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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 479 Views
  • 0 replies
  • 7 likes
  • Security
  • 479 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 441282 Views
  • 968 replies
  • 108 likes
  • Account
  • 441282 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1196163 Views
  • 119 replies
  • 116 likes
  • Account
  • 1196163 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107125 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107125 Views
  • 70 replies
  • 11 likes

Is my account lost, cause I don't use my E-Mail anymore?

PlanPremiumCountrySwitzerland DeviceALL My Question or IssueI always logged in with my username and my password. I should've updated my E-Mail a long time ago, because I actually not have access to the address anymore that is connected with my Spotif...

  • Visitor
  • Plan Premium Country Switzerland   Device ALL   My Question or Issue I always logged in with my username and my password. I should've updated my E-Mail a long time ago, because I a...
  • 25 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 25 Views
  • 0 replies
  • 0 likes

Unable to change country

I'm unable to change countries after a relocation. The documentation says to just select the country from the dropdown (this is disabled for me) or to add a payment method in the new country. I did that but then got a message that the payment method ...

  • Casual Listener
  • ...elgium in Euros, and there doesn't seem to be any way to contact anyone from Spotify about this. I hope I can find some direction here.   Plan Premium   Country Original: Belgium New: U...
  • cvanlabe
  • Casual Listener
  • 83 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 83 Views
  • 4 replies
  • 0 likes

Solved!! Duo partner kicked off plan after move

PlanDuo My Question or IssueBasically, how do I get my partner back on my plan after we have moved and changed regions? Do I have to wait a month for my next payment to go through??? I recently moved countries, hadn't changed my region settings, was ...

  • Casual Listener
  • Plan Duo     My Question or Issue Basically, how do I get my partner back on my plan after we have moved and changed regions? Do I have to wait a month for my next payment to go throug...
  • Maxim
  • Spotify Star
  • 112 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 112 Views
  • 3 replies
  • 0 likes

Something is seriously wrong in Spotify India

I am a regular user of premium Spotify Family India plan . But this month , I extended my subscription on Aug 18 and my account got disabled and lose my premium on Aug 21 .( for the record , I don't get any emails about account getting disabled )I ta...

  • Casual Listener
  •  I am a regular user of premium Spotify Family India plan . But this month , I extended my subscription on Aug 18 and my account got disabled and lose my premium on Aug 21 . ( for the r...
  • Cybercare_India
  • Casual Listener
  • 429 Views
  • 5 replies
  • 1 likes
  • Premium
    Subscription
  • 429 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Spotify is adding tracks to my playlist?

PlanPremiumCountryPortugalDevice(iPhone 11, iMac, iPad)Operating System(lastest OS in all devices) My Question or IssueFor three days now, Spotify keeps adding a bunch of tracks to my own playlist, this is very annoying and I'm kind of deleting stuff...

  • Music Fan
  • Plan Premium Country Portugal Device (iPhone 11, iMac, iPad) Operating System (lastest OS in all devices)   My Question or Issue For three days now, Spotify keeps adding a bunch of t...
  • Joblivion
  • Newbie
  • 3569 Views
  • 18 replies
  • 0 likes
  • Account
    Other
    Premium
  • 3569 Views
  • 18 replies
  • 0 likes

Issue with changing country

Spotify say that in order to change country you need to change your payment.I did that through paypal, my country is now Germany and I have a german card, yet not only my country didn’t change, I am being now charged conversion fees!Does anyone know ...

  • Visitor
  • Spotify say that in order to change country you need to change your payment. I did that through paypal, my country is now Germany and I have a german card, yet not only my country didn’t change, I a...
  • Billy-J
  • Spotify Star
  • 44 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 44 Views
  • 1 replies
  • 0 likes

Premium

PlanPremiumCountryUSADeviceIPhone 13 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just bought a 3 month premium gift card at target and every time I put the code in it says that it’s invalid or not activated.

  • Visitor
  • Plan Premium Country USA Device IPhone 13  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just bought a 3 month premium gift card at t...
  • Billy-J
  • Spotify Star
  • 50 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 50 Views
  • 1 replies
  • 0 likes

My spotify following page says im following 278 people but i'm only following 7

PlanPremiumCountryUSADeviceALLOperating SystemALL My Question or IssueI've tried logging out of all devices already and restarting my phone and nothing will fix it. I mass unfolled a bunch of accounts today and now its showing up that i'm still follo...

  • Visitor
  • Plan Premium Country USA Device ALL Operating System ALL   My Question or Issue I've tried logging out of all devices already and restarting my phone and nothing will fix it. I mass u...
  • Maxim
  • Spotify Star
  • 62 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 62 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgot password, can't login and can't access login email anymore

I was suddenly logged out from Spotify today, forgot my password but cannot get a password reset since I cannot access the email I logged in with in the first place. I do however have Premium so am still subject to the monthly payments without being ...

  • Visitor
  • I was suddenly logged out from Spotify today, forgot my password but cannot get a password reset since I cannot access the email I logged in with in the first place.  I do however have Premium...
  • Not applicable
  • 240 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 240 Views
  • 2 replies
  • 0 likes

Max Limit of Possible Jam Session Users

PlanPremium My Question or IssueI am considering hosting a Jam Session and it is a need to logistically understand if Spotify can cut it or if working with a different platform is better. I have searched the web and there are mainly articles from 202...

  • Casual Listener
  • Plan Premium   My Question or Issue I am considering hosting a Jam Session and it is a need to logistically understand if Spotify can cut it or if working with a different platform is b...
  • Maxim
  • Spotify Star
  • 177 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 177 Views
  • 5 replies
  • 0 likes

Spotify Kids isn't available in the country or region associated with your account.

Spotify Kids isn't available in the country or region associated with your account. Plan: PremiumCountry: SingaporeDevice: iPad mini 2Operating System iOS 12.5.1 I want to use Spotify Kids on one of my iPads which my kids use, and bought Spotify Prem...

  • Casual Listener
  • Spotify Kids isn't available in the country or region associated with your account.   Plan: Premium Country: Singapore Device: iPad mini 2 Operating System iOS 12.5.1   I want t...
  • helloeno
  • Newbie
  • 8178 Views
  • 15 replies
  • 7 likes
  • Account
    Other
    Premium
  • 8178 Views
  • 15 replies
  • 7 likes

Superuser Contribution Recovering my account

On one of the updates that Spotify did, I was logged off from my account and I can’t figure out which email was used for my account. This is for a premium subscription and i am being charged for it but i tried every email address I could think of and...

  • Newbie
  • On one of the updates that Spotify did, I was logged off from my account and I can’t figure out which email was used for my account. This is for a premium subscription and i am being charged for it b...
  • Val3x
  • Casual Listener
  • 53864 Views
  • 8 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 53864 Views
  • 8 replies
  • 1 likes

Superuser Contribution Sou premium e continuo com propagandas

Olá! Sou assinante premium mas, por algum motivo, continuo com propagandas durante a reprodução. Consigo ouvir offline, passar músicas e todas as demais funções normalmente.Os outros membros do mesmo pacote (premium family) não têm o mesmo problema. ...

  • Casual Listener
  • Olá!   Sou assinante premium mas, por algum motivo, continuo com propagandas durante a reprodução.  Consigo ouvir offline, passar músicas e todas as demais funções normalmente. Os o...
  • clarissapimentel
  • Visitor
  • 4768 Views
  • 3 replies
  • 1 likes
  • Premium
  • 4768 Views
  • 3 replies
  • 1 likes

Can't Log In With Phone Number

PlanPremiumCountryEgyptDeviceWeb Browser on all devicesOperating SystemAndroid and Windows My Question or IssueTrying to log in to my Premium account on browser across multiple devices, Samsung Tab and Phone and Windows Google Chrome browser, using m...

  • Visitor
  • Plan Premium Country Egypt Device Web Browser on all devices Operating System Android and Windows   My Question or Issue Trying to log in to my Premium account on browser across m...
  • Billy-J
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 125 Views
  • 1 replies
  • 0 likes

Solved!! Premium working on mobile but not on PC

Hello, I would love to know why my premium work on mobile but does not work Pc.

  • Regular
  • Hello, I would love to know why my premium work on mobile but does not work Pc. 
  • MilanjustMilan
  • Visitor
  • 14612 Views
  • 7 replies
  • 0 likes
  • Account
    Other
    Premium
  • 14612 Views
  • 7 replies
  • 0 likes

Login on Raymarine Axiom 9

I have a Raymarine Axiom 9. Spotify is installed on it. I can not login to my account on this device. The app has no issues and keeps telling me the user ID or password are incorrect. I started the account with Google on an android, have premium indi...

  • Casual Listener
  • ...ccount with Google on an android, have premium individual plan, connected Facebook AND set a password for other devices. No matter which way I try to login to the app on my raymarine, I'm told the i...
  • Maxim
  • Spotify Star
  • 308 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
  • 308 Views
  • 7 replies
  • 0 likes

Solved!! All playlists gone after account change

PlanPremiumCountrySwedenDeviceGalaxy s8Operating System My Question or IssueHi,My girlfriend and I have been using premium family for some time, and yesterday we decided to change to Duo. After I sent the invitation to her, all her playlists and arti...

  • Casual Listener
  • Plan Premium Country Sweden Device Galaxy s8 Operating System   My Question or Issue Hi, My girlfriend and I have been using premium family for some time, and yesterday we decided to c...
  • vibinwithnat
  • Newbie
  • 1820 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1820 Views
  • 4 replies
  • 0 likes

Payment upgrade premium duo

PlanPremium DuoCountryBelgium Device(iPhone 11)Operating System(iOS 11) My Question or IssueI bought a gift card because I want to use this way of payment instead of a credit card. I can't seem to upload the gift card, the system says this card doesn...

  • Visitor
  • Plan Premium Duo Country Belgium   Device (iPhone 11) Operating System (iOS 11)   My Question or Issue I bought a gift card because I want to use this way of payment instead of a...
  • AdamDamon
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • Premium
  • 101 Views
  • 1 replies
  • 0 likes

Deleted email account linked and can't change or login on other devices

PlanPremiumCountryUSADeviceiPhone 12/ MacBook My Question or IssueMy debit card changed, so I had to go in and re purchase premium. When I did, it stayed logged in on my MacBook but not my phone. I've had various free Spotify accounts in the past, bu...

  • Visitor
  • Plan Premium Country USA Device iPhone 12/ MacBook  My Question or Issue My debit card changed, so I had to go in and re purchase premium. When I did, it stayed logged in on my MacBook b...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium: Living under the same roof or not

PlanFamily PremiumCountryGermany/Greece My Question or IssueI'm a user of the Family-subscription and can't understand why you want to track the location via GPS to continue offering me a "Premium discount"? I pay for the family plan and it should no...

  • Casual Listener
  • Plan Family Premium Country Germany/Greece   My Question or Issue I'm a user of the Family-subscription and can't understand why you want to track the location via GPS to c...
  • icklepickle1
  • Visitor
  • 48789 Views
  • 25 replies
  • 46 likes
  • Account
    Premium
    Subscription
  • 48789 Views
  • 25 replies
  • 46 likes