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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4017 Views
  • 0 replies
  • 9 likes
  • Security
  • 4017 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 462032 Views
  • 974 replies
  • 110 likes
  • Account
  • 462032 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204458 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204458 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112443 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112443 Views
  • 72 replies
  • 12 likes

Solved!! Klarna: No Bills recieved

Hello Community, I choose Klarna as my Payment method. The Problem is that I'm not recieving any e-mails from Klarna, when I want to have access to my Bills.As a result, my Spotify Account was canceled and now I can't order a new one because I've got...

  • Newbie
  • Hello Community,   I choose Klarna as my Payment method. The Problem is that I'm not recieving any e-mails from Klarna, when I want to have access to my Bills. As a result, my Spotify A...
  • AuthorLily1
  • Newbie
  • 1327 Views
  • 2 replies
  • 1 likes
  • Payment
  • 1327 Views
  • 2 replies
  • 1 likes

Solved!! Change payment date

Hi Everyone, I do not know if you have had any inconvenience with your payment date however it is happening to me. I really would like to change my payment date because it is causing me delays on my payment to Spotify and that really bothers me. Do y...

  • Newbie
  • Hi Everyone,    I do not know if you have had any inconvenience with your payment date however it is happening to me.  I really would like to change my payment date because it i...
  • Billy-J
  • Spotify Star
  • 1257 Views
  • 1 replies
  • 0 likes
  • Payment
  • 1257 Views
  • 1 replies
  • 0 likes

Technical Point of purchase Support?

I am unable to purchase premium. I have tried for 2-3 days to contact someone at Spotify about it through 1) email 2) twitter 3) this board. I have called Chase and they have assured me that the fault is with Spotify's system and that transactions ar...

  • Casual Listener
  • ...potify payment didn’t go through on the usual renewal date. This can happen for a few reasons: - Your payment card may have expired. - There may not have been sufficient funds when the payment w...
  • paleale123
  • Newbie
  • 818 Views
  • 4 replies
  • 0 likes
  • Payment
  • 818 Views
  • 4 replies
  • 0 likes

Superuser Contribution Discount Family Subscriptions!

Hola, buen diaTengo una duda acerca del plan familiar de spotify ¿Puedo pagar con tarjeta de debito?Solo me da la opcion de pagar con tarjeta de credito y no se si aplica. Gracias por el apoyo.

  • Newbie
  • Hola, buen dia Tengo una duda acerca del plan familiar de spotify ¿Puedo pagar con tarjeta de debito? Solo me da la opcion de pagar con tarjeta de credito y no se si aplica.   Gracias por el...
  • Alejandar
  • Spotify
  • 500 Views
  • 1 replies
  • 0 likes
  • Help
    Payment
  • 500 Views
  • 1 replies
  • 0 likes

payment

My idea is for you to have payment options that actually works!Been trying to jump on your limited 3months offer but keep getting error message saying there's something wrong with my card/bank when I just made a different payment 5 minutes earlier.No...

  • Newbie
  • My idea is for you to have payment options that actually works! Been trying to jump on your limited 3months offer but keep getting error message saying there's something wrong with my card/bank w...
  • user-removed
  • Not applicable
  • 443 Views
  • 1 replies
  • 1 likes
  • Payment
  • 443 Views
  • 1 replies
  • 1 likes

Payment

Hi! I've been a spotify user for a very long time but I stopped using it for a while. Spotify sent me an email saying that they'll give an offer to pay 3 months for $6, so I took it (the offers ends on June 30 as that's what the email says) but I jus...

  • Newbie
  • Hi! I've been a spotify user for a very long time but I stopped using it for a while. Spotify sent me an email saying that they'll give an offer to pay 3 months for $6, so I took it (the offers ends ...
  • MattSuda
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • Payment
  • 367 Views
  • 1 replies
  • 0 likes

Charged 2 times in 1 month

I was charged the regular 10 something dollars recently but now even more recently I have been charged an additional 19 dollars. I oils like to money back, please.

  • Casual Listener
  • I was charged the regular 10 something dollars recently but now even more recently I have been charged an additional 19 dollars. I oils like to money back, please.
  • Reflux_
  • Community Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • Payment
  • 379 Views
  • 1 replies
  • 0 likes

Spotify gift cards, Singapore

Any idea if spotify gift cards are gona be available in Singapore?

  • Regular
  • Any idea if spotify gift cards are gona be available in Singapore?
  • SabrinaRose
  • Newbie
  • 4019 Views
  • 1 replies
  • 2 likes
  • Payment
  • 4019 Views
  • 1 replies
  • 2 likes

When does the premium billing cycle begin?

I just signed up for premium. Will I be charged for June even though I am ordering Premium on the 18th? Or will my next bill be on the 18th of July? Thanks!

  • Newbie
  • I just signed up for premium. Will I be charged for June even though I am ordering Premium on the 18th? Or will my next bill be on the 18th of July?   Thanks!
  • Adam
  • Roadie
  • 6416 Views
  • 1 replies
  • 0 likes
  • Payment
  • 6416 Views
  • 1 replies
  • 0 likes

Trial Ended- where do I go from here?

My trial just ended but I wish to purchase premium with my iTunes account but the only place I found was via Spotify's web page which didn't offer using your iTunes account. Can I use my iTunes account to make a transaction? If so where do I access t...

  • Newbie
  • My trial just ended but I wish to purchase premium with my iTunes account but the only place I found was via Spotify's web page which didn't offer using your iTunes account. Can I use my iTunes accou...
  • Marco
  • Community Legend
  • 509 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
  • 509 Views
  • 1 replies
  • 0 likes