Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Premium

Labels

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • sevincers
  • Visitor
  • 260474 Views
  • 786 replies
  • 81 likes
  • Account
  • 260474 Views
  • 786 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1128216 Views
  • 118 replies
  • 106 likes
  • Account
  • 1128216 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 71307 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 71307 Views
  • 63 replies
  • 8 likes

Superuser Contribution Trying to update payment method, no Credit Card option

PlanPremium Family CountrySouth Africa DeviceiPhone 11, Android, Windows 10 Operating SystemiOS, Android, Windows 10 My Question or IssueI had to cancel my Credit Card and I want to update my payment method with the new card details. But when I click...

Screenshot 2020-10-12 184501.png
  • Regular
  • Plan Premium Family   Country South Africa   Device iPhone 11, Android, Windows 10   Operating System iOS, Android, Windows 10   My Question or Issue I had to c...
  • Deputy_Kovacs
  • Visitor
  • 2186 Views
  • 16 replies
  • 0 likes
  • Account
    Premium
  • 2186 Views
  • 16 replies
  • 0 likes

One of my playlist has been deleted

My Question or IssueHi everyone,One of my playlist, with several thousand followers has been deleted. I would like to know why and get it back. I had no prior information to correct what could be the problem. Email received from spotify: "Hello,We ha...

  • Casual Listener
  • My Question or Issue Hi everyone, One of my playlist, with several thousand followers has been deleted. I would like to know why and get it back. I had no prior information to correct what could be...
  • Geek33000
  • Casual Listener
  • 224 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
  • 224 Views
  • 4 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda por favor!

Hola, Saludos! Mi nombre de usuario: '' jxxxxxxxx7 '' .. Tambien tuve otra cuenta creada por mi Facebook.. no imagine que al entra a mi cuenta PREMIUM! (jxxxxxxxx7) y darle Conectar con Facebook! esta sería sustituida por la cuenta FREE la cual fue c...

  • Newbie
  • Hola, Saludos! Mi nombre de usuario: '' jxxxxxxxx7 '' .. Tambien tuve otra cuenta creada por mi Facebook.. no imagine que al entra a mi cuenta PREMIUM! (jxxxxxxxx7) y darle Conectar con Facebook! e...
  • Vasil
  • Moderator
  • 2236 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2236 Views
  • 3 replies
  • 0 likes

Why do I still hear commercials when I pay for premium?

I pay 9.99 a month and there is no record of it on my Spotify account and I'm still hearing commercials =( Is there a update button? I tried logging out and logging back in. My account is still under free subscription but by bank account clearly has ...

  • Casual Listener
  • I pay 9.99 a month and there is no record of it on my Spotify account and I'm still hearing commercials =( Is there a update button? I tried logging out and logging back in. My account is still under...
  • itsdanriley
  • Gig Goer
  • 7556 Views
  • 10 replies
  • 0 likes
  • Premium
  • 7556 Views
  • 10 replies
  • 0 likes

Can't log into account

Randomly got signed out of my main account on all devices, not sure why. I've gone through all the emails I can remember trying to get it back, but it's been something like five years since I made it so I've had no luck. I do have the account name th...

  • Visitor
  • ...t so I've had no luck.   I do have the account name though. Obviously that's not enough to get me logged back in on it's own, but is there any way I could cancel the premium I had with it if I c...
  • Jose_M
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 103 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Student verification with SheerID - nightmare

Hi, I am using Spotify Premium almost 2 years already, but two weeks ago I received an email to reverify my account and for some reason I didn’t succeed then. Today I decided to try again and I was shocked how bad my experience was again with this Sh...

Screenshot 2019-04-20 at 01.05.45.png
  • Casual Listener
  • Hi,   I am using Spotify Premium almost 2 years already, but two weeks ago I received an email to reverify my account and for some reason I didn’t succeed then. Today I decided to t...
  • Lyubka
  • Moderator
  • 58283 Views
  • 10 replies
  • 4 likes
  • Premium
    Subscription
  • 58283 Views
  • 10 replies
  • 4 likes

Music stops after few songs

Tried log in/out. Changed password. No one else using account. Sometimes plays couple songs, then stops. Sometimes plays many songs. Very annoying! Help.PlanPremiumCountrynorway DeviceiPhone 13

  • Visitor
  • Tried log in/out. Changed password. No one else using account. Sometimes plays couple songs, then stops. Sometimes plays many songs. Very annoying! Help. Plan Premium Country norway   D...
  • Jose_M
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • Premium
  • 91 Views
  • 1 replies
  • 0 likes

Tesla model 3

Cannot log into Spotify premium on my tesla model 3, it worked fine for 2 months and I randomly got logged out, I can access Spotify on any device but my car. I've tried changing my password, forced logged out of every device, revoked access to my ca...

  • Visitor
  • Cannot log into Spotify premium on my tesla model 3, it worked fine for 2 months and I randomly got logged out, I can access Spotify on any device but my car. I've tried changing my password, f...
  • Jose_M
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 157 Views
  • 1 replies
  • 0 likes

Duo Premium not working offline abroad

PlanDuo premiumCountryCarribbeanDeviceMotorola Moto g50Operating SystemAndroid My Question or IssueI'm in the UK and I pay for Spotify Duo Premium for me and my father who normally lives here too. He's currently on a once in a lifetime cruise around ...

  • Casual Listener
  • Plan Duo premium Country Carribbean Device Motorola Moto g50 Operating System Android   My Question or Issue I'm in the UK and I pay for Spotify Duo Premium for me and my father who n...
  • Maxim
  • Spotify Star
  • 129 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
  • 129 Views
  • 3 replies
  • 0 likes

Superuser Contribution Login: Error Code: http:8

PlanPremiumCountrycanadaDeviceAsus LaptopOperating System Windows 10 My Question or Issuewhen I try to login to my account (through Facebook) on the windows 10 app it gives me Error code http:8. I have allowed access through my firewall and i do not ...

  • Visitor
  • Plan Premium Country canada Device Asus Laptop Operating System  Windows 10   My Question or Issue when I try to login to my account (through Facebook) on the windows 10 app it g...
  • RLGsabex
  • Visitor
  • 10669 Views
  • 10 replies
  • 3 likes
  • Account
    Login
    Premium
  • 10669 Views
  • 10 replies
  • 3 likes

Superuser Contribution Login problem

PlanPremiumCountry DeviceAny (Windows PC)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can not log in my account anymore all of a sudden. I asked for a new password, but I did not receive a confirmation e-mail. I belie...

  • Newbie
  • Plan Premium Country   Device Any (Windows PC) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can not log in my account anymore all of a s...
  • Alex
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 128 Views
  • 1 replies
  • 0 likes

Phone login, can't receive SMS

PlanPremiumCountryMoroccoDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueI accidentally logged out of my account, now when I try to log back in using my phone number, I don't receive the SMS 6-digit code. I tried many times, I tri...

  • Newbie
  • Plan Premium Country Morocco Device Samsung Galaxy S10 Operating System Android   My Question or Issue I accidentally logged out of my account, now when I try to log back in using m...
  • Madrokaleb
  • Casual Listener
  • 291 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 291 Views
  • 2 replies
  • 0 likes

Solved!! Why is Spotify forcing me to buy premium?

One of my top heard albums, suddenly became a premium feature. All the songs are greyed out and if I search it, it says "You have discovered a premium feature". It gives an option "Find how to listen to this song" and then redirects you to the premiu...

  • Casual Listener
  • One of my top heard albums, suddenly became a premium feature. All the songs are greyed out and if I search it, it says "You have discovered a premium feature". It gives an option "Find how to l...
  • Freddyfred76
  • Visitor
  • 2618 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 2618 Views
  • 4 replies
  • 0 likes

I m getting premium service but i didn't ask for it

PlanFreeCountryArgDeviceMotorola a12Operating SystemAndroid My Question or IssueMy account has recently changed to premium service, wich i enjoy, but didn't ask for it so i'm worried that i'm getting charged for it in anyway. Is it a publicitary camp...

  • Visitor
  • Plan Free Country Arg Device Motorola a12 Operating System Android   My Question or Issue My account has recently changed to premium service, wich i enjoy, but didn't ask for it so i...
  • itsdanriley
  • Gig Goer
  • 59 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
  • 59 Views
  • 2 replies
  • 0 likes

Superuser Contribution Walmart+

I am a Walmart+ customer and I saw online that I can get Spotify premium for 6 months for free and have the following code: [Moderator edit] Where do I add this code so I can change my basic plan to premium?

  • Visitor
  • I am a Walmart+ customer and I saw online that I can get Spotify premium for 6 months for free and have the following code: [Moderator edit] Where do I add this code so I can change my basic p...
  • Lyubka
  • Moderator
  • 579 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 579 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • ...lan Premium Device iPhone X    
  • G_Loc
  • Gig Goer
  • 71307 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 71307 Views
  • 63 replies
  • 8 likes

Solved!! Kann ich aus einem FamilyAbo austreten?

Plan: PremiumFamilyCountry: Germany Hi, ist es möglich aus einem Premium FamilyAbo auszutreten, sich ein eigenes Premium Abo zu kaufen und Benutzername, Playlists und Follower mitzunehmen?Ist der Wechsel möglich, dass man von außen also keinen Unters...

  • Visitor
  • Plan: PremiumFamily Country: Germany     Hi, ist es möglich aus einem Premium FamilyAbo auszutreten, sich ein eigenes Premium Abo zu kaufen und Benutzername, Playlists und F...
  • adrian_oechsner
  • Roadie
  • 93 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 93 Views
  • 1 replies
  • 0 likes

Does Spotify count if I stream a song on repeat...for week?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 50 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 50 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for duo but still got single premium. Cant invite anyone

I still had a few days on my single premium prepaid account, when i paid for a premium duo upgrade. But my account still sais i have single premium and i cant invite the other person to the duo plan.i WAS charged for the duo plan, and the plan expira...

  • Newbie
  • I still had a few days on my single premium prepaid account, when i paid for a premium duo upgrade. But my account still sais i have single premium and i cant invite the other person to the duo plan....
  • OscarDC
  • Moderator
  • 63 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 63 Views
  • 1 replies
  • 0 likes

Superuser Contribution Should I downsample my audio or let Spotify do it for me?

Hi, Even though most distributors accept 48kHz sample rate / 24 bit audio or higher, Spotify converts all audio to 44.1kHz sample rate / 16 bit audio (please correct me if this is untrue). I was then wondering if it's best to export your audio in 44....

  • Casual Listener
  • Hi,   Even though most distributors accept 48kHz sample rate / 24 bit audio or higher, Spotify converts all audio to 44.1kHz sample rate / 16 bit audio (please correct me if this is untrue). ...
  • DJDark
  • Visitor
  • 25212 Views
  • 4 replies
  • 1 likes
  • Other
    Premium
  • 25212 Views
  • 4 replies
  • 1 likes