Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
287630 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
540379 Views
990 replies
114 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129611 Views
74 replies
12 likes
I am tired of having to remember to "hide" what I am listening to. Never want to share publicly.
I am tired of having to remember to "hide" what I am listening to. Never want to share publicly.
Spotify Star
766 Views
3 replies
1 likes
Please give the users the option to customize how their name appears to friends, something like "display nickname".I have a premium account from long time, created from facebook access. But now that I've deleted my facebook account (since I do not wa...
Please give the users the option to customize how their name appears to friends, something like "display nickname". I have a premium account from long time, created from facebook access. But now tha...
Not applicable
946 Views
2 replies
0 likes
Hi! I created my account when I didn't have an active Facebook account. Now, my Facebook account has been activated. I want my link my Spotify account to my Facebook account, but everything I try doesn't work. The troubleshooting stuff I've seen has ...
Hi! I created my account when I didn't have an active Facebook account. Now, my Facebook account has been activated. I want my link my Spotify account to my Facebook account, but everything ...
Regular
1838 Views
3 replies
1 likes
I would like to be able to have more control over what's available on my Spotify profile.As a matter of fact, I would like to have complete control over every single piece of info about me I decide to share (or not share) on Spotify.That means having...
...riends (users that I'm following and that are following me back), or visible only to a specific set of users. Spotify's ambition of making music a social experience is pretty clear, and it's also an i...
Spotify Star
1072 Views
1 replies
1 likes
Why is my photo being used on the discover weekly without my permission?That photo is on my facebook and deviant art.Darla Grosshttps://www.facebook.com/nikki.gross1/photos?lst=635093967%3A635093967%3A1486503878&source_ref=pb_friends_tl
Why is my photo being used on the discover weekly without my permission? That photo is on my facebook and deviant art. Darla Gross https://www.facebook.com/nikki.gross1/photos?lst=635093967%3A6350...
Spotify
622 Views
3 replies
0 likes
TL;DR - When will spotify accept uppercase letters in usernames?Big first world problem here. Im one of the few who created an account without Facebook so I was able to create my own username. When creating it I used upper and lowercase letters so th...
TL;DR - When will spotify accept uppercase letters in usernames? Big first world problem here. Im one of the few who created an account without Facebook so I was able to create my own usernam...
830 Views
0 replies
0 likes
This more of a HELP question.... my my fb photo has changed but Spotify hasn't update it. It's been months . I cannot stand this old photo. It's bringing me down. Any ideas.
This more of a HELP question.... my my fb photo has changed but Spotify hasn't update it. It's been months . I cannot stand this old photo. It's bringing me down. Any ideas.
Roadie
443 Views
1 replies
0 likes
There´s an e mail saying your automatic payment failed error code 45572. The mail looks realy true and I guess some will follow the instructions and give out their card number. It is a letter in Swedish and the right Vat number and everything. Also i...
There´s an e mail saying your automatic payment failed error code 45572. The mail looks realy true and I guess some will follow the instructions and give out their card number. It is a letter in Swed...
Spotify Legend
486 Views
1 replies
0 likes
What kind of nonsense BS is this recent Facebook/social update? I can't look for specific Facebook friends to follow now? I can't even follow my own god d*mn girlfriend because your ridiculous, idiotic coding apparently loads random Facbook friends t...
What kind of nonsense BS is this recent Facebook/social update? I can't look for specific Facebook friends to follow now? I can't even follow my own god d*mn girlfriend because your ridiculous, i...
Community Legend
1364 Views
1 replies
0 likes
