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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Patverderrie
  • Visitor
  • 255960 Views
  • 782 replies
  • 81 likes
  • Account
  • 255960 Views
  • 782 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1126578 Views
  • 118 replies
  • 106 likes
  • Account
  • 1126578 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 69814 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 69814 Views
  • 63 replies
  • 8 likes

Spotify friends not showing up

Spoiler (Highlight to read) PlanPremiumCountrySingaporeDeviceThinkpad laptopOperating SystemWindows 10 My Question or IssueHi there,I used to be able to view friends' Spotify activities but for some reason I am now only seeing this. Wondering if ther...

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  • Casual Listener
  •   Plan Premium Country Singapore Device Thinkpad laptop Operating System Windows 10   My Question or Issue Hi there, I used to be able to view friends' Spotify activities but fo...
  • Maxim
  • Spotify Star
  • 96 Views
  • 3 replies
  • 0 likes
  • Other
  • 96 Views
  • 3 replies
  • 0 likes

Paying via O2 AND with a repeated card payment for 16 months 😭

Premium Account. UK. I've somehow only just realised that I've had a repeating monthly card payment running for 16 months whilst also paying for my premium account via my O2 mobile contract. Leads me to believe I may have two accounts running.. But I...

  • Visitor
  • Premium Account. UK.    I've somehow only just realised that I've had a repeating monthly card payment running for 16 months whilst also paying for my premium account via my O2 mobile con...
  • 14 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
  • 14 Views
  • 0 replies
  • 0 likes

Duo Premium not working offline abroad

PlanDuo premiumCountryCarribbeanDeviceMotorola Moto g50Operating SystemAndroid My Question or IssueI'm in the UK and I pay for Spotify Duo Premium for me and my father who normally lives here too. He's currently on a once in a lifetime cruise around ...

  • Casual Listener
  • ...n offline mode or not. When he tries to load the app he says it won't do anything other than say he needs to go online now to confirm he's a premium user. But he can't go online because he's in the m...
  • Maxim
  • Spotify Star
  • 64 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
  • 64 Views
  • 3 replies
  • 0 likes

Can no longer stream spotify from pc to ios? "premium required"

For some reason im not able to sync/play music from spotify on pc to mobile, mobile to pc works fine. is says i require "spotify premium" to use ios as well as ios being on a different network supposedly.PlanFree (never used premium)Country Device(Ip...

  • Visitor
  • For some reason im not able to sync/play music from spotify on pc to mobile, mobile to pc works fine. is says i require "spotify premium" to use ios as well as ios being on a different network suppos...
  • Billy-J
  • Spotify Star
  • 33 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 33 Views
  • 1 replies
  • 0 likes

Solved!! Why is Spotify forcing me to buy premium?

One of my top heard albums, suddenly became a premium feature. All the songs are greyed out and if I search it, it says "You have discovered a premium feature". It gives an option "Find how to listen to this song" and then redirects you to the premiu...

  • Casual Listener
  • One of my top heard albums, suddenly became a premium feature. All the songs are greyed out and if I search it, it says "You have discovered a premium feature". It gives an option "Find how to listen...
  • Freddyfred76
  • Visitor
  • 2554 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 2554 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Playlist anonymity

Hi Can we have a share anonymously option for playlists please.I have playlists I want to share on discord but my Spotify account has my IRL name on it meaning it shows when I share a playlist. Given that Spotify is attached to my FB account this mak...

  • Casual Listener
  • Hi   Can we have a share anonymously option for playlists please. I have playlists I want to share on discord but my Spotify account has my IRL name on it meaning it shows when I share a pl...
  • H3addie
  • Casual Listener
  • 81 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 81 Views
  • 2 replies
  • 0 likes

Solved!! Kann ich aus einem FamilyAbo austreten?

Plan: PremiumFamilyCountry: Germany Hi, ist es möglich aus einem Premium FamilyAbo auszutreten, sich ein eigenes Premium Abo zu kaufen und Benutzername, Playlists und Follower mitzunehmen?Ist der Wechsel möglich, dass man von außen also keinen Unters...

  • Visitor
  • Plan: PremiumFamily Country: Germany     Hi, ist es möglich aus einem Premium FamilyAbo auszutreten, sich ein eigenes Premium Abo zu kaufen und Benutzername, Playlists und Fol...
  • adrian_oechsner
  • Roadie
  • 72 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 72 Views
  • 1 replies
  • 0 likes

Does Spotify count if I stream a song on repeat...for week?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 44 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 44 Views
  • 1 replies
  • 0 likes

Superuser Contribution Should I downsample my audio or let Spotify do it for me?

Hi, Even though most distributors accept 48kHz sample rate / 24 bit audio or higher, Spotify converts all audio to 44.1kHz sample rate / 16 bit audio (please correct me if this is untrue). I was then wondering if it's best to export your audio in 44....

  • Casual Listener
  • Hi,   Even though most distributors accept 48kHz sample rate / 24 bit audio or higher, Spotify converts all audio to 44.1kHz sample rate / 16 bit audio (please correct me if this is untrue). ...
  • DJDark
  • Visitor
  • 25130 Views
  • 4 replies
  • 1 likes
  • Other
    Premium
  • 25130 Views
  • 4 replies
  • 1 likes

Account suspended because of malicious user actions, no answer from support

Hello, I'm posting here today because my Spotify account was suspended almost a month ago. I have contacted Spotify Support almost every day since the suspension but they are not giving me any answer.So my last resort is now to post here, in the hope...

  • Music Fan
  • Hello, I'm posting here today because my Spotify account was suspended almost a month ago. I have contacted Spotify Support almost every day since the suspension but they are not giving me any answer...
  • Greta_Arellanoeee
  • Regular
  • 1595 Views
  • 18 replies
  • 5 likes
  • Account
    Other
  • 1595 Views
  • 18 replies
  • 5 likes

Solved!!Superuser Contribution Repeat and shuffle button and previous song button missing

PlanFreeCountryIndiaDeviceVivo V2065Operating SystemAndroid 12 My Question or Issue The repeat button is missing and the shuffle button too and sometimes the lyrics too and I can't go to the previous song when I am playing a album or a playlist It is...

  • Casual Listener
  • Plan Free Country India Device Vivo V2065 Operating System Android 12   My Question or Issue   The repeat button is missing and the shuffle button too and sometimes the lyrics to...
  • Not applicable
  • 945 Views
  • 17 replies
  • 0 likes
  • Account
    Other
  • 945 Views
  • 17 replies
  • 0 likes

Solved!!Superuser Contribution Alexa connect issue due to geographical restrictions.

PlanFamily CountryRomaniaDeviceAndroid I Try to connect Alexa with the Spotify account and I get the " You are not eligible to enable this skill due to geographical restriction" I have friends with free pr premium Spotify account in the same city asm...

  • Casual Listener
  • Plan Family  Country Romania Device Android     I Try to connect Alexa with the Spotify account and I get the " You are not eligible to enable this skill due to geogr...
  • Citrón
  • Newbie
  • 121837 Views
  • 26 replies
  • 0 likes
  • Other
  • 121837 Views
  • 26 replies
  • 0 likes

I don’t remember my email and password, how can I reset all?

PlanPremiumCountrySpainDeviceiPhone 14 pro Max My Question or IssueI have a premium plan and I don’t remember my email and the password and I would like to change for upgrade my plan to duo, there is any email or phone number to support contact? Than...

  • Newbie
  • Plan Premium Country Spain Device iPhone 14 pro Max   My Question or Issue I have a premium plan and I don’t remember my email and the password and I would like to change for upgrade my ...
  • Jose_M
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 69 Views
  • 1 replies
  • 0 likes

Setting Live Events location to Charleston, SC permanently crashes Live Events page

Plan: PremiumCountry: USA DeviceiPhone 12 ProOperating SystemiOS 16.2 My Question or IssueOn the iOS Spotify app, if you set the location for live events to Charleston, SC from some previous city, the page does not update to display Live events in Ch...

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  • Music Fan
  • ...ity to other cities (Tested Charlotte, Columbia, Savannah, San Francisco) updates properly and does not cause this error.   If the last selection you made in the cities is Charleston, SC and you c...
  • Jose_M
  • Spotify Star
  • 253 Views
  • 11 replies
  • 0 likes
  • Account
    Other
    Security
  • 253 Views
  • 11 replies
  • 0 likes

Solved!! "This song is not available. If you have the file on your computer you can import it" HELP?

So, I had a new computer at work and re-downloaded Spotify - I have a premium account that I pay for in full every month and have a ton of music in my own song library. However, since I re-downloaded it yesterday I am now getting this message every t...

  • Newbie
  • So, I had a new computer at work and re-downloaded Spotify - I have a premium account that I pay for in full every month and have a ton of music in my own song library.  However, since I re-dow...
  • Skrady
  • Casual Listener
  • 9642 Views
  • 24 replies
  • 4 likes
  • Account
    Other
    Premium
  • 9642 Views
  • 24 replies
  • 4 likes

Change country on Premium

I have a Premium and trying to change my country to Poland.Device: MacBook Pro 2020. MacOS Monterey v. 12.3.1. Long story short. I moved to Poland and I received polish bank card. But I cannot pay with it for Premium because country and card mismatch...

  • Newbie
  • ...oland I see Pick your premium Page and message " Sorry, you are not eligible for that plan. Here are some other ways to get Premium." Is it a bug, or there is no Premium in Poland?   
  • kaworu_bloodpaw
  • Roadie
  • 82 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 82 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I block music from a specific country?

Hello everyone, I am a daily user of Spotify - almost since it came out - but I have one single question for the Spotify support team. How do I block music from a specific country? I'm danish and the music I'm nearly being forced to listen to through...

  • Casual Listener
  • ...ountry? I simply can't listen to this cheap **bleep** mixed into the Danish playlists. Or is it possible to not get Danish playlists and only get from other countries.   // Morten.
  • Yordan
  • Moderator
  • 1338 Views
  • 6 replies
  • 4 likes
  • Account
    Other
    Premium
  • 1338 Views
  • 6 replies
  • 4 likes

Solved!! How can i change the location on which Spotify bases the recommended Concerts?

I have a premium account and I noticed in the last email with recommended concerts for me, that they were all based on a city I lived in from 2018 to 2020. I would like to change this to my current location but the help pages like https://support.spo...

  • Newbie
  • I have a premium account and I noticed in the last email with recommended concerts for me, that they were all based on a city I lived in from 2018 to 2020. I would like to change this to my current l...
  • cgb223
  • Music Fan
  • 2155 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 2155 Views
  • 3 replies
  • 0 likes

account closed - but still searchable

i got an email confirmatiom that my account is closes and can no longer be accessible. however, i tried to search it again and still showed. I want it deleted or erased asap.

  • Casual Listener
  • i got an email confirmatiom that my account is closes and can no longer be accessible. however, i tried to search it again and still showed. I want it deleted or erased asap.
  • Jose_M
  • Spotify Star
  • 95 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 95 Views
  • 3 replies
  • 0 likes

Superuser Contribution Transfer from Google play music/youtube music to Spotify not possible? ( thumbs up playlist)

PlanFree/PremiumCountryUKDevicemultipleOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've been a long term user of google play music, and am now being forced over to youtube music ( which im not a fan of) so looking at a...

  • Regular
  • Plan Free/Premium Country UK Device multiple Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've been a long term user of google play music, and a...
  • Mwiseley
  • Casual Listener
  • 28847 Views
  • 13 replies
  • 1 likes
  • Account
    Other
    Subscription
  • 28847 Views
  • 13 replies
  • 1 likes