Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Android

Labels

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4010 Views
  • 0 replies
  • 9 likes
  • Security
  • 4010 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 461979 Views
  • 974 replies
  • 110 likes
  • Account
  • 461979 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204435 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204435 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112430 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112430 Views
  • 72 replies
  • 12 likes

HAVE SPOTIFY FOR SERBIA

I am in vacation in Serbia and I will be here for a while but its not letting me use Spotify

  • Newbie
  • I am in vacation in Serbia and I will be here for a while but its not letting me use Spotify 
  • Maxim
  • Spotify Star
  • 789 Views
  • 1 replies
  • 1 likes
  • Android
  • 789 Views
  • 1 replies
  • 1 likes

Superuser Contribution Shuffle is not really shuffle

I've noticed that shuffling only starts with one of my first songs and just makes it's way down my playlist. Spotify tells me to filter and sot the playlist but there is no way to do that with the new update, the playlist is permanently sorted by the...

  • Regular
  • ...ew update, the playlist is permanently sorted by the recently added being at the bottom. Spotify please fix this problem. I have an Android.
  • Handplat
  • Regular
  • 930 Views
  • 4 replies
  • 1 likes
  • Android
    shuffle
  • 930 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Spotify pauses randomly and plays tracks i have never listened to

Spotify is acting weird recently. On both my devices (windows and android phone) the program is pausing my songs, after that changes my music/playlist to some (maybe) thai music that I've never listened to. The album is Best of Drill Beats, by drill ...

  • Casual Listener
  • Spotify is acting weird recently. On both my devices (windows and android phone) the program is pausing my songs, after that changes my music/playlist to some (maybe) thai music that I've never l...
  • iagaresko
  • Casual Listener
  • 2129 Views
  • 4 replies
  • 0 likes
  • Android
    Desktop
    Windows
  • 2129 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify Premium dropped to Free Spotify

I started using Spotify Premium (not the free trial) just only last week. Everything was working smoothly until it came back to free Spotify:( help please

  • Newbie
  • I started using Spotify Premium (not the free trial) just only last week. Everything was working smoothly until it came back to free Spotify:( help please
  • Alfredo
  • Roadie
  • 773 Views
  • 1 replies
  • 0 likes
  • Android
    Mobile
  • 773 Views
  • 1 replies
  • 0 likes

All songs deleted from playlist

My nightmare has come to reality...I had a playlist that had 4000+ songs on it which I have been building since 2012. Today I found that all the songs have disappeared...except for 81 of which are un-playable songs. No idea how this could have happen...

  • Visitor
  • My nightmare has come to reality...I had a playlist that had 4000+ songs on it which I have been building since 2012. Today I found that all the songs have disappeared...except for 81 of which are un...
  • TheBrickSlayer
  • Roadie
  • 658 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Web Player
  • 658 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect Automatically starts Spotify on other devices

I use Spotify at work and use the Spotify Windows Desktop app. The problem is that everytime I play a song, it automatically starts the app on my phone and plays music from there AND from my computer. This is not a question of choosing, it plays musi...

  • Newbie
  • I use Spotify at work and use the Spotify Windows Desktop app. The problem is that everytime I play a song, it automatically starts the app on my phone and plays music from there AND from my com...
  • Alfredo
  • Roadie
  • 796 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
  • 796 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quit spotify

Hello I have an account with premium and paying 9,99 every month. I want tp cancel it but in my account it says i have a free account. I tried everything they suggested but still not working. I want to cancel the premium, what do i have to do???

  • Casual Listener
  • Hello   I have an account with premium and paying 9,99 every month. I want tp cancel it but in my account it says i have a free account. I tried everything they suggested but still not working...
  • Vanessabartels
  • Casual Listener
  • 1838 Views
  • 2 replies
  • 0 likes
  • Android
  • 1838 Views
  • 2 replies
  • 0 likes

Account mixed up

When I opened up Spotify (Android) I could see that someone was already listening (on another device), see attached image (I am not Mason). When browsing my playlists it was a mix of my lists and other playlists. I changed my password but this did no...

  • Newbie
  • When I opened up Spotify (Android) I could see that someone was already listening (on another device), see attached image (I am not Mason). When browsing my playlists it was a mix of my lists a...
  • 698 Views
  • 0 replies
  • 0 likes
  • Android
  • 698 Views
  • 0 replies
  • 0 likes

Wrong artist playlist

Wrong artist for Icha for album "Not Think Hard But Deeply", its different artist.this is artist on your list Icha This is the original, and only have 1 album at 2004This is link from CD Baby for original releasehttps://store.cdbaby.com/cd/ichahttps:...

  • Newbie
  • Wrong artist for Icha for album "Not Think Hard But Deeply", its different artist. this is artist on your list Icha   This is the original, and only have 1 album at 2004 This is link fr...
  • Tom
  • Community Legend
  • 554 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • 554 Views
  • 1 replies
  • 0 likes

Superuser Contribution Radio not finding similar songs

I've found a song that I love. But when I ask spotify to make a "radio" based on the song, the songs it gives me are nothing at all like it. Power by WOLF is indie/electronic/jazzy with a slow, powerful tempo, but the songs in the radio are heavy met...

  • Casual Listener
  • I've found a song that I love. But when I ask spotify to make a "radio" based on the song, the songs it gives me are nothing at all like it. Power by WOLF is indie/electronic/jazzy with a slow, ...
  • thatredheadchic
  • Casual Listener
  • 818 Views
  • 2 replies
  • 0 likes
  • Android
    Radio
  • 818 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify sent a Facebook Message While I Was Away

So I woke up and found out there was a spotify message with a playlist I've never seen before sent from my facebook to my cousin's randomly. I was asleep whenever it was sent, and Spotify is not even connected to my facebook account... Is there an ex...

  • Newbie
  • So I woke up and found out there was a spotify message with a playlist I've never seen before sent from my facebook to my cousin's randomly. I was asleep whenever it was sent, and Spotify is not even...
  • FabianS_Bogota
  • Roadie
  • 717 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Mobile
    Web Player
    Windows
  • 717 Views
  • 1 replies
  • 0 likes

Solved!! Cobrança de R$10,00 e não adesão aos 60 dias gratuitos

Fiz minha adesão dos 7 dias grátis no Premium e, antes de terminar o período de teste, efetivei minha inscrição no referido plano. Fiz essa inscrição definitiva clicando no banner que apareceu no aplicativo oferecendo 60 dias grátis mas, ao fim do pr...

  • Casual Listener
  • Fiz minha adesão dos 7 dias grátis no Premium e, antes de terminar o período de teste, efetivei minha inscrição no referido plano. Fiz essa inscrição definitiva clicando no banner que apareceu no apl...
  • Bittencourt
  • Spotify Star
  • 1983 Views
  • 14 replies
  • 0 likes
  • Android
  • 1983 Views
  • 14 replies
  • 0 likes

Solved!! Somebody controls my spotify

Hey! I did not found any similar topic so i started this. First of all a user cannot join to my home network on wifi if its device mac address is missing from the router's mac filter. I'm using WPA2 authentication with a 15 long password that contain...

  • Casual Listener
  • Hey!   I did not found any similar topic so i started this.   First of all a user cannot join to my home network on wifi if its device mac address is missing from the router's mac filte...
  • ravencs
  • Casual Listener
  • 1584 Views
  • 3 replies
  • 0 likes
  • Android
    Desktop
    Windows
  • 1584 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account possibly hacked. Any way to track the devices connected?

I've been using Spotify for quite a long time now. I have a family plan premium membership. the issue is that none of the accounts related to my plan are using my account without my knowledge. It was fine until a strange playlist appeared on my list,...

  • Casual Listener
  • I've been using Spotify for quite a long time now. I have a family plan premium membership. the issue is that none of the accounts related to my plan are using my account without my knowledge. It was...
  • MonicaM_Bogota
  • Roadie
  • 1270 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • 1270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not letting me log in

I have recently upgraded my phone to a Huawei P10 and I have downloaded the spotify app but when I try to log in it says that "spotify is experiencing a problem, try again later" it's been like that for over 24 hours now. Any ideas??

  • Casual Listener
  • I have recently upgraded my phone to a Huawei P10 and I have downloaded the spotify app but when I try to log in it says that "spotify is experiencing a problem, try again later" it's been like that ...
  • Franksy101
  • Casual Listener
  • 1027 Views
  • 2 replies
  • 0 likes
  • Android
    Mobile
  • 1027 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify problems

I have a spotify acct thru my sprint phone. I pay 9.99 a month. Spotify keeps sending me info on payment. I contacted sprint and they said contact Spotify. I paid my bill and my spotify doesn't work. So should I just cancell spotify?

  • Newbie
  • I have a spotify acct thru my sprint phone. I pay 9.99 a month. Spotify keeps sending me info on payment. I contacted sprint and they said contact Spotify. I paid my bill and my spotify doesn't work....
  • MonicaM_Bogota
  • Roadie
  • 504 Views
  • 1 replies
  • 0 likes
  • Android
  • 504 Views
  • 1 replies
  • 0 likes

Computer and SO's phone are synced for spotify.

When my SO listens to music on his phone, it shows up on our family computer as he's listening to it. I was wondering if this means I can still listen to music on our computer or if it will change his music? Or if I see he's listening to a song and I...

  • Newbie
  • When my SO listens to music on his phone, it shows up on our family computer as he's listening to it. I was wondering if this means I can still listen to music on our computer or if it will chan...
  • itu_
  • Community Legend
  • 652 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
  • 652 Views
  • 1 replies
  • 0 likes

Gift card

If i redeem my gift card it says oops try again later can someone help me ?

  • Casual Listener
  • If i redeem my gift card it says oops try again later can someone help me ?
  • Hubo
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • Android
  • 259 Views
  • 1 replies
  • 0 likes

Spotify owes me 11 months premium subscription

Can someone advise me I bought 12 months of spotify premium subscription on 10th December 2016 and Ive just downloaded spotify on my new smartphone after changing my password and there is no record of my 1 years subscription on my account !!!!In fact...

  • Visitor
  • Can someone advise me I bought 12 months of spotify premium subscription on 10th December 2016 and Ive just downloaded spotify on my new smartphone after changing my password and there is no record o...
  • jean3601
  • Community Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • Android
    Mobile
  • 443 Views
  • 1 replies
  • 0 likes