Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Family Plan

Labels

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 153782 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 153782 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10491 Views
  • 3 replies
  • 9 likes
  • Security
  • 10491 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505114 Views
  • 985 replies
  • 112 likes
  • Account
  • 505114 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124211 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124211 Views
  • 74 replies
  • 12 likes

Spotify won't let me change country

I used to live in Singapore but I'm currently in Australia for study, Spotify changed my country to Australia and now it won't let me change back to Singapore. The dropdown menu only has 'Australia' in it. My family is getting Spotify Premium for fam...

  • Newbie
  • I used to live in Singapore but I'm currently in Australia for study, Spotify changed my country to Australia and now it won't let me change back to Singapore. The dropdown menu only has 'Australia' ...
  • 663 Views
  • 0 replies
  • 0 likes
  • Family Plan
    iOS
    Spotify Premium
  • 663 Views
  • 0 replies
  • 0 likes

Family Plan Admin

If I am the admin on my family plan account, why do I not have access to at least look at the member's music?

  • Newbie
  • If I am the admin on my family plan account, why do I not have access to at least look at the member's music?
  • osornios
  • Spotify Star
  • 1030 Views
  • 1 replies
  • 0 likes
  • Admin
    Family Plan
  • 1030 Views
  • 1 replies
  • 0 likes