • Visitor
  • I am getting Ads in other languages which I do not know or use. It's losing the purpose of advertisement. Can you add a level of filtering based on the song language we hear.  For example, I ...
  • Jose_M
  • Spotify Star
  • 436 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Developer
  • 436 Views
  • 1 replies
  • 0 likes

[All Platforms][Search] Unable to find a new user in search bar

Hello everyone, I've created a new account recently. When i search for it on search bar, it doesn't appear. I've tried with 2 different accounts, on mozilla, chrome and app. I've made a test playlist, it also doesn't appear on search bar. Search bar ...

  • Visitor
  • ...ccount. I've looked everywhere on settings, everything is public.    account : Médiathèques de Colombes playlist : aqwzsx   thank you for your help, I really need it!  
  • Maxim
  • Spotify Star
  • 409 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Search
  • 409 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [All Platforms][Other] Device transition ads

I'm wrapping up some work on my PC and decide to listen to one more song, a song that's pretty important to me. A song I never pause once it starts. So it's good that when I finish and it's still playing I can use Spotify's device switching feature t...

  • Newbie
  • I'm wrapping up some work on my PC and decide to listen to one more song, a song that's pretty important to me. A song I never pause once it starts.   So it's good that when I finish and it's ...
  • Elena
  • Moderator
  • 438 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 438 Views
  • 1 replies
  • 0 likes

Solved!! [All Platforms][Other] Account has been hacked and can't resolve

A few weeks ago, I got an email saying my account was accessed from Canada (I live in the US so this was suspicious). I also noticed that songs would randomly play on my desktop and mobile - sometimes in the middle of the night my speakers would just...

  • Visitor
  • A few weeks ago, I got an email saying my account was accessed from Canada (I live in the US so this was suspicious). I also noticed that songs would randomly play on my desktop and mobile - sometime...
  • OneByBoo
  • Roadie
  • 808 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 808 Views
  • 1 replies
  • 0 likes

The "Your Top Podcasts" menu is broken, please fix it.

Podcasts that I listen to for five seconds suddenly show up in the "Your Top Podcasts" menu, and do not go away despite how extensively I listen to other podcasts. I'm sure other users want this changed too, because I have seen others complain about ...

  • Visitor
  • Podcasts that I listen to for five seconds suddenly show up in the "Your Top Podcasts" menu, and do not go away despite how extensively I listen to other podcasts. I'm sure other users want...
  • OneByBoo
  • Roadie
  • 541 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Podcasts
  • 541 Views
  • 1 replies
  • 0 likes

Spotify issues

I'm trying to get attention. I already contacted support. They were useless. They didn't even read the email I sent. Someone got access to my account months ago. I still see their **bleep** music come up I recent releases or whatever it's called. I w...

  • Regular
  • I'm trying to get attention. I already contacted support. They were useless. They didn't even read the email I sent. Someone got access to my account months ago. I still see their **bleep** music com...
  • Jamsmav
  • Regular
  • 1180 Views
  • 5 replies
  • 0 likes
  • All Platforms
    Developer
  • 1180 Views
  • 5 replies
  • 0 likes

Inconsistent UI between all platforms

I think that redesign can be good and helpful for certain things, such as iOS mobile update that completely changed the app, however, there are things such as the shuffle play button still on iPad and it is inconsistent design everywhere between andr...

  • Music Fan
  • I think that redesign can be good and helpful for certain things, such as iOS mobile update that completely changed the app, however, there are things such as the shuffle play button still on iPad an...
  • Luan
  • Spotify Star
  • 775 Views
  • 1 replies
  • 1 likes
  • All Platforms
    Other
  • 775 Views
  • 1 replies
  • 1 likes

Superuser Contribution [All Platforms][Other] Real Security Measures (Personal Usernames)

Creating this post to hopefully get to the right folks. So a while back when you guys implemented the new security measures (changing everyone's usernames to some dumb 40 digit long string of random numbers and letters) My account started acting up, ...

  • Casual Listener
  • ...o use your username if they're worried about someone seeing your public username. Bang now there's no issue's with someone having half of their login. But wait you might say what if someone uses part o...
  • Elena
  • Moderator
  • 1066 Views
  • 3 replies
  • 1 likes
  • All Platforms
    Other
  • 1066 Views
  • 3 replies
  • 1 likes

daily mix, new update

I really think you guys ruined the Daily Mixes. I loved that they used to endlessly load songs even if I knew a lot of them or sometimes there were repeats, still I would always find a ton of new songs/artists that way. Now there's only 50 songs whic...

  • Newbie
  • I really think you guys ruined the Daily Mixes. I loved that they used to endlessly load songs even if I knew a lot of them or sometimes there were repeats, still I would always find a ton of new son...
  • actuallyalexis
  • Casual Listener
  • 668 Views
  • 1 replies
  • 3 likes
  • All Platforms
    Playlists
  • 668 Views
  • 1 replies
  • 3 likes

Superuser Contribution [All Platforms][Subscription] Lyrics

Problems with the lyrics:Some songs don't have lyrics Some songs don't have time-synced lyrics"Behind the lyrics" feature isn't good. I get why it would be, but sometimes I just want to see the lyrics. Maybe you can add a button where you can alterna...

  • Newbie
  • Problems with the lyrics: Some songs don't have lyrics  Some songs don't have time-synced lyrics "Behind the lyrics" feature isn't good. I get why it would be, but sometimes I just want to s...
  • Peter
  • Spotify Legend
  • 609 Views
  • 1 replies
  • 4 likes
  • All Platforms
    Subscription
  • 609 Views
  • 1 replies
  • 4 likes