Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 3074 Views
  • 0 replies
  • 8 likes
  • Security
  • 3074 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 456291 Views
  • 973 replies
  • 110 likes
  • Account
  • 456291 Views
  • 973 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202302 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202302 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110568 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110568 Views
  • 72 replies
  • 12 likes

Discrepancy between S4A Dashboard Stats and Public Monthly Listeners

Plan: PremiumCountry: USA My Question or IssueI’ve noticed a major discrepancy between the data on my Spotify for Artists dashboard and what's displayed on my public artist profile. My Spotify for Artists dashboard reports 896 monthly listeners, whil...

  • Newbie
  • Plan: Premium Country: USA   My Question or Issue I’ve noticed a major discrepancy between the data on my Spotify for Artists dashboard and what's displayed on my public artist profile....
  • fgvillegas
  • Newbie
  • 77 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 77 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Alexa connect issue due to geographical restrictions.

PlanFamily CountryRomaniaDeviceAndroid I Try to connect Alexa with the Spotify account and I get the " You are not eligible to enable this skill due to geographical restriction" I have friends with free pr premium Spotify account in the same city asm...

  • Casual Listener
  • Plan Family  Country Romania Device Android     I Try to connect Alexa with the Spotify account and I get the " You are not eligible to enable this skill due to geogr...
  • Alina1288
  • Casual Listener
  • 179070 Views
  • 38 replies
  • 1 likes
  • Other
  • 179070 Views
  • 38 replies
  • 1 likes

Spotify Podcast not working

I was trying to upload some songs through the Spotify Podcast (tiktok audios ect) And the podcast website is telling me "Unable to load details" when I made podcasts and I cant edit them to actually share the audios and I have four Podcasts, only one...

  • Casual Listener
  • ...ctually share the audios and I have four Podcasts, only one works and the other three I actually cant get too at all to delete or edit, anything to it  
  • EnAlkimia
  • Casual Listener
  • 1172 Views
  • 7 replies
  • 0 likes
  • Account
    Other
  • 1172 Views
  • 7 replies
  • 0 likes

Superuser Contribution How do I turn off this ridiculous DJ voice?

I listen to a wide range of music, but it's often classical... and I don't really appreciate this AI guy telling me we're going to "hit it up" with some Chopin or some Mozart. It was funny for about 5 minutes, but now it's just annoying. I don't like...

  • Casual Listener
  • I listen to a wide range of music, but it's often classical... and I don't really appreciate this AI guy telling me we're going to "hit it up" with some Chopin or some Mozart. It was funny for about ...
  • TheDystopianDevil
  • Visitor
  • 32031 Views
  • 40 replies
  • 113 likes
  • Other
  • 32031 Views
  • 40 replies
  • 113 likes

change username

my username has always been a nonsensical string of numbers and letters, I've been wanting to change it for years but I don't know how to do it, so I'm calling the Help wizard to the rescue. my actual username is : " " ... lol

  • Visitor
  • my username has always been a nonsensical string of numbers and letters, I've been wanting to change it for years but I don't know how to do it, so I'm calling the Help wizard to the rescue. my act...
  • 31r2dm2jl7tr7c6typt2
  • Visitor
  • 320 Views
  • 2 replies
  • 0 likes
  • Other
  • 320 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cant Login using phone number

Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...

  • Visitor
  • Hello!   I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for tha...
  • Lulaparula
  • Visitor
  • 158486 Views
  • 127 replies
  • 7 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 158486 Views
  • 127 replies
  • 7 likes

False Reports on Profile Picture Takedown Notification

Someone or a bot keeps reporting my profile pictures (all within guidelines) 9 times total since March and 4 times in the last 24 hours. It's really irritating and there seems to be no way for me to appeal or counter these reports. They just go throu...

  • Newbie
  • Someone or a bot keeps reporting my profile pictures (all within guidelines) 9 times total since March and 4 times in the last 24 hours. It's really irritating and there seems to be no way for me to ...
  • ijustcant
  • Casual Listener
  • 551 Views
  • 6 replies
  • 3 likes
  • Account
    Other
    Security
  • 551 Views
  • 6 replies
  • 3 likes

Superuser Contribution Audiobook says time used up when it is not

PlanPremium familyCountryCanada Device Samsung Galaxy s20 feOperating System My Question or IssueI am trying to listen to audiobooks but it says i havw used the 15 hours which i have not and when i search the time i have used it says the same ( 0 hou...

  • Newbie
  • ...   I dont see any answers to this or any way to contact spotify for help which is annoying. Honestly im not sure i like this new feature and would rather continue using Audible ot other a...
  • AlejaR
  • Moderator
  • 611 Views
  • 8 replies
  • 0 likes
  • Other
    Subscription
  • 611 Views
  • 8 replies
  • 0 likes

Adult verification in Korea is not working

PlanFreeCountryKoreaDevice(MacBook Pro 2023)Operating System(Sonoma 14.3) My Question or Issue The adult verification process via cell phone verification number in Korea does not seem to work properly. To listen to Korean 19+ songs, I need to verify ...

  • Newbie
  • Plan Free Country Korea Device (MacBook Pro 2023) Operating System (Sonoma 14.3)   My Question or Issue   The adult verification process via cell phone verification number in Kor...
  • Maxim
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 94 Views
  • 1 replies
  • 0 likes

Spotify for artists

PlanFreeCountryNigeria DeviceiPhone 7Operating SystemiOS 15 My Question or IssueMy iPhone is not compatible with spotify for artist so I’d like to have spotify for artists on my phone

  • Visitor
  • Plan Free Country Nigeria  Device iPhone 7 Operating System iOS 15   My Question or Issue My iPhone is not compatible with spotify for artist so I’d like to have spotify for artis...
  • Maxim
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • Other
  • 83 Views
  • 1 replies
  • 0 likes

My account and payment records are gone

PlanPremiumCountrySouth KoreaDeviceiPhone Se2, HP laptopOperating SystemiOS 16.1.1, Windows 11 My Question or IssueI used to listen to music well with premium pricing plan, but I was logged out of the Spotify app yesterdayI couldn't remember what I s...

  • Newbie
  • Plan Premium Country South Korea Device iPhone Se2, HP laptop Operating System iOS 16.1.1, Windows 11   My Question or Issue I used to listen to music well with premium pricing plan, b...
  • Maxim
  • Spotify Star
  • 121 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Other
    Premium
  • 121 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Spotify is adding tracks to my playlist?

PlanPremiumCountryPortugalDevice(iPhone 11, iMac, iPad)Operating System(lastest OS in all devices) My Question or IssueFor three days now, Spotify keeps adding a bunch of tracks to my own playlist, this is very annoying and I'm kind of deleting stuff...

  • Music Fan
  • Plan Premium Country Portugal Device (iPhone 11, iMac, iPad) Operating System (lastest OS in all devices)   My Question or Issue For three days now, Spotify keeps adding a bunch of tra...
  • heartavimar
  • Casual Listener
  • 5494 Views
  • 19 replies
  • 0 likes
  • Account
    Other
    Premium
  • 5494 Views
  • 19 replies
  • 0 likes

To change my email and my username

My Question or IssueGood day Spotify Help Team,I am writing here about my issues for my email and my username that has been going on for years. I have been using the same account ever since i was 13/14 years old ( now i am 21) and i created an email ...

  • Visitor
  • My Question or Issue Good day Spotify Help Team, I am writing here about my issues for my email and my username that has been going on for years. I have been using the same account ever since i was...
  • Maxim
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 87 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How can i change the location on which Spotify bases the recommended Concerts?

I have a premium account and I noticed in the last email with recommended concerts for me, that they were all based on a city I lived in from 2018 to 2020. I would like to change this to my current location but the help pages like https://support.spo...

  • Newbie
  • I have a premium account and I noticed in the last email with recommended concerts for me, that they were all based on a city I lived in from 2018 to 2020. I would like to change this to my current l...
  • Matt_M
  • Spotify Legend
  • 22406 Views
  • 12 replies
  • 5 likes
  • Account
    Other
    Subscription
  • 22406 Views
  • 12 replies
  • 5 likes

Spotify took my money but I don't get Premium

I payed my brother's account, and everything was good. But when I tried to pay mine, Spotify said that I was already taked that promotion (I was not), but it took my money! I was paying for both (but individually) the promotion of Spotify Premium for...

  • Regular
  • I payed my brother's account, and everything was good. But when I tried to pay mine, Spotify said that I was already taked that promotion (I was not), but it took my money!   I was paying for ...
  • RAMSEYXXX
  • Casual Listener
  • 1574 Views
  • 17 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 1574 Views
  • 17 replies
  • 0 likes

Superuser Contribution Spotify Duo account manager change / audiobooks assigned to the wrong account

My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank account. With the rollout of audiobooks included with pre...

  • Casual Listener
  • ...bsp; Because of this structure, my wife's access to audiobooks goes to waste and I cannot access the books I'd otherwise be listening to. Is there something I am missing or am I just completely out of l...
  • Carvinmartin
  • Casual Listener
  • 5631 Views
  • 20 replies
  • 10 likes
  • Other
    Premium
    Subscription
  • 5631 Views
  • 20 replies
  • 10 likes

Superuser Contribution Following count not updating on profile

PlanFree & PremiumCountryALLDeviceALLOperating SystemALL My Question or IssueThe following count on profile is not updating when following a new artist, but it does update when following a 'normal' account. Example:My current following count is '5', ...

  • Casual Listener
  • Plan Free & Premium Country ALL Device ALL Operating System ALL   My Question or Issue The following count on profile is not updating when following a new artist, but it does updat...
  • Melaina
  • Newbie
  • 3974 Views
  • 16 replies
  • 3 likes
  • Account
    Other
  • 3974 Views
  • 16 replies
  • 3 likes

Solved!! Will Spotify Duo Premium Work After Moving to Another Country?

Hi, I’m currently in the US and sharing a Spotify Duo plan with my friend. I’ll soon be relocating to a different country for work, and I’m wondering if my Spotify Premium will continue to work after the move. Do I need to update any account or plan ...

  • Casual Listener
  • Hi, I’m currently in the US and sharing a Spotify Duo plan with my friend. I’ll soon be relocating to a different country for work, and I’m wondering if my Spotify Premium will continue to work after...
  • Maxim
  • Spotify Star
  • 146 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 146 Views
  • 3 replies
  • 0 likes

Superuser Contribution Test

How can I speak to someone? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • How can I speak to someone?  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) &n...
  • Yordan
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • Other
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution There are unknown people on my Family Account

Hi,For the couple of weeks I have been seeing other people which I have not added to my Family account. I remove them as a main user and change my password and log out from all devices but eventually it happens again and again after 2-3 days later. c...

  • Newbie
  • Hi, For the couple of weeks I have been seeing other people which I have not added to my Family account.    I remove them as a main user and change my password and log out from all d...
  • SusanNorman
  • Newbie
  • 4136 Views
  • 10 replies
  • 3 likes
  • Account
    Other
    Premium
    Security
    Subscription
  • 4136 Views
  • 10 replies
  • 3 likes