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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 398689 Views
  • 949 replies
  • 107 likes
  • Account
  • 398689 Views
  • 949 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171600 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171600 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99122 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99122 Views
  • 68 replies
  • 10 likes

Superuser Contribution Spotify not playing complete tracks and adding unwanted music to library

I have been having the same problem with Spotify on both my MacBook an iPhone - when listening to music tracks will randomly stol and it will start playing music by someone called Mahmood Khan (who I have never heard of and is terrible) I have also h...

  • Casual Listener
  • I have been having the same problem with Spotify on both my MacBook an iPhone - when listening to music tracks will randomly stol and it will start playing music by someone called Mahmood Khan (who I...
  • Alfredo
  • Roadie
  • 1052 Views
  • 2 replies
  • 0 likes
  • iOS
    Mac
  • 1052 Views
  • 2 replies
  • 0 likes

Superuser Contribution Keeps Pausing and says my account is being used somewhere else

Recently, my player has been stopping and I get a message that says "Spotify has been paused because your account is being used somewhere else" I've read through some of the posts on here and have tried the following with no success:- Changed my pass...

  • Visitor
  • Recently, my player has been stopping and I get a message that says "Spotify has been paused because your account is being used somewhere else" I've read through some of the posts on here and have tr...
  • user-removed
  • Not applicable
  • 544 Views
  • 2 replies
  • 0 likes
  • Desktop
    iOS
    Mac
  • 544 Views
  • 2 replies
  • 0 likes

Unwanted Web Player

Hello, I've never had a problem with Spotify until I got premium (I listen on my iPhone). I purchased Premium to listen in college, and then while i was listening to music, it started to randmomly cut out, and start playing random music, when I unloc...

  • Casual Listener
  • Hello, I've never had a problem with Spotify until I got premium (I listen on my iPhone). I purchased Premium to listen in college, and then while i was listening to music, it started to randmomly cu...
  • Leonardo
  • Roadie
  • 1230 Views
  • 3 replies
  • 0 likes
  • iOS
    Mobile
  • 1230 Views
  • 3 replies
  • 0 likes

Superuser Contribution Skipping to random songs/playlists, maybe on different device

I'm on Premium, listening almost exclusively on mobile. I'm having an issue where Spotify will skip to a random playlist mid-song. I will be listening to a playlist or an album, when suddenly the music will cut out, the volume will be set to max, and...

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  • Newbie
  • I'm on Premium, listening almost exclusively on mobile. I'm having an issue where Spotify will skip to a random playlist mid-song. I will be listening to a playlist or an album, when suddenly the mus...
  • Aimee_T
  • Roadie
  • 8739 Views
  • 1 replies
  • 0 likes
  • iOS
  • 8739 Views
  • 1 replies
  • 0 likes

Account

Somebody is using my Spotify account. I logged out and nobody was connecting to it after that but today it keeps going to somebody else Bluetooth. It's saying Billy's phone and Xbox one. I don't know what to do

  • Newbie
  • Somebody is using my Spotify account. I logged out and nobody was connecting to it after that but today it keeps going to somebody else Bluetooth. It's saying Billy's phone and Xbox one. I don't know...
  • 227 Views
  • 0 replies
  • 0 likes
  • iOS
  • 227 Views
  • 0 replies
  • 0 likes

Spotify won't let me change country

I used to live in Singapore but I'm currently in Australia for study, Spotify changed my country to Australia and now it won't let me change back to Singapore. The dropdown menu only has 'Australia' in it. My family is getting Spotify Premium for fam...

  • Newbie
  • I used to live in Singapore but I'm currently in Australia for study, Spotify changed my country to Australia and now it won't let me change back to Singapore. The dropdown menu only has 'Australia' ...
  • 579 Views
  • 0 replies
  • 0 likes
  • Family Plan
    iOS
    Spotify Premium
  • 579 Views
  • 0 replies
  • 0 likes

Wrong artist playlist

Wrong artist for Icha for album "Not Think Hard But Deeply", its different artist.this is artist on your list Icha This is the original, and only have 1 album at 2004This is link from CD Baby for original releasehttps://store.cdbaby.com/cd/ichahttps:...

  • Newbie
  • Wrong artist for Icha for album "Not Think Hard But Deeply", its different artist. this is artist on your list Icha   This is the original, and only have 1 album at 2004 This is link fr...
  • Tom
  • Community Legend
  • 512 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • 512 Views
  • 1 replies
  • 0 likes

Getting my own playlist on my artist page

It seems that with so many playlists on spotify I dont think they're indexed unless they have a big following? Either way I'm trying to add some playlists I've created to my Artist page. Just to show engagement as well as some of my personal influenc...

  • Newbie
  • It seems that with so many playlists on spotify I dont think they're indexed unless they have a big following? Either way I'm trying to add some playlists I've created to my Artist page. Just to show...
  • Eljaayy
  • Newbie
  • 609 Views
  • 1 replies
  • 0 likes
  • iOS
    Mac
  • 609 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't login to Spotify

I would try and login and it keeps popping up that my login has failed and that I can only use Spotify abroad for 14 days.

  • Newbie
  • I would try and login and it keeps popping up that my login has failed and that I can only use Spotify abroad for 14 days.
  • AndyJoel
  • Spotify Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • iOS
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account possibly hacked. Any way to track the devices connected?

I've been using Spotify for quite a long time now. I have a family plan premium membership. the issue is that none of the accounts related to my plan are using my account without my knowledge. It was fine until a strange playlist appeared on my list,...

  • Casual Listener
  • I've been using Spotify for quite a long time now. I have a family plan premium membership. the issue is that none of the accounts related to my plan are using my account without my knowledge. It was...
  • MonicaM_Bogota
  • Roadie
  • 1192 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • 1192 Views
  • 1 replies
  • 0 likes

Error logging in

Hi I tried to log in to Spotify using Facebook but it moves over to the Facebook app and said "you've already authorised Spotify" and when it goes back to Spotify app it's still at the log in page , I tried several times even deleting Spotify from Fa...

  • Newbie
  • Hi I tried to log in to Spotify using Facebook but it moves over to the Facebook app and said "you've already authorised Spotify" and when it goes back to Spotify app it's still at the log in page , ...
  • 279 Views
  • 0 replies
  • 0 likes
  • iOS
  • 279 Views
  • 0 replies
  • 0 likes

Collection Full !!

Hi everyone ! I have a "big" problem, I was in love with Spotify until something happened, my collection is.... Full. Yes, I reached 1000 albums.Yes, I listen all of them and No, I don't want delete my albums to add some more albums.So... How can I d...

  • Newbie
  • Hi everyone ! I have a "big" problem, I was in love with Spotify until something happened, my collection is.... Full. Yes, I reached 1000 albums. Yes, I listen all of them and No, I don't want delet...
  • 593 Views
  • 0 replies
  • 0 likes
  • iOS
    Web Player
    Windows
  • 593 Views
  • 0 replies
  • 0 likes

Followers/Playlists disappearing

My followers, playlists and people I'm following have disappeared from my Account page yet when I go into playlists and such, I see them. Why is the info not appearing at the top of my account. Oddly enough, when I checked this morning, all the info ...

  • Casual Listener
  • My followers, playlists and people I'm following have disappeared from my Account page yet when I go into playlists and such, I see them. Why is the info not appearing at the top of my account. Oddly...
  • osornios
  • Spotify Star
  • 665 Views
  • 1 replies
  • 0 likes
  • iOS
    Mobile
  • 665 Views
  • 1 replies
  • 0 likes

[iOS][Subscription] You guys don't want people to upgrade to Premium

I was ready to upgrade mi free version to Premium... and there is NO WAY in the Spotify App to do this. I searched in the in the profile section... nothing... I searched in the Settings section... nothing. I even clicked the Download option and a nic...

  • Newbie
  • I was ready to upgrade mi free version to Premium... and there is NO WAY in the Spotify App to do this. I searched in the in the profile section... nothing... I searched in the Settings section... no...
  • Maxim
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • iOS
    Subscription
  • 274 Views
  • 1 replies
  • 0 likes

Who is listening on my account?

I have the Family Premium acct with 4 users. Each of course has their own profile. The last couple of months I am getting pop up messages saying that "Spotify has been paused because my account is being used somewhere else". I am only signed in on on...

  • Newbie
  • I have the Family Premium acct with 4 users. Each of course has their own profile. The last couple of months I am getting pop up messages saying that "Spotify has been paused because my account is be...
  • Hubo
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • iOS
  • 286 Views
  • 1 replies
  • 0 likes

[iOS][Other] Annual payment

I wish to pay the bill once time in a year. Could you help me about this?

  • Newbie
  • I wish to pay the bill once time in a year. Could you help me about this?
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 250 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Premium

Hello,I received a free 2 year Spotify Premium membership as part of a Rogers deal. It has been just over 1 year and now my Premium access is gone. I log in using my Facebook account. Can anyone help me with this issue?

  • Casual Listener
  • Hello, I received a free 2 year Spotify Premium membership as part of a Rogers deal. It has been just over 1 year and now my Premium access is gone. I log in using my Facebook account. Can anyone he...
  • Zacho1120
  • Newbie
  • 842 Views
  • 3 replies
  • 0 likes
  • iOS
  • 842 Views
  • 3 replies
  • 0 likes

Superuser Contribution Still getting charged for Spotify free

I am getting charged for an account i dont have on premium anymore how do i contact Spotify? I got in touch (somehow) with Spotify 5 or 6 months ago and the payments didnt stop????Need answer asap if possible.Thanks heaps0 Likes

  • Casual Listener
  • I am getting charged for an account i dont have on premium anymore how do i contact Spotify? I got in touch (somehow) with Spotify 5 or 6 months ago and the payments didnt stop???? Need answer ...
  • MonicaM_Bogota
  • Roadie
  • 305 Views
  • 1 replies
  • 0 likes
  • iOS
  • 305 Views
  • 1 replies
  • 0 likes

[iOS] Trying to upgrade

Have you noticed a decrease in premium subscriptions?No matter where on the app I try to start my 7 day free trial and sign up for premium it doesn't do anything. When I attempt to download and click the button it disappears and nothing happens.When ...

  • Newbie
  • Have you noticed a decrease in premium subscriptions? No matter where on the app I try to start my 7 day free trial and sign up for premium it doesn't do anything. When I attempt to download and cli...
  • crematedman
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • iOS
  • 182 Views
  • 1 replies
  • 0 likes