Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Security

Labels

Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078967 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078967 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49738 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49738 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146067 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146067 Views
  • 4840 replies
  • 118 likes

Superuser Contribution I want to make a new account, but I don't want to lose information

PlanPremiumCountryUnited StatesDeviceDesktop and Samsung S21Operating SystemWindows 10 My Question or IssueI made my current account through facebook years ago. I want to make a new account that isn't attached to my Facebook, but I don't want to lose...

  • Newbie
  • Plan Premium Country United States Device Desktop and Samsung S21 Operating System Windows 10   My Question or Issue I made my current account through facebook years ago. I want to mak...
  • Ver
  • Moderator
  • 196 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
  • 196 Views
  • 2 replies
  • 0 likes

Superuser Contribution Block a user profile completly

Hi, with thte new blocking feature how come once you've blocked the user of your choosing their profile is still visible to you? Like most socal media platforms when you block a user profile you are no longer able to see or search their profile --sto...

  • Casual Listener
  • Hi, with thte new blocking feature how come once you've blocked the user of your choosing their profile is still visible to you? Like most socal media platforms when you block a user profile you are ...
  • ccard429
  • Casual Listener
  • 234 Views
  • 2 replies
  • 0 likes
  • Security
  • 234 Views
  • 2 replies
  • 0 likes

Superuser Contribution remote connection security issue

Hi My friend lives in other city and other country and he has my playing device on his account (because i gave him access some time ago when he was visitng me) so he is able to play music on this anytime from anywhere) I am not able to remove him fro...

  • Casual Listener
  • Hi    My friend lives in other city and other country and he has my playing device on his account  (because i gave him access some time ago when he was visitng me) so he is able to p...
  • Alex
  • Moderator
  • 216 Views
  • 3 replies
  • 0 likes
  • Security
  • 216 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs not streaming through mobile data

PlanPremiumCountryAustralia DeviceiPhone 12 Pro MaxOperating System(iOS 15.1.1) My Question or IssueI’m having trouble streaming music on mobile data. The moment I switch from wifi to mobile data all the songs grey out. Happened 3 days ago. It works ...

  • Casual Listener
  • Plan Premium Country Australia  Device iPhone 12 Pro Max Operating System (iOS 15.1.1)   My Question or Issue I’m having trouble streaming music on mobile data. The moment I switc...
  • Mario
  • Moderator
  • 718 Views
  • 8 replies
  • 5 likes
  • Account
    Free
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 718 Views
  • 8 replies
  • 5 likes

Solved!!Superuser Contribution Keeping my Spotify playlists after permanently deleting FB account

Hey guys, I am intending to delete (not deactivate, but permanently and irreversibly delete) my FB account. However, the tricky thing is I signed up for Spotify with my FB account and I am worried that deleting the latter would mean losing my playlis...

  • Regular
  • Hey guys, I am intending to delete (not deactivate, but permanently and irreversibly delete) my FB account. However, the tricky thing is I signed up for Spotify with my FB account and I am worried th...
  • Alex
  • Moderator
  • 223 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 223 Views
  • 5 replies
  • 0 likes

Superuser Contribution "This address is already associated with an existing account ?"

Hello everyone!I'm having a really tiring problem with this Spotify thing....I created a premium Family account. The whole family has been listening to their music - no problems.Suddenly!Spotify sends an email asking me to change my password because ...

  • Regular
  • Hello everyone! I'm having a really tiring problem with this Spotify thing.... I created a premium Family account. The whole family has been listening to their music - no problems. Suddenly! Spot...
  • CarlosE
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 157 Views
  • 1 replies
  • 0 likes

Can spotify see how many times I have viewed an account?

Can spotify see how many times I have viewed an account? Will this information be stored anywhere? Will the account know how many times I have viewed it?

  • Casual Listener
  • Can spotify see how many times I have viewed an account? Will this information be stored anywhere? Will the account know how many times I have viewed it?  
  • OneByBoo
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Unlimited
  • 152 Views
  • 1 replies
  • 0 likes

Solved!! Can spotify see how many times I have viewed an account?

Can spotify see how many times I have viewed an account? Will this information be stored anywhere? Will the account know how many times I have viewed it?

  • Casual Listener
  • Can spotify see how many times I have viewed an account? Will this information be stored anywhere? Will the account know how many times I have viewed it?
  • BellaK_396
  • Rising Star 4
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 264 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Got `Confirm Email` Email Sent After A Day Of Making My Account

My Question or IssueNot sure if this is just how Spotify works, but I just need some reassurance to make sure nobody has gotten into my account somehow. Does Spotify normally send the "Confirm Email" email to the email you used to create a Spotify ac...

  • Regular
  • My Question or Issue Not sure if this is just how Spotify works, but I just need some reassurance to make sure nobody has gotten into my account somehow. Does Spotify normally send the "Confirm Emai...
  • Kiril
  • Moderator
  • 241 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 241 Views
  • 3 replies
  • 0 likes

False Reporting/Abuse: For years!

One of my playlists has a bit of a following on Spotify and over the last year or two, someone has been persistently falsely reporting abuse on it. Initially I thought that there must have been an error on my playlist so I would just edit it and reup...

  • Casual Listener
  • One of my playlists has a bit of a following on Spotify and over the last year or two, someone has been persistently falsely reporting abuse on it. Initially I thought that there must have been an er...
  • Maxim
  • Spotify Star
  • 420 Views
  • 3 replies
  • 0 likes
  • Other
    Security
  • 420 Views
  • 3 replies
  • 0 likes

Superuser Contribution Reestablish an old account when the security procedure is not designed for long time ago last access

The security procedure I was asked to follow by chat in order to reestablish my old account (not recently used since I lost access long time ago) is not very useful in my case. I was requested to tell a recently liked song or a private list name. In ...

  • Not applicable
  • The security procedure I was asked to follow by chat in order to reestablish my old account (not recently used since I lost access long time ago) is not very useful in my case.   I was r...
  • Alex
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 211 Views
  • 1 replies
  • 0 likes

Solved!! Playlist Being Repeatedly Reported

A playlist I curated entitled "OPM" with no description keeps getting reported as inappropriate / violation of "Profile and Playlist Guidelines." Because of that, I have removed the cover photo and renamed it to different variations - all of which al...

  • Newbie
  • A playlist I curated entitled "OPM" with no description keeps getting reported as inappropriate / violation of "Profile and Playlist Guidelines."   Because of that, I have removed the cover ph...
  • Maxim
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify account cannot be recovered because it was set up with Facebook

Spotify couldn't recover my account because I set it up from Facebook, but the recovery links came to my e-mail address and the links don't work, they say they can't help me due to security and privacy policies, it's annoying.

  • Casual Listener
  • Spotify couldn't recover my account because I set it up from Facebook, but the recovery links came to my e-mail address and the links don't work, they say they can't help me due to security and p...
  • blackaas
  • Casual Listener
  • 260 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 260 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Unrecognized device, still logged in instantly after changing password and canceling all sessions

PlanPremium (family)CountryGermany DevicePixel 4a and LaptopOperating SystemAndroid 11 and Windows 10 My Question or IssueHey there,I got a problem with an unrecognized device. Yesterday, I found a device (named Sky1371) in my connected devices, whic...

  • Casual Listener
  • Plan Premium (family) Country Germany   Device Pixel 4a and Laptop Operating System Android 11 and Windows 10   My Question or Issue Hey there, I got a problem with an unrecog...
  • Elena
  • Moderator
  • 299 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 299 Views
  • 2 replies
  • 0 likes

2 STEP FACTORY AUTHENTICATION (Don't Ignore this spotify team, Implement it Instead)

PlanFree (good thing I never purchased premium. would have been one of the biggest mistakes I could possibly do)CountrySomewhere In Asia (Don't like being tracked)DeviceDell laptop maybeOperating System(Windows 10 obviously) My Question or IssueI rec...

  • Newbie
  • ...nd Incompetency in your security. you guys have a huge community of supporters who support your product but as well-known global music streaming market leaders and a well-known company that has been p...
  • alebret3
  • Regular
  • 404 Views
  • 3 replies
  • 1 likes
  • Account
    Security
  • 404 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can't reset password

My Question or IssueRecently I got a fairly suspicious email stating that my Spotify account password had to be reset due to suspicious activity. It provided a password reset link that lead to a site starting with wl.spotify.com, however I couldn't g...

  • Newbie
  • My Question or Issue Recently I got a fairly suspicious email stating that my Spotify account password had to be reset due to suspicious activity. It provided a password reset link that lead to a si...
  • Ver
  • Moderator
  • 579 Views
  • 5 replies
  • 0 likes
  • Account
    Security
  • 579 Views
  • 5 replies
  • 0 likes

Superuser Contribution My username includes my full first and last name, and I don't want to share that with everybody.

When creating my profile years and years ago, Spotify automatically made my username my first and last name. I sometimes share my playlists in various places, and I do not always want my first and last name visible. Even if I change my display name, ...

  • Casual Listener
  • When creating my profile years and years ago, Spotify automatically made my username my first and last name. I sometimes share my playlists in various places, and I do not always want my first and la...
  • Jeremy
  • Moderator
  • 249 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 249 Views
  • 3 replies
  • 0 likes

Account hacked, email changed

PlanFreeCountryUnited StatesDevice(iPhone Operating System(iOS 10) My Question or Issue Hello. My account was gotten into by someone, and they were able to change the email associated with it and the password as well. So now, when I try to log in wit...

  • Visitor
  • Plan Free Country United States Device (iPhone 😎 Operating System (iOS 10)   My Question or Issue   Hello. My account was gotten into by someone, and they were able to change ...
  • Noah
  • Spotify Star
  • 1188 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 1188 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution wl.spotify.com?

Hello, I just got an e-mail from **bleep** telling me someone had logged in on my account somewhere in another country. However the link to reset my password goes to wl.spotify.com which is a http:// site. This doesn't seem legit at all. Can anyone c...

  • Roadie
  • Hello,   I just got an e-mail from **bleep** telling me someone had logged in on my account somewhere in another country. However the link to reset my password goes to wl.spotify.com whic...
  • Jeremy
  • Moderator
  • 5539 Views
  • 3 replies
  • 0 likes
  • Security
  • 5539 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't log into my main spotify account and want to remove my bank details

I'm trying to log into my second spotify account but it will only let me log in via Facebook which doesn't give me an email or anything I have also tried to log in using my username and it also has not worked anyone able to help me?This is the accoun...

  • Visitor
  • I'm trying to log into my second spotify account but it will only let me log in via Facebook which doesn't give me an email or anything I have also tried to log in using my username and it also has n...
  • Jeremy
  • Moderator
  • 482 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 482 Views
  • 1 replies
  • 0 likes