Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: issue

Labels

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Patverderrie
  • Visitor
  • 255960 Views
  • 782 replies
  • 81 likes
  • Account
  • 255960 Views
  • 782 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1126578 Views
  • 118 replies
  • 106 likes
  • Account
  • 1126578 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 69814 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 69814 Views
  • 63 replies
  • 8 likes

I believe my account has been hacked

I feel like I'm losing my mind. At first I thought someone I knew was just using my account, or I left it signed in somewhere, but I'm nearly positive I'm being attacked. Every minute (approximately every 70 seconds, I've timed it repeatedly now) a s...

  • Newbie
  • I feel like I'm losing my mind. At first I thought someone I knew was just using my account, or I left it signed in somewhere, but I'm nearly positive I'm being attacked.   Every min...
  • Leonardo
  • Roadie
  • 1622 Views
  • 3 replies
  • 0 likes
  • Account
    issue
  • 1622 Views
  • 3 replies
  • 0 likes

Downloads

I've downloaded my music probably 8 times over now. It seems that Everytime I close the app or go an hour without using it it delete the music I've saved. Yes, I have premium. And yes, I have enough room to download everything. Yes I've re-installed ...

  • Newbie
  • I've downloaded my music probably 8 times over now. It seems that Everytime I close the app or go an hour without using it it delete the music I've saved. Yes, I have premium. And yes, I have enough ...
  • crematedman
  • Community Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • Download
    issue
    loading time
    log out
  • 383 Views
  • 1 replies
  • 0 likes

Resubscribe to premium with Spotify/Facebook password loop

Hi - can you please correct this issue as I have used an alternative browser and updated payment details in my account settings. Appears to be codeing issue with the communication for authenticating payment via Facebook password - Very frustrating - ...

  • Newbie
  • Hi - can you please correct this issue as I have used an alternative browser and updated payment details in my account settings. Appears to be codeing issue with the communication for a...
  • Peter__
  • Community Legend
  • 1540 Views
  • 5 replies
  • 3 likes
  • issue
    loop
    Premium
    Subscribe
  • 1540 Views
  • 5 replies
  • 3 likes

Missing playlists and starred songs. Please help.

I got on my spotify today and my playlists and starred songs were all missing. I have no clue why this happened, it was working fine last night and I haven't changed anything. Please help?!

  • Casual Listener
  • I got on my spotify today and my playlists and starred songs were all missing. I have no clue why this happened, it was working fine last night and I haven't changed anything. Please help?!
  • Peter__
  • Community Legend
  • 740 Views
  • 1 replies
  • 0 likes
  • issue
    Playlists
    Starred
  • 740 Views
  • 1 replies
  • 0 likes