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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1819 Views
  • 0 replies
  • 8 likes
  • Security
  • 1819 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 448580 Views
  • 970 replies
  • 108 likes
  • Account
  • 448580 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199602 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199602 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108684 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108684 Views
  • 72 replies
  • 11 likes

[Android][Other] Unable to use App when out of Cell Service

Hello, I have a Spotify Premium family account. I recently went on a 1 week camping trip, and downloaded some podcasts/music the night before I left. To my surprise, when I went to open the Spotify App on my phone to play the downloaded content, it b...

  • Visitor
  • Hello,   I have a Spotify Premium family account.  I recently went on a 1 week camping trip, and downloaded some podcasts/music the night before I left.  To my surprise, when I went ...
  • Amayy
  • Spotify Star
  • 529 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 529 Views
  • 1 replies
  • 0 likes

[Android] Why is my account playing music that is not me?

I am trying to log into my account to play music and it is already playing through a different device that is not me. When I try to switch it to my browser, it switches back to whoever is in my account. I have tried changing my password and it still ...

  • Visitor
  • I am trying to log into my account to play music and it is already playing through a different device that is not me. When I try to switch it to my browser, it switches back to whoever is in my accou...
  • STLBatman
  • Gig Goer
  • 358 Views
  • 1 replies
  • 0 likes
  • Android
  • 358 Views
  • 1 replies
  • 0 likes

[Android][Search] Songs not playing, greyed out.

I've noticed that a few songs are in a greyed out state, but I personally haven't touched them, nor have I blocked the artist or song in my library. I would like to listen to these songs, but it just simply doesn't give me the option to. Is there a c...

  • Visitor
  •         I've noticed that a few songs are in a greyed out state, but I personally haven't touched them, nor have I blocked the artist or song in my library. I would like to listen...
  • ambactusrex
  • Roadie
  • 1183 Views
  • 1 replies
  • 0 likes
  • Android
    Search
  • 1183 Views
  • 1 replies
  • 0 likes

[Android][Connect] Country settings updated but Spotify doesn't recognise them

Hello - I moved from the UK to Switzerland 11 months ago and only once previously had a problem with my Spotify location remaining set as UK. Last week I was close to the French border in the mountains so Spotify got confused as to where I lived. It ...

  • Casual Listener
  • Hello - I moved from the UK to Switzerland 11 months ago and only once previously had a problem with my Spotify location remaining set as UK. Last week I was close to the French border in the mountai...
  • Jose_M
  • Spotify Star
  • 843 Views
  • 1 replies
  • 0 likes
  • Android
    Connect
  • 843 Views
  • 1 replies
  • 0 likes

[Android] i can't see the lyrics of songs

i can't see the lyrics of songs even though this is a feature that has been out for a while, my friends and family are able to see it but it doesn't show up for me

  • Casual Listener
  • i can't see the lyrics of songs even though this is a feature that has been out for a while, my friends and family are able to see it but it doesn't show up for me 
  • Luan
  • Spotify Star
  • 415 Views
  • 1 replies
  • 0 likes
  • Android
  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Other] Whats up??

I was happy with Spotify until I upgraded to the premium package. As soon as I did that the site deleted ALL my saved music, over 750 songs from back in the day till now. I was so **bleep** words can't explain. Instead of trying to re-download all th...

  • Visitor
  • I was happy with Spotify until I upgraded to the premium package.  As soon as I did that the site deleted ALL my saved music, over 750 songs from back in the day till now.  I was so **bleep...
  • Alex
  • Spotify Legend
  • 324 Views
  • 2 replies
  • 0 likes
  • Android
    Other
  • 324 Views
  • 2 replies
  • 0 likes

[Android][Other] entering the app with my account

hey guys' i had a spotify premium account (that i bought with a year token 3 months ago) and now the app wont let me in and when they send me a link to recover its written that the link is expired (eve though i enter the link right away)how can i get...

  • Visitor
  • hey guys' i had a spotify premium account (that i bought with a year token 3 months ago) and now the app wont let me in and when they send me a link to recover  its written that the link is expi...
  • Billy-J
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 322 Views
  • 1 replies
  • 0 likes

[Android][Playlists] Recently Played on Home Page

The Recently Played section recently disappeared from the Home Page on the Android mobile app. This is an essential function to my listening. Honestly I don't care where you put it--back on the Home Page, it's old home in the Library, a new home some...

  • Newbie
  • The Recently Played section recently disappeared from the Home Page on the Android mobile app. This is an essential function to my listening.   Honestly I don't care where you put it--back o...
  • Joel-M
  • Composer
  • 342 Views
  • 1 replies
  • 0 likes
  • Android
    Playlists
  • 342 Views
  • 1 replies
  • 0 likes

Solved!! Drag the like button to add song to playlist

Spotify android is great and very easy to use, but when it comes to adding a song to a playlist, it takes quite a lot of time compared to other actions on the app. You first need to press the 3 dots, wait for the options to come down, look for the "a...

  • Casual Listener
  • Spotify android is great and very easy to use, but when it comes to adding a song to a playlist, it takes quite a lot of time compared to other actions on the app. You first need to press the 3 d...
  • Billy-J
  • Spotify Star
  • 1027 Views
  • 3 replies
  • 0 likes
  • Android
  • 1027 Views
  • 3 replies
  • 0 likes

[Android] Android TV app allows random people to login without code in my dorm

I’m using Spotify on my nvidia shield TV and just today this random account keep trolling me by connecting to the app and casting songs. I managed to get the name and profile of the account. If there is a way to get him banned please do so. I don’t k...

  • Casual Listener
  • I’m using Spotify on my nvidia shield TV and just today this random account keep trolling me by connecting to the app and casting songs. I managed to get the name and profile of the account. If there...
  • 550 Views
  • 0 replies
  • 0 likes
  • Android
  • 550 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't play Tangerine Raphsody album by Snorre Kirk and Stephen Riley

Saw this album suggestion on my android app. Cant play any song from this album. Also cant find this album on artists pages.https://open.spotify.com/album/5WOJsxEPQpmDQ3qgnt0lQR?si=FCWaazVbRfyDfdje6yRq8A

  • Composer
  • Saw this album suggestion on my android app. Cant play any song from this album. Also cant find this album on artists pages. https://open.spotify.com/album/5WOJsxEPQpmDQ3qgnt0lQR?si=FCWaazVbRfyDfdje6yRq8A
  • Peter
  • Spotify Legend
  • 2074 Views
  • 3 replies
  • 1 likes
  • Android
  • 2074 Views
  • 3 replies
  • 1 likes

Superuser Contribution Sharing to Instagram Story will open the camera instead of the story editor (2)

Plan Premium Country Turkey Device Xiaomi Mi 9 SE Operating System Android Pie My Question or Issue Sharing on Instagram Stories doesn't work. When I click on the "Instagram Hikayeler" (Instagram Stories) It leads me here and nothing happens.

Screenshot_2019-12-13-01-44-07-698_com.spotify.music.jpg Screenshot_2019-12-13-01-44-14-077_com.instagram.android.jpg
  • Casual Listener
  • Plan Premium Country Turkey Device Xiaomi Mi 9 SE Operating System Android Pie   My Question or Issue Sharing on Instagram Stories doesn't work.   When I c...
  • Peter
  • Spotify Legend
  • 4778 Views
  • 13 replies
  • 10 likes
  • Android
  • 4778 Views
  • 13 replies
  • 10 likes

[Android][Connect] Account Leak

Recently I noticed my Spotify is being played on various devices that I never seen before. Unfortunately, Spotify doesn't have location history nor the two step authentication. That leaves me with mysterious of who are those people using my account. ...

  • Visitor
  • Recently I noticed my Spotify is being played on various devices that I never seen before. Unfortunately, Spotify doesn't have location history nor the two step authentication. That leaves me with my...
  • OneByBoo
  • Roadie
  • 1212 Views
  • 1 replies
  • 2 likes
  • Android
    Connect
  • 1212 Views
  • 1 replies
  • 2 likes

[Android][Your Music] Album Organization in "Liked Songs"

For most of the songs I had in my saved songs, they have been added in the correct order to my new "Liked Songs"; this not the case for full albums I've added. Now in my "Liked Songs", these albums are in some random order, which is very frustrating....

  • Newbie
  • For most of the songs I had in my saved songs, they have been added in the correct order to my new "Liked Songs"; this not the case for full albums I've added. Now in my "Liked Songs", these albums a...
  • Rene01
  • Community Legend
  • 627 Views
  • 1 replies
  • 0 likes
  • Android
    Your Music
  • 627 Views
  • 1 replies
  • 0 likes

Account merged with a strangers, all songs deleted

Being a Spotify user for over 3 years — and using it literally everyday during that time. I'm leaving. This bug occurred today and after a quick search, I've found it to be an on-going issue, affecting many people with no response from the Spotify te...

  • Newbie
  • Being a Spotify user for over 3 years — and using it literally everyday during that time. I'm leaving. This bug occurred today and after a quick search, I've found it to be an on-going issue, af...
  • osornios
  • Spotify Star
  • 543 Views
  • 1 replies
  • 1 likes
  • Android
    iOS
  • 543 Views
  • 1 replies
  • 1 likes

[Android][Subscription] Tablet app won't recognise my premium account

I've recent gone from a free account to premium. The app works fine on my phone, Motorola G4, but my Nvidia Shield tablet app won't recognise the premium account. I've reinstalled the app, cleared the cache but still no good.This is so frustrating fo...

  • Casual Listener
  • I've recent gone from a free account to premium. The app works fine on my phone, Motorola G4, but my Nvidia Shield tablet app won't recognise the premium account. I've reinstalled the app, cleared th...
  • Jose_M
  • Spotify Star
  • 628 Views
  • 5 replies
  • 0 likes
  • Android
    Subscription
  • 628 Views
  • 5 replies
  • 0 likes

What if I delete downloaded song from my playlist?

Hello, just have a quick question.What if I add a song to my playlist on my phone, download it(so I can listen to it offline etc.) and after any time I delete this song from my playlist? Is this song automatically being deleted from my Android device...

  • Newbie
  • ...ong automatically being deleted from my Android device?
  • DJ_PaulMC
  • Casual Listener
  • 824 Views
  • 1 replies
  • 3 likes
  • Android
  • 824 Views
  • 1 replies
  • 3 likes

Solved!!Superuser Contribution Unknown Device Connected to my Account

Two issues:1) I have a device connected to my account that I am unfamiliar with. It has the speaker symbol, so it is not a phone or a computer, I guess. I have gone through the suggested steps already (change password, sign out of all accounts from w...

Screen Shot 2018-02-21 at 2.21.12 PM.png
  • Regular
  • Two issues: 1) I have a device connected to my account that I am unfamiliar with. It has the speaker symbol, so it is not a phone or a computer, I guess. I have gone through the suggested steps alre...
  • wsly_odom
  • Regular
  • 43332 Views
  • 10 replies
  • 1 likes
  • Android
    Desktop
    Mac
    Mobile
    Windows
  • 43332 Views
  • 10 replies
  • 1 likes