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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 395742 Views
  • 943 replies
  • 107 likes
  • Account
  • 395742 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170273 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170273 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98753 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98753 Views
  • 68 replies
  • 10 likes

Options A, B or C, which should I choose to stop the system from blocking my account?

My Question or Issue----------------------I am a premium user. Just because I accidentally opened VPN for other websites but forgot to close Spotify (website page), only one time, and since then, my account gets put on the "blacklist." The system loc...

  • Newbie
  • My Question or Issue ---------------------- I am a premium user. Just because I accidentally opened VPN for other websites but forgot to close Spotify (website page), only one time, and since then,...
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 134 Views
  • 1 replies
  • 0 likes

DUO - won't accept email addres

PlanPremium to DUOCountryDenmarkDevice(Samsung Galaxy)Operating SystemAndroid and Chrome My Question or IssueI have swiched fra Premium to DUO for my son. I've sent the invite via messenger, but when he tries to log on it says that the email can't be...

  • Visitor
  • Plan Premium to DUO Country Denmark Device (Samsung Galaxy) Operating System Android and Chrome   My Question or Issue I have swiched fra Premium to DUO for my son. I've sent the ...
  • Maxim
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 63 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution my username permanently changed

my current username is k***********************qbut it was i******m, now i have to remember my randomized username and password. i want it to change to i******m back.

  • Casual Listener
  • my current username is k***********************q but it was i******m, now i have to remember my randomized username and password. i want it to change to i******m back.
  • Maxim
  • Spotify Star
  • 245 Views
  • 5 replies
  • 0 likes
  • Login
  • 245 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cannot edit login method

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueMy Current login is using Facebook, however I want to remove this so have tried to change my login method to email/password. I can fill in the email, but after filling in the ...

  • Newbie
  • Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue My Current login is using Facebook, however I want to remove this so have tried to change my login...
  • Eni
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot log into my account. None of the suggestions worked.

I set up an account yesterday. But I cannot log in. I thought it might be the password. I tried to reset it, but I don't get a link. When I try to log in with Google it tells me that my email is not registered with a Spotify account. But when I try t...

  • Casual Listener
  • I set up an account yesterday. But I cannot log in. I thought it might be the password. I tried to reset it, but I don't get a link. When I try to log in with Google it tells me that my email is not ...
  • pv281
  • Visitor
  • 351 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 351 Views
  • 3 replies
  • 0 likes

Solved!! 2-step verification?

Hi, just had my entire post be deleted thanks to my phone so I'm making this short and sweet. For the past 24 hours, my account has been logged into 3 times, all from completely different countries. My account with THOUSANDS of songs liked I feel is ...

  • Visitor
  • Hi, just had my entire post be deleted thanks to my phone so I'm making this short and sweet.  For the past 24 hours, my account has been logged into 3 times, all from completely different coun...
  • LuckyDog69
  • Newbie
  • 21699 Views
  • 14 replies
  • 10 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 21699 Views
  • 14 replies
  • 10 likes

Cannot recover password for other user

PlanFamilyCountryNetherlandsDeviceOneplus Nord 3Operating SystemWindows 11 My Question or IssueI have a family plan and I can login on my primary account, but not with another account. For our Sonos system I made a user called 'Sonos'. Now I want to ...

  • Music Fan
  • Plan Family Country Netherlands Device Oneplus Nord 3 Operating System Windows 11   My Question or Issue I have a family plan and I can login on my primary account, but not with a...
  • Luan
  • Spotify Star
  • 307 Views
  • 14 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 307 Views
  • 14 replies
  • 0 likes

Family member account issues

PlanPremiumCountryUSA DeviceiPhone X, Windows PCOperating SystemiOS 16 and Windows 10 My Question or IssueI'm posting this here on behalf of a family member that is on my account. They are experiencing account and password issues. They went to log on...

  • Regular
  • ...ee attached). However when they go to login to the desktop client with the new password they still receive the INCORRECT USERNAME OR PASSWORD error message. They have tried twice and receive the s...
  • Maxim
  • Spotify Star
  • 151 Views
  • 6 replies
  • 0 likes
  • Login
  • 151 Views
  • 6 replies
  • 0 likes

Superuser Contribution I am trying to update my email with username.

I am trying to update my email with username. But unfortunately I changed my email and recreated the account and encountered a problem. and now I can't log in to my account with my email. Please help me with this problem. My email:

  • Casual Listener
  • I am trying to update my email with username. But unfortunately I changed my email and recreated the account and encountered a problem. and now I can't log in to my account with my email. Please help...
  • docaohieu2808
  • Casual Listener
  • 83 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 83 Views
  • 2 replies
  • 0 likes

lost my spotify for artist access on my laptop

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I lost my access to Spotify for Artists on my laptop. I believe it is because on my Facebook...

  • Visitor
  • ...et it back on my laptop. I can't find my login details on my cellphone to try on my laptop.  
  • Maxim
  • Spotify Star
  • 128 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 128 Views
  • 4 replies
  • 0 likes

Unable to login using phone number, says check your number despite the number being correct

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • phone_login_not_work
  • Casual Listener
  • 376 Views
  • 2 replies
  • 0 likes
  • Login
  • 376 Views
  • 2 replies
  • 0 likes

Anyway to find info on who accessed my account

My account was accessed by someone, they deleted all my liked songs, playlists, and podcasts, and replaced them with others. The songs and playlists that they picked where done so cause their names and content, being things like threats, insults or j...

  • Visitor
  • ...ny way to get more information about who did this? I have requested my data from spotify, hoping to see if i can find any suspicious logins or something. I also talked to spotify support about the i...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 148 Views
  • 1 replies
  • 0 likes

Family member removed

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFamily member was removed and was not able to answer the verify email because they've been away ...

  • Visitor
  • Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Family member w...
  • Maxim
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 70 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reverting back to a password on Spotify that I've used before

So I recently had to change my password because the app on my phone wasn't signing in for some reason (Android, Samsung Galaxy S9+). This was after the newest update, and no matter which password I typed in it gave me an error. This didn't make any s...

Spotify Technical Support.png
  • Casual Listener
  • So I recently had to change my password because the app on my phone wasn't signing in for some reason (Android, Samsung Galaxy S9+). This was after the newest update, and no matter which password I t...
  • user-removed
  • Not applicable
  • 7653 Views
  • 13 replies
  • 11 likes
  • Account
    Login
    Premium
  • 7653 Views
  • 13 replies
  • 11 likes

Solved!!Superuser Contribution Family member cannot login

PlanFamily PremiumCountryUkDevice iPhoneOperating System(iOS 10 Signed up for family premium. Son had free trial account beforehand. Sent invite via whatapp. Tried to login with email address and password for Spotify on his own iPhone. Says username ...

  • Visitor
  • Plan Family Premium Country Uk Device iPhone Operating System (iOS 10   Signed up for family premium. Son had free trial account beforehand. Sent invite via whatapp. Tried to login w...
  • MihailY
  • Moderator
  • 4096 Views
  • 3 replies
  • 0 likes
  • Login
  • 4096 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't Claim Artist Profile (Still Waiting, 3-4 weeks!)

I've had my song on Spotify for weeks now, and STILL I can't claim my profile. No peep from anyone at Spotify. Regular tech help will not answer any questions and essentially your just S.O.L. if you want help with this platform at all. Anyone else ex...

  • Casual Listener
  • I've had my song on Spotify for weeks now, and STILL I can't claim my profile.  No peep from anyone at Spotify.  Regular tech help will not answer any questions and essentially your just S....
  • DarrenMichael
  • Casual Listener
  • 33126 Views
  • 9 replies
  • 3 likes
  • Account
    Login
  • 33126 Views
  • 9 replies
  • 3 likes

Solved!!Superuser Contribution forgot password, no email access

PlanFamily PremiumCountryUKDeviceiphone XROperating SystemIOS10My Question or Issue I'm trying to help my son, who is part of my family subscription get Spotify on his new phone. He has forgotten his password and does not have access to the email add...

  • Newbie
  • Plan Family Premium Country UK Device iphone XR Operating System IOS10 My Question or Issue   I'm trying to help my son, who is part of my family subscription get Spotify on his new ph...
  • Vasil
  • Moderator
  • 105682 Views
  • 4 replies
  • 0 likes
  • Login
    Premium
  • 105682 Views
  • 4 replies
  • 0 likes

Moved countries and need to update my account and payment- but how?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 531 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 531 Views
  • 3 replies
  • 0 likes

Superuser Contribution password must be reset every log in

PlanPremiumCountryUSDeviceiPhone and Windows My Question or Issuehttps://community.spotify.com/t5/Accounts/Password-Not-Saving-or-Keeps-Changing/m-p/1587375#M259209 here is a discussion that had a similar issue but it's closed.every time i restart my...

  • Regular
  • ...he correct username and password and it says the password is wrong. i am certain it is the correct login info, but the only way for me to get into my account is to reset my password every time. i've h...
  • myplaylistFR
  • Visitor
  • 1398 Views
  • 8 replies
  • 0 likes
  • Login
  • 1398 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Can't login "You're offline, Check your connection and try again"

Plan Free Country Belgium Device Samsung A71Samsung Galaxy Tab S6 Wifi Operating System Android 10 My Question or Issue I cannot log in to my Spotify account on either of my devices. I have tried 3 different Wifi networks, Ethernet through USB-C, 4G ...

  • Casual Listener
  •   Plan Free Country Belgium Device Samsung A71 Samsung Galaxy Tab S6 Wifi Operating System Android 10   My Question or Issue I cannot log in to my Spotify account on ...
  • Maria
  • Moderator
  • 19418 Views
  • 13 replies
  • 1 likes
  • Account
    Login
  • 19418 Views
  • 13 replies
  • 1 likes