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So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
89510 Views
9 replies
2 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
761570 Views
18 replies
29 likes
PlanPremium Student DeviceiPhone 11 Pro My Question or IssueI can't log in to my Spotify account on my phone - it shows "something went wrong".The web version is still fine on my computer. I've tried reinstalling the spotify app but it still doesn't ...
Plan Premium Student Device iPhone 11 Pro My Question or Issue I can't log in to my Spotify account on my phone - it shows "something went wrong". The web version is s...
Spotify Star
78 Views
1 replies
0 likes
Premium Duo member here. Episodes of the Radiolab podcast (both recent and old) do not appear to be streaming, on either iPhone or laptop. They are simply stuck in buffering mode indefinitely. Other podcasts and music seem to work. I have tried the s...
Premium Duo member here. Episodes of the Radiolab podcast (both recent and old) do not appear to be streaming, on either iPhone or laptop. They are simply stuck in buffering mode indefinitely. O...
Moderator
266 Views
10 replies
4 likes
PremiumCountryindiaDeviceSamsung Galaxy Operating System Windows 10 My Question or IssueMy phone spotify and laptop spotify not syncing.
Premium Country india Device Samsung Galaxy Operating System Windows 10 My Question or Issue My phone spotify and laptop spotify not syncing.
Spotify Star
40 Views
1 replies
0 likes
Across Desktop app, browser and mobile, spotify does not show me my friends' playlists. I can see Artists' playlists and friends' playlist that I have saved, but I cannot find non-spotify playlists while searching online or find my friends' playlists...
...hile searching online or find my friends' playlists through their profile. I have looged out and uninstalled Spotify on all devices but this has not solved the issue. Details: Premium Plan, F...
Casual Listener
51 Views
1 replies
0 likes
Will I lose my playlists if I switch from premium to basic plan?Thank you
Will I lose my playlists if I switch from premium to basic plan? Thank you
Spotify Star
156 Views
1 replies
0 likes
PlanPremiumCountryPhilippinesDeviceiPhone16ProOperating SystemiOS18.1.1 My Question or IssueI recently changed my payment method and I received the note below. My card was successfully charged by spotify. Since it is temporary, when will it be refund...
Plan Premium Country Philippines Device iPhone16Pro Operating System iOS18.1.1 My Question or Issue I recently changed my payment method and I received the note below. My card was s...
Visitor
383 Views
2 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S25UltraOperating SystemAndroidI am trying to upgrade my account from a solo account to a duo account. When I do, it says my password is incorrect. I have reset the password, and I'm still getting the same er...
Plan Premium Country USA Device Samsung Galaxy S25Ultra Operating System Android I am trying to upgrade my account from a solo account to a duo account. When I do, it says my password i...
Moderator
70 Views
1 replies
0 likes
PlanPremiumCountryUSA My Question or IssueMy username uses part of an old name I am no longer associated with and do not wish to have it connected to me anymore. A couple of years ago I attempted to contact Spotify support about this, and my question...
Plan Premium Country USA My Question or Issue My username uses part of an old name I am no longer associated with and do not wish to have it connected to me anymore. A couple o...
Spotify Star
163 Views
1 replies
0 likes
Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...
...ending this message: "Oops! Something went wrong, please try again or check out our help area" Would seriously appreciate your help as I am planning to cancel my duo premium to join our f...
Newbie
172503 Views
136 replies
7 likes
Spotify Kids isn't available in the country or region associated with your account. Plan: PremiumCountry: SingaporeDevice: iPad mini 2Operating System iOS 12.5.1 I want to use Spotify Kids on one of my iPads which my kids use, and bought Spotify Prem...
Spotify Kids isn't available in the country or region associated with your account. Plan: Premium Country: Singapore Device: iPad mini 2 Operating System iOS 12.5.1 I want t...
Newbie
20752 Views
21 replies
10 likes
PlanPremiumCountryUSDeviceNvidia Shield / Onn 4k Pro My Question or IssueI have an account set up on my family plan for my daughter to listen to music on our Nvidia Shield (which is an Android TV device). I set this account up a year ago and don't re...
Plan Premium Country US Device Nvidia Shield / Onn 4k Pro My Question or Issue I have an account set up on my family plan for my daughter to listen to music on our Nvidia Shield (w...
Spotify Star
168 Views
1 replies
0 likes
Hi, I just suscribe as premium user, and I´m testing some especifications offered in premium suscription like the max qualitiy option wich suppossed offer 320 kbps bitrate.I have tried test this premium feature recording in streaming from desktop (Ma...
Hi, I just suscribe as premium user, and I´m testing some especifications offered in premium suscription like the max qualitiy option wich suppossed offer 320 kbps bitrate. I h...
Newbie
1547 Views
1 replies
6 likes
I can only join a family plan once every 12 months. How do i find my account anniversary date?
I can only join a family plan once every 12 months. How do i find my account anniversary date?
Spotify Star
119 Views
1 replies
0 likes
Hello. How I can make the Pet Playlist? I can't find the real page where I can make my own pets playlist... Can you tell me the page?? I already tried the pages what I saw on internet, but they are not working. Please tell me the real page!:( Elsa
Hello. How I can make the Pet Playlist? I can't find the real page where I can make my own pets playlist... Can you tell me the page?? I already tried the pages what I saw on internet, but they are n...
Newbie
45610 Views
16 replies
2 likes
PlanFree/PremiumCountryAnguillaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei am trying purchase a premium, but my country Anguilla is not listed.
Plan Free/Premium Country Anguilla Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i a...
Moderator
317 Views
3 replies
0 likes
PlanPremiumCountry United States DeviceDell LaptopOperating SystemWindows My Question or IssueI recently updated my spotify profile and had no issues, however any time I close out spotify from my phone, or laptop, the photo appears blurry. I have tri...
Plan Premium Country United States Device Dell Laptop Operating System Windows My Question or Issue I recently updated my spotify profile and had no issues, h...
Newbie
31734 Views
22 replies
2 likes
PlanPremium FamilyCountrySwitzerland My Question or IssueI am a member of a premium family account but since I am moving out I want to change to a new premium family account. How can I do this?
Plan Premium Family Country Switzerland My Question or Issue I am a member of a premium family account but since I am moving out I want to change to a new premium family account. How c...
Spotify Star
151 Views
1 replies
0 likes
I want to host our companies biggest Spotify jam, in an effort to generate conversation across functions, and to allow users who like sharing and discovering new music to do so in a social setting in our office spaces and remotely. but all the info I...
I want to host our companies biggest Spotify jam, in an effort to generate conversation across functions, and to allow users who like sharing and discovering new music to do so in a social setting in...
Visitor
363 Views
2 replies
0 likes
PlanFree/PremiumCountryiPad My Question or IssueWhen I try and amend or change my password you always ask for my current password to effect any changesi do not have my current password so cannot progress any further. My only option is to cancel subsc...
Plan Free/Premium Country iPad My Question or Issue When I try and amend or change my password you always ask for my current password to effect any changes i do not have my c...
Moderator
231 Views
1 replies
0 likes
PlanPremiumCountryIrelandDeviceAndroid - GalaxyMy Question or Issue15 hours audiobook time is included in my premium plan. However, in the current billing cycle I listened to 3 hours but my account is showing all 15 hours used. This has also happened...
Plan Premium Country Ireland Device Android - Galaxy My Question or Issue 15 hours audiobook time is included in my premium plan. However, in the current billing cycle I listened to 3 hours b...
Moderator
401 Views
1 replies
1 likes
