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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 398686 Views
  • 949 replies
  • 107 likes
  • Account
  • 398686 Views
  • 949 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171599 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171599 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99122 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99122 Views
  • 68 replies
  • 10 likes

Solved!! Forgot which email i used!

I wanted to reset my password for one of my accounts (frankie_tomlinson) because for some apparent reason Spotify logged me out so I tried to reset the password by filling in the username but I wasn't receiving an email so I tried filling in the user...

  • Newbie
  • I wanted to reset my password for one of my accounts (frankie_tomlinson) because for some apparent reason Spotify logged me out so I tried to reset the password by filling in the username but I wasn'...
  • Hidden_Squid
  • Visitor
  • 220658 Views
  • 4 replies
  • 1 likes
  • Account
    Login
    Security
  • 220658 Views
  • 4 replies
  • 1 likes

Spotify keeps resetting my password

PlanPremiumCountryNetherlandsDeviceOneplus Nord 2, Lenovo Legion i7 slimOperating SystemAndroid 13 (Teramisu), Windows 11 My Question or IssueSpotify keeps resetting my password. So Spotify keeps resetting my password every week.Support said it was b...

  • Casual Listener
  • Plan Premium Country Netherlands Device Oneplus Nord 2, Lenovo Legion i7 slim Operating System Android 13 (Teramisu), Windows 11   My Question or Issue Spotify keeps resetting my passw...
  • 181 Views
  • 0 replies
  • 1 likes
  • Login
    Other
    Premium
    Security
    Subscription
  • 181 Views
  • 0 replies
  • 1 likes

payment?

My Question or Issuehi, i need help and i don´t know who to talk with, there has been a charge on my debit card and is not from my account, i do have an account but i´ve never registered this card on it, so i don´t know where this charge is coming fr...

  • Newbie
  •   My Question or Issue hi, i need help and i don´t know who to talk with, there has been a charge on my debit card and is not from my account, i do have an account but i´ve never registered th...
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution automatic subscription and likes to an artist

PlanPremiumCountryChileDevice(Samsung Galaxy A22)Operating System(Android) My Question or IssueThere's an artist on Spotify that I don't listen to/don't like their music but their profile is automatically followed and everytime they release new music...

  • Newbie
  •   Plan Premium Country Chile Device (Samsung Galaxy A22) Operating System (Android)   My Question or Issue There's an artist on Spotify that I don't listen to/don't like their mu...
  • Joan
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 127 Views
  • 1 replies
  • 0 likes

2FA is missing from my Account

PlanPremiumCountryUSADevicePC, S23 UltraOperating SystemWin11, Android 13 My Question or IssueMy account does not have 2FA settings. I see they added the feature here: https://support.spotify.com/us/artists/article/2-step-verification/ However this s...

  • Newbie
  • Plan Premium Country USA Device PC, S23 Ultra Operating System Win11, Android 13   My Question or Issue My account does not have 2FA settings. I see they added the feature here: https:...
  • Core618
  • Casual Listener
  • 389 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 389 Views
  • 1 replies
  • 0 likes

What are these connected apps?

DeviceDesktop - Spotify Website My Question or IssueI was managing my authorised apps and I'm curious what these are, as I don't want to delete something important.Spotify StatisticsA webpage displaying various statistics based on your Spotify listen...

  • Newbie
  • Device Desktop - Spotify Website   My Question or Issue I was managing my authorised apps and I'm curious what these are, as I don't want to delete something important. Spotify Statistics...
  • Skindredd
  • Casual Listener
  • 1039 Views
  • 2 replies
  • 0 likes
  • Security
  • 1039 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't reset password

My Question or IssueRecently I got a fairly suspicious email stating that my Spotify account password had to be reset due to suspicious activity. It provided a password reset link that lead to a site starting with wl.spotify.com, however I couldn't g...

  • Newbie
  • My Question or Issue Recently I got a fairly suspicious email stating that my Spotify account password had to be reset due to suspicious activity. It provided a password reset link that lead to a si...
  • 31x2ejfg4qskfpgakcd4
  • Casual Listener
  • 2179 Views
  • 6 replies
  • 0 likes
  • Account
    Security
  • 2179 Views
  • 6 replies
  • 0 likes

Solved!! User Experience form should not be subject to community account auth session invalidation.

PlanPremiumCountryENG, GBRDeviceCustomOperating Systemcpe:/o:opensuse:tumbleweed:20230813 My Question or Issue At https://community.spotify.com/t5/valuesurveys/surveyspage.surveyform.form.form.form, "Authentication Ticket Mismatched, failed authentic...

rokejulianlockhart_0-1692305075517.png
  • Music Fan
  • Plan Premium Country ENG, GBR Device Custom Operating System cpe:/o:opensuse:tumbleweed:20230813   My Question or Issue   At https://community.spotify.com/t5/valuesurveys/s...
  • rokejulianlockhart
  • Music Fan
  • 259 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Security
  • 259 Views
  • 4 replies
  • 0 likes

Spotify Duo : we changed spotify account and my daughter can not log any more !

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe changed spotify account and my daughter cannot log anymore. The message is that she cannot...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue We chan...
  • Maxim
  • Spotify Star
  • 235 Views
  • 7 replies
  • 0 likes
  • Account
    Security
  • 235 Views
  • 7 replies
  • 0 likes

Solved!! DO YOU LOVE SPOTIFY...!??

Let me know if you love spotify...Don't forget to leave kudos.Thanks.

  • Roadie
  • Let me know if you love spotify... Don't forget to leave kudos. Thanks.
  • Valerooski
  • Regular
  • 621 Views
  • 6 replies
  • 0 likes
  • Account
    Free
    Premium
    Security
    Unlimited
  • 621 Views
  • 6 replies
  • 0 likes

[Bug/Hack] same song keeps interrupting my music

I am a premium member, and I’ve been having a lot of security issues lately. I’ve resolved a few of my problems by logging out of all devices, and changing my password. I even talked to support he said he “secured” my account. Even after that this on...

  • Visitor
  • I am a premium member, and I’ve been having a lot of security issues lately. I’ve resolved a few of my problems by logging out of all devices, and changing my password. I even talked to support he s...
  • OnlyBunnie
  • Visitor
  • 1338 Views
  • 2 replies
  • 6 likes
  • Security
  • 1338 Views
  • 2 replies
  • 6 likes

Superuser Contribution Keeps playing a song I’ve not selected on a device I do not recognise

For the last 2 weeks, I’ll be listening to Spotify, either at home, work or in the car and it jumps to a random song (always the same song and plays on a loop). I swap back to my playlist and it’s back again. This week it’s started to say playing on ...

  • Casual Listener
  • For the last 2 weeks, I’ll be listening to Spotify, either at home, work or in the car and it jumps to a random song (always the same song and plays on a loop). I swap back to my playlist and it’s ba...
  • Alex
  • Spotify Legend
  • 450 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Security
  • 450 Views
  • 4 replies
  • 0 likes

Disabling multi device connections

PlanPremiumCountryUSADevicepcOperating Systemwindows 10 desktop client My Question or IssueI love the multi device connection feature as I love switching between my work computer, home computer, and mobile devices, but there is one big issue I am hop...

  • Newbie
  •   Plan Premium Country USA Device pc Operating System windows 10 desktop client   My Question or Issue I love the multi device connection feature as I love switching between my w...
  • Balder2
  • Newbie
  • 1911 Views
  • 3 replies
  • 0 likes
  • Security
  • 1911 Views
  • 3 replies
  • 0 likes

Superuser Contribution Been logged out and can't get back in because no longer have access to my email

As the title says I've been logged out and can't get back in but can't reset my password because I don't have access to the email address anymore but I can't change my email address without logging in. Plan Premium duoCountry - UK DeviceBlack view bv...

  • Visitor
  • As the title says I've been logged out and can't get back in but can't reset my password because I don't have access to the email address anymore but I can't change my email address without logging i...
  • AlejaR
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 142 Views
  • 1 replies
  • 0 likes

Spotify curators are asking for money to add songs to playlists !

Where can I report such accounts ? When i report listings only cover photos are removed but list owner can fix the situation again.

  • Casual Listener
  • Where can I report such accounts ? When i report listings only cover photos are removed but list owner can fix the situation again.  
  • aliyuhassandaya
  • Music Fan
  • 2260 Views
  • 4 replies
  • 0 likes
  • Other
    Security
  • 2260 Views
  • 4 replies
  • 0 likes

Superuser Contribution False Reporting/Abuse even when Playlist Secret

Made a playlist about a piece of media four years ago. I had tried looking for one that I liked but didn't find one so I made it myself. Thought I'd spread the joy by making it my only public playlist, just in case anyone wanted to follow it. Fast fo...

  • Casual Listener
  • Made a playlist about a piece of media four years ago. I had tried looking for one that I liked but didn't find one so I made it myself. Thought I'd spread the joy by making it my only public p...
  • Larcx-Brisk
  • Regular
  • 2631 Views
  • 13 replies
  • 4 likes
  • Account
    Security
  • 2631 Views
  • 13 replies
  • 4 likes

Superuser Contribution Stop users on same wifi network sending to devices

Whilst listening at work - someone else on the same wifi network, listening on desktop, sent the music they were listening to my phone How can I stop this from happening? I have a similar issue on my home wifi - under devices it shows a device that i...

  • Newbie
  • Whilst listening at work - someone else on the same wifi network, listening on desktop, sent the music they were listening to my phone   How can I stop this from happening?   I have a s...
  • Jsjdiejsjfi
  • Newbie
  • 2049 Views
  • 3 replies
  • 2 likes
  • Security
  • 2049 Views
  • 3 replies
  • 2 likes

Superuser Contribution dont know my password and my email got hacked so i want to change my email any 1 have any help

i have premium and i still want the account back but i cant get into it pls anybody help is there someone i can talk to?

  • Visitor
  • i have premium and i still want the account back but i cant get into it pls anybody help is there  someone i can talk to?
  • ChooseAGoodUsername
  • Roadie
  • 229 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 229 Views
  • 1 replies
  • 0 likes

Spotify account connected to facebook

I'm logged in with facebook and i think i always have been (my account is from somewhere 2017 i think). The problem is that my facebook account was hacked 2 days ago and my brother reported it and now he cant find it so we think the account is delete...

  • Regular
  • I'm logged in with facebook and i think i always have been (my account is from somewhere 2017 i think). The problem is that my facebook account was hacked 2 days ago and my brother reported it and no...
  • ibrahim2630
  • Regular
  • 421 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Security
  • 421 Views
  • 6 replies
  • 0 likes

Superuser Contribution Random Devices Connecting To Account

PlanPremiumCountryUnited States of America My Question or IssueRandom phones keep connecting to my Spotify account and kicking me out from the music I am playing, when I look at the devices connected its always a different name (ie. Ivy’s IPhone). In...

  • Visitor
  • Plan Premium Country United States of America   My Question or Issue Random phones keep connecting to my Spotify account and kicking me out from the music I am playing, when I look at the ...
  • Reagan333
  • Visitor
  • 20862 Views
  • 22 replies
  • 1 likes
  • Account
    Login
    Security
  • 20862 Views
  • 22 replies
  • 1 likes