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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Topics with Label: family account

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Alberto27
  • Newbie
  • 282637 Views
  • 830 replies
  • 88 likes
  • Account
  • 282637 Views
  • 830 replies
  • 88 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134217 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134217 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76195 Views
  • 63 replies
  • 9 likes
  • Account
    Login
    Premium
  • 76195 Views
  • 63 replies
  • 9 likes

Superuser Contribution Family Account is broken

I've had a family account for a couple of years now. Late last week, I started hearing ads and so did my kids. When I try and fix it... even try to "upgrade" my account, I just get a "spinning daisy of death". I've tried credit cards and paypaly and ...

  • Newbie
  • I've had a family account for a couple of years now. Late last week, I started hearing ads and so did my kids.    When I try and fix it... even try to "upgrade" my account, I just get a "...
  • Julian
  • Moderator
  • 415 Views
  • 1 replies
  • 0 likes
  • broken
    family account
  • 415 Views
  • 1 replies
  • 0 likes

Overcharged and cannot downgrade

My £9.99 per month premium subscription expired recently. I tried to re-subscribe today and when I did so I was instead charged £14.99 and put on a "family" subscription plan.Now I have no way to go back to normal £9.99 per month premium and cannot g...

  • Newbie
  • My £9.99 per month premium subscription expired recently. I tried to re-subscribe today and when I did so I was instead charged £14.99 and put on a "family" subscription plan. Now I have no way to g...
  • Daniel
  • Community Legend
  • 495 Views
  • 2 replies
  • 0 likes
  • family account
    premium account
    Premium not working
    Premium payment
    Subscriptions
  • 495 Views
  • 2 replies
  • 0 likes

Solved!! family plan

hi there - how do I get my husband's playlists and music onto my account if we are part of the family plan?

  • Newbie
  • hi there - how do I get my husband's playlists and music onto my account if we are part of the family plan?
  • MattSuda
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • family account
  • 362 Views
  • 1 replies
  • 0 likes