Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Profile page

Labels

Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078404 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078404 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49605 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49605 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1145885 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1145885 Views
  • 4840 replies
  • 118 likes

Says Credit card about to expire after updating details

Device: Windows OSOperating System Version: Win 7 EnterpriseSpotify Version: 1.0.11.134.ga37df67b (Irrelevant)Description:On profile page i keep getting the message "Your credit card is about to expire, please update your details", even after updatin...

  • Casual Listener
  • Device:  Windows OS Operating System Version:  Win 7 Enterprise Spotify Version:  1.0.11.134.ga37df67b (Irrelevant) Description: On profile page i keep getting the message "Your...
  • Adam_B
  • Spotify
  • 504 Views
  • 3 replies
  • 0 likes
  • Credit Card
    Profile page
  • 504 Views
  • 3 replies
  • 0 likes