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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1451 Views
  • 0 replies
  • 7 likes
  • Security
  • 1451 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445025 Views
  • 970 replies
  • 108 likes
  • Account
  • 445025 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198664 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198664 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108041 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108041 Views
  • 70 replies
  • 11 likes

Superuser Contribution Adding unwanted suggestions to “now playing“

Spotify Keeps adding suggested tracks to my “now playing” playlists, songs from my own compiled playlist that is. A moderator says this is a feature of the free version. However I have a premium account and this still takes place. So if you can help,...

  • Casual Listener
  • Spotify Keeps adding suggested tracks to my “now playing” playlists, songs from my own compiled playlist that is. A moderator says this is a feature of the free version. However I have a premium acco...
  • OscarDC
  • Moderator
  • 1571 Views
  • 10 replies
  • 1 likes
  • iOS
    Playlists
  • 1571 Views
  • 10 replies
  • 1 likes

[iOS] Be able to change email address to one linked to google account

My spotify account is not linked to my google account but I want it to. I tried changing the email affiliated with my spotify account but I still could not sign in with google. I want it to where I can change my spotify account to be connected with m...

  • Visitor
  • My spotify account is not linked to my google account but I want it to. I tried changing the email affiliated with my spotify account but I still could not sign in with google. I want it to where I c...
  • Luan
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • iOS
  • 377 Views
  • 1 replies
  • 0 likes

[iOS][Search] Hey Spotify in Norway

Can you make hey Spotify accessible in Norway? That would be fantastic 

  • Newbie
  • Can you make hey Spotify accessible in Norway? That would be fantastic 
  • Letmedrum
  • Gig Goer
  • 268 Views
  • 1 replies
  • 0 likes
  • iOS
    Search
  • 268 Views
  • 1 replies
  • 0 likes

[iOS][Other] Change account of deceased

My significant other passed away and we used his account is there a way that I can put it under my name and email? I want to keep his music and account. However, I am a medical student and would qualify for the student premium and he would not.

  • Visitor
  • My significant other passed away and we used his account is there a way that I can put it under my name and email? I want to keep his music and account. However, I am a medical student and would qual...
  • Billy-J
  • Spotify Star
  • 454 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 454 Views
  • 1 replies
  • 0 likes

[iOS][Connect] downloading on another device

I can't remember my password, can't find 'reset password and so can't download Spotify to another device.Also, why does Spotify always connect to Firefox rather than Safari and tell me my card is about to expire (in 2018) when it has current card det...

  • Visitor
  • I can't remember my password, can't find 'reset password and so can't download Spotify to another device. Also, why does Spotify always connect to Firefox rather than Safari and tell me my card is a...
  • Bella_K
  • Composer
  • 449 Views
  • 1 replies
  • 0 likes
  • Connect
    iOS
  • 449 Views
  • 1 replies
  • 0 likes

previously collaborative playlist is no longer showing as a public playlist

So one thing I am in charge of at my job this summer is their playlists. I had made a few playlists collaborative thinking that it would be easier to share them with my own account so that I don't need to go between accounts every time I wanted to ed...

  • Newbie
  • ...eed to go between accounts every time I wanted to edit them. I quickly decided against it because I wanted the playlist to stay public even if I was working on them, and I knew that couldn't happen w...
  • Keanu_C
  • Community Legend
  • 1029 Views
  • 1 replies
  • 0 likes
  • iOS
    Playlists
  • 1029 Views
  • 1 replies
  • 0 likes

[iOS][Playlists] Private Session Affecting Daily Mixes

I listen to spotify all the time, especially when I'm studying where I listen to lo-fi beats or classical music. I ALWAYS put my spotify onto private session before I listen to thess playlists, but somehow they are still influencing my discover weekl...

  • Visitor
  • I listen to spotify all the time, especially when I'm studying where I listen to lo-fi beats or classical music. I ALWAYS put my spotify onto private session before I listen to thess playlists, but s...
  • s2v_-4ybvqil
  • Newbie
  • 2238 Views
  • 2 replies
  • 1 likes
  • iOS
    Playlists
  • 2238 Views
  • 2 replies
  • 1 likes

Superuser Contribution iOS Filtering Liked Songs Doesn't Update Queue

When I filter Liked Songs on my iPhone by an artist the queue does not update to then only show songs by that artist. The list in Liked Songs does – though it doesn't stay for another feature of keeping the filter on was also removed a long time ago ...

  • Roadie
  • ...ot! I would love it if you could bring it and keeping Liked Songs and Playlists filtered back on iOS, too!
  • aarlihn
  • Roadie
  • 1188 Views
  • 4 replies
  • 1 likes
  • iOS
    Playlists
  • 1188 Views
  • 4 replies
  • 1 likes

[iOS][Playlists] Shuffling playlists you didn’t make on mobile.

When I shuffle a playlist that I made on spotify the songs always play at random and rarely repeat. However when I try to shuffle a playlist that I didn’t make the songs play in the same order. I’ve seen other articles say to toggle the shuffle next ...

  • Newbie
  • When I shuffle a playlist that I made on spotify the songs always play at random and rarely repeat. However when I try to shuffle a playlist that I didn’t make the songs play in the same order. I’ve ...
  • OneByBoo
  • Roadie
  • 784 Views
  • 1 replies
  • 0 likes
  • iOS
    Playlists
  • 784 Views
  • 1 replies
  • 0 likes

Account merged with a strangers, all songs deleted

Being a Spotify user for over 3 years — and using it literally everyday during that time. I'm leaving. This bug occurred today and after a quick search, I've found it to be an on-going issue, affecting many people with no response from the Spotify te...

  • Newbie
  • Being a Spotify user for over 3 years — and using it literally everyday during that time. I'm leaving. This bug occurred today and after a quick search, I've found it to be an on-going issue, af...
  • osornios
  • Spotify Star
  • 543 Views
  • 1 replies
  • 1 likes
  • Android
    iOS
  • 543 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify in India. My life coming to a standstill. Help.

I'm an Indian citizen. Did my University from the UK where I was introduced to Spotify on iOS. Gave it a shot and loved it to bits. My University course was only 1 year and I used Spotify Premium everyday. It became part of my life and I couldnt live...

  • Casual Listener
  • I'm an Indian citizen. Did my University from the UK where I was introduced to Spotify on iOS. Gave it a shot and loved it to bits. My University course was only 1 year and I used Spotify Premium e...
  • Katerina
  • Spotify Legend
  • 1640 Views
  • 4 replies
  • 7 likes
  • iOS
  • 1640 Views
  • 4 replies
  • 7 likes

Superuser Contribution Spotify is being used somewhere else

I use spotify on my laptop and phone but they are in sync and my music starts and stops playing because apparently my acount is being used somnewhere else.

  • Newbie
  • I use spotify on my laptop and phone but they are in sync and my music starts and stops playing because apparently my acount is being used somnewhere else.
  • MonicaM_Bogota
  • Roadie
  • 599 Views
  • 1 replies
  • 0 likes
  • iOS
    Mac
    Mobile
  • 599 Views
  • 1 replies
  • 0 likes

Discover not refreshing with new selections

I have been looking at the same album selections in Discover for three weeks. I listen an average of an hour and a half a day, so it should refresh with new titles.

  • Casual Listener
  • I have been looking at the same album selections in Discover for three weeks. I listen an average of an hour and a half a day, so it should refresh with new titles.
  • MG57
  • Casual Listener
  • 607 Views
  • 2 replies
  • 0 likes
  • iOS
  • 607 Views
  • 2 replies
  • 0 likes

Solved!! Ghost device

Using Spotify premium on my iPhone 8 sometimes it stops playing what I want, it says “you are listening on U Pulse Lite” and starts playing some Italian music I don’t know. I don’t know how to make it stop. It is very annoying

  • Newbie
  • Using Spotify premium on my iPhone 8 sometimes it stops playing what I want, it says “you are listening on U Pulse Lite” and starts playing some Italian music I don’t know. I don’t know how to make i...
  • Hubo
  • Community Legend
  • 1308 Views
  • 1 replies
  • 0 likes
  • iOS
  • 1308 Views
  • 1 replies
  • 0 likes

Discover Tab not updating as much as it used to.

I use Spotify every single day for many hours of the day, and I pay for premium. It states that the more I use spotify, the more recommendations I recieve. Though, my Top Recommendations For You list hasn't updated itself for about one to two weeks, ...

  • Newbie
  • I use Spotify every single day for many hours of the day, and I pay for premium. It states that the more I use spotify, the more recommendations I recieve. Though, my Top Recommendations For You list...
  • sophiabernard
  • Casual Listener
  • 515 Views
  • 1 replies
  • 0 likes
  • Desktop
    iOS
    Mobile
    Windows
  • 515 Views
  • 1 replies
  • 0 likes

Superuser Contribution All Songs Are Greyed Out on My Phone

Hi, I use spotify on my iPhone and all the songs are greyed out within all my account however, if I were to open Spotify on my desktop everything is fine. Im pretty sure this has nothing to do with licensing, not having the music available in my coun...

  • Newbie
  • Hi, I use spotify on my iPhone and all the songs are greyed out within all my account however, if I were to open Spotify on my desktop everything is fine. Im pretty sure this has nothing to do with l...
  • William_13
  • Gig Goer
  • 494 Views
  • 1 replies
  • 0 likes
  • iOS
  • 494 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify random behaviours in all my devices

Suddenly Spotify started acting completely weird.I tested the Desktop Mac application, Web player in Chrome, and the iOS application, seeing exactly the same random things in all platforms:When I signed in, I had a new playlist added with a random na...

  • Newbie
  • Suddenly Spotify started acting completely weird. I tested the Desktop Mac application, Web player in Chrome, and the iOS application, seeing exactly the same random things in all platforms: W...
  • Alfredo
  • Roadie
  • 975 Views
  • 1 replies
  • 2 likes
  • Desktop
    iOS
    Mac
    Mobile
    Web Player
  • 975 Views
  • 1 replies
  • 2 likes

Superuser Contribution account is being used somewhere else

keep getting message that spotify has been paused because account is being used somewhere else. Ive logged out everywhere changed password and still getting same message. I only use it on my iPhone 6 and bluetooth to my hifi. This has happened many t...

  • Newbie
  • keep getting message that spotify has been paused because account is being used somewhere else. Ive logged out everywhere changed password and still getting same message. I only use it on my iPhone 6...
  • Alfredo
  • Roadie
  • 502 Views
  • 1 replies
  • 0 likes
  • iOS
  • 502 Views
  • 1 replies
  • 0 likes

maximal number of downloads reached?

i just got the message that i reached the maximal number of downloads?? i have premium and i pay for that subscription every month, just to get that notification. i have 12 more gbs on my phone - what is this?

  • Regular
  • i just got the message that i reached the maximal number of downloads?? i have premium and i pay for that subscription every month, just to get that notification. i have 12 more gbs on my phone - wha...
  • Skt1
  • Newbie
  • 913 Views
  • 2 replies
  • 0 likes
  • iOS
  • 913 Views
  • 2 replies
  • 0 likes

Premium features not working

Two issues:1. I'm not able to perform unlimited skips (think I can skip about 8 times & then have to wait awhile).2. I can't add songs to queue - when I try the attached message comes up (even when I'm not attached to any devices & just listening thr...

  • Newbie
  • Two issues: 1. I'm not able to perform unlimited skips (think I can skip about 8 times & then have to wait awhile). 2. I can't add songs to queue - when I try the attached message comes up (eve...
  • imattolo
  • Community Legend
  • 540 Views
  • 1 replies
  • 0 likes
  • iOS
    Mobile
  • 540 Views
  • 1 replies
  • 0 likes