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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396635 Views
  • 944 replies
  • 107 likes
  • Account
  • 396635 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170599 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170599 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98862 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98862 Views
  • 68 replies
  • 10 likes

Error with my account, it is loading information from a different account.

Hello, For some unknown reason and after another account was logged into my desktop application, now both are merged and we are unable to use the application without affect each other. I am unable to change my profile information, it is showing the e...

  • Newbie
  • Hello,    For some unknown reason and after another account was logged into my desktop application, now both are merged and we are unable to use the application without affect each other....
  • RodrigoPalma
  • Roadie
  • 349 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Mobile
  • 349 Views
  • 1 replies
  • 0 likes

I lost my premium subscription when it should last a year

I brought a Spotify 1-year premium subscription from Malaysia. Out of no where I can't sign into my Spotify it said I am being login in from another country. When I manage to login to my account I just lost my premium subscription.

  • Newbie
  • I brought a Spotify 1-year premium subscription from Malaysia. Out of no where I can't sign into my Spotify it said I am being login in from another country. When I manage to login to my ac...
  • RodrigoPalma
  • Roadie
  • 243 Views
  • 1 replies
  • 0 likes
  • Android
  • 243 Views
  • 1 replies
  • 0 likes

Spotify is a scam

I have never had or tried Spotify yet my credit card shows 4 charges from them and I can't find any way to speak to anyone! Please let me know if u guys have any clue how to reach someone from this company

  • Casual Listener
  • I have never had or tried Spotify yet my credit card shows 4 charges from them and I can't find any way to speak to anyone! Please let me know if u guys have any clue how to reach someone from this c...
  • EthanS1
  • Community Legend
  • 359 Views
  • 2 replies
  • 0 likes
  • Android
  • 359 Views
  • 2 replies
  • 0 likes

i need LIVE ASSISTANCE

this is ridiculous!!! I pay a monthly subscription and think speaking to an actual person should be an option. I can't find solutions to my issue the day after i post!!!!!!! My phone was stolen and since then I've purchased a new one. I log onto Spot...

  • Visitor
  • this is ridiculous!!! I pay a monthly subscription and think speaking to an actual person should be an option.  I can't find solutions to my issue the day after i post!!!!!!!   My phone w...
  • KatesHere
  • Community Legend
  • 441 Views
  • 2 replies
  • 0 likes
  • Android
  • 441 Views
  • 2 replies
  • 0 likes

MY SPOTIFY PREMIUM WENT TO SPOTIFY FREE EVEN THOUGH I PAYED FOR THIS MONTH

Hello,Not to long ago I decided to unsubscribe to spotify premium because I could not afford it any more. I had payed for the month of october which is my last month, but for some reason my spotify premium switched to spotify free before my subscript...

  • Newbie
  • Hello, Not to long ago I decided to unsubscribe to spotify premium because I could not afford it any more. I had payed for the month of october which is my last month, but for some reason my spotify...
  • Algee
  • Roadie
  • 670 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Mobile
    Windows Phone
  • 670 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Subscription] Student Discount

Hi Spotify, I've been using Spotify Premium for over a year now and Kudos!! Being a student in Germany, I should be getting a discount of 50% but unfortunately am not getting any, despite having several conflicts through my PayPal account. Kindly loo...

  • Casual Listener
  • Hi Spotify,  I've been using Spotify Premium for over a year now and Kudos!! Being a student in Germany, I should be getting a discount of 50% but unfortunately am not getting any, despite havi...
  • Alejandro_C
  • Spotify Legend
  • 463 Views
  • 4 replies
  • 0 likes
  • Android
    Subscription
  • 463 Views
  • 4 replies
  • 0 likes

[Android][Other] Living in the same country

I am trying to add my daughter in my family plan. We are living at the same place. But she can't because it says the we are in different place.I was paying with PayPal so I changed to my credit card. Instead of it can't change my post code. Where 's ...

  • Newbie
  • I am trying to add my daughter in my family plan. We are living at the same place. But she can't because it says the we are in different place. I was paying with PayPal so I changed to my credit car...
  • osornios
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ooo spotfiy ready to get sued!!

Just looked online to find spirit location or even a phone number so I can get this problem fixed. Won't believe what o found out printed all over Google. First people just love working at spotfiy cause they get to lay back and chill all day. Get pay...

  • Regular
  • Just looked online to find spirit location or even a phone number so I can get this problem fixed. Won't believe what o found out printed all over Google. First people just love working at spotfiy ca...
  • Jim
  • Spotify Legend
  • 530 Views
  • 6 replies
  • 0 likes
  • Android
  • 530 Views
  • 6 replies
  • 0 likes

Solved!! Conta

ola, preciso de uma ajuda.pois tenho um outro perfil no spotify, mais nao sei o login nem a senha, e estou pagando da mesma forma. nao consigo resgatar o perfil como posso fazer pra ter o perfil novamente??? Ezequiel Reis

  • Newbie
  • ola, preciso de uma ajuda. pois tenho um outro perfil no spotify, mais nao sei o login nem a senha, e estou pagando da mesma forma. nao consigo resgatar o perfil como posso fazer pra ter o perfil no...
  • ligiacallegaris
  • Newbie
  • 457 Views
  • 2 replies
  • 1 likes
  • Android
  • 457 Views
  • 2 replies
  • 1 likes

Superuser Contribution [Android][Subscription] ¿Por qué sucede esto?

Hola, buenas noches, me llegó un correo que menciona que mi suscripción está a punto de expirar,en realidad no entiendo cómo es posible que suceda si realicé el pago cuando aún estaba la promoción de pagar $99.00 y te regalan tres meses ¿a caso no se...

  • Newbie
  • Hola, buenas noches, me llegó un correo que menciona que mi suscripción está a punto de expirar,en realidad no entiendo cómo es posible que suceda si realicé el pago cuando aún estaba la promoción de...
  • MaryC1
  • Spotify Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • Android
    Subscription
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! Discover Playlist not updating

Device: Windows 10 Desktop, HTC Desire 610 OS: Win10Pro, Android 4.2 Spotify Version: 1.0.25.127.g58007b4c Description: Weekly Discover playlist has not updated itself since 7/3/16.

  • Casual Listener
  •   Device: Windows 10 Desktop, HTC Desire 610   OS: Win10Pro, Android 4.2   Spotify Version: 1.0.25.127.g58007b4c   Description: Weekly Discover playlist has not updated i...
  • rnairn
  • Casual Listener
  • 688 Views
  • 5 replies
  • 0 likes
  • Android
    Desktop
  • 688 Views
  • 5 replies
  • 0 likes

Discover Weekly Playlist in French

Device:(a) Moto X, (b) iPhone 5s, (c) Windows Operating System Version:(a) Android 5.1, (b) iOS 9.2.1, (c) Windows 7 Pro Spotify Version:(a) 4.5.0.820, (b) 4.8.0.1085, (c) 1.0.20.101.ge6957e14 Description:My Discover Weekly playlist shows up in Frenc...

Découvertes de la semaine.png
  • Casual Listener
  • Device: (a) Moto X, (b) iPhone 5s, (c) Windows   Operating System Version: (a) Android 5.1, (b) iOS 9.2.1, (c) Windows 7 Pro   Spotify Version: (a) 4.5.0.820, (b) 4.8.0.1085, (c) 1.0...
  • ffrreeeekk
  • Casual Listener
  • 832 Views
  • 4 replies
  • 3 likes
  • Android
    Desktop
    iOS
  • 832 Views
  • 4 replies
  • 3 likes

[Android][Subscription] Other Payment Options

I had an app that lets me pay through my service provider (either through billing or prepaid credits). I'd like to avail Spotify Premium but I don't want to use my credit card. Hope Spotify adds other payment options.

  • Casual Listener
  • I had an app that lets me pay through my service provider (either through billing or prepaid credits). I'd like to avail Spotify Premium but I don't want to use my credit card. Hope Spotify adds othe...
  • Merik
  • Community Legend
  • 484 Views
  • 5 replies
  • 1 likes
  • Android
    Subscription
  • 484 Views
  • 5 replies
  • 1 likes

Playlist disappeared but not showing up in deleted playlists

I noticed a few weeks ago that one of my main playlists disappeared from all my devices and cant be found anywhere.It doesn't show up when I look on spotifys playlist recovery webpage either. How can i get hold of this playlist again? has it disappea...

  • Newbie
  • I noticed a few weeks ago that one of my main playlists disappeared from all my devices and cant be found anywhere. It doesn't show up when I look on spotifys playlist recovery webpage either. ...
  • Bittencourt
  • Spotify Star
  • 1358 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Web Player
    Windows
  • 1358 Views
  • 1 replies
  • 0 likes

Solved!! i can't save any more music

Hi, y have 3 weeks now trying to save new music to "my music" but it just doesn't work... From Android, PC or Mac with wi-fi, 4g or anything, the music just doesn't get save in my account... can you help me somehow

  • Casual Listener
  • Hi, y have 3 weeks now trying to save new music to "my music" but it just doesn't work... From Android, PC or Mac with wi-fi, 4g or anything, the music just doesn't get save in my account... c...
  • jean3601
  • Community Legend
  • 602 Views
  • 2 replies
  • 0 likes
  • Android
    Mac
    Windows
  • 602 Views
  • 2 replies
  • 0 likes

premium randomly stopped working

Turned off online playing for a night and when I returned to the app when I woke up it said I was using free and would have to resubscribe to premium. This is the second time this has happened to me. I signed in and out and still says I need to re su...

  • Casual Listener
  • Turned off online playing for a night and when I returned to the app when I woke up it said I was using free and would have to resubscribe to premium. This is the second time this has happened to me....
  • kjjenks123
  • Casual Listener
  • 689 Views
  • 4 replies
  • 0 likes
  • Android
  • 689 Views
  • 4 replies
  • 0 likes

Unable to access Premium on Android App

Hey guys,I signed up for a 30 day premium trial on my account. I cancelled the sub part because I wanted to try it before I actually subscribe. According to my account screen I'm active on Premium til 05/03. When I try to use the Android app though, ...

  • Newbie
  • ...remium til 05/03. When I try to use the Android app though, it says I need to be a Premium member to access Premium Content. Does anyone know how to fix this error? The account screen shows I'm Premium t...
  • Taylor
  • Community Legend
  • 719 Views
  • 1 replies
  • 0 likes
  • Android
    Premium
    Subscription
  • 719 Views
  • 1 replies
  • 0 likes