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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4568 Views
  • 1 replies
  • 9 likes
  • Security
  • 4568 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 464853 Views
  • 976 replies
  • 111 likes
  • Account
  • 464853 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205517 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205517 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113190 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113190 Views
  • 72 replies
  • 12 likes

Spotify took my money but I don't get Premium

I payed my brother's account, and everything was good. But when I tried to pay mine, Spotify said that I was already taked that promotion (I was not), but it took my money! I was paying for both (but individually) the promotion of Spotify Premium for...

  • Regular
  • I payed my brother's account, and everything was good. But when I tried to pay mine, Spotify said that I was already taked that promotion (I was not), but it took my money!   I was paying for ...
  • Mathur
  • Casual Listener
  • 1680 Views
  • 18 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 1680 Views
  • 18 replies
  • 0 likes

Superuser Contribution Cant Login using phone number

Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...

  • Visitor
  • Hello!   I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for tha...
  • Not applicable
  • 160269 Views
  • 130 replies
  • 7 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
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  • 160269 Views
  • 130 replies
  • 7 likes

Solved!!Superuser Contribution My spotify username is turned into bunch of numbers and letters

PlanFreeCountryUSDevicePCOperating SystemWindows 10 pro My Question or IssueI registered on Spotify several months ago. I NEVER registered with my facebook and it was NEVER connected to my account. I registered with a proper username "Umbrasi" and it...

  • Casual Listener
  • Plan Free Country US Device PC Operating System Windows 10 pro   My Question or Issue I registered on Spotify several months ago. I NEVER registered with my facebook and it was NEVER c...
  • Ley91
  • Visitor
  • 35971 Views
  • 30 replies
  • 1 likes
  • Account
    Free
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    Other
    Premium
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  • 35971 Views
  • 30 replies
  • 1 likes

Premium

PlanPremiumCountryUSADeviceIPhone 13 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just bought a 3 month premium gift card at target and every time I put the code in it says that it’s invalid or not activated.

  • Visitor
  • Plan Premium Country USA Device IPhone 13  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just bought a 3 month premium gift card at target...
  • Billy-J
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Free
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    Other
    Premium
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  • 136 Views
  • 1 replies
  • 0 likes

Max Limit of Possible Jam Session Users

PlanPremium My Question or IssueI am considering hosting a Jam Session and it is a need to logistically understand if Spotify can cut it or if working with a different platform is better. I have searched the web and there are mainly articles from 202...

  • Casual Listener
  • Plan Premium   My Question or Issue I am considering hosting a Jam Session and it is a need to logistically understand if Spotify can cut it or if working with a different platform is better...
  • Maxim
  • Spotify Star
  • 496 Views
  • 5 replies
  • 1 likes
  • Account
    Premium
    Unlimited
  • 496 Views
  • 5 replies
  • 1 likes

Solved!! spotify ha cambiado mi pais de residencia y no puedo entrar en el programa

hola:soy usuario de spotify unlimited desde hace 2 o 3 años. Hace 3 meses spotify rankings me regalo una suscripción premium por 3 meses por mi actividad. La semana pasada me fui de vacaciones y al volver hoy, me encuentro con que no puedo entrar en ...

  • Regular
  • hola: soy usuario de spotify unlimited desde hace 2 o 3 años. Hace 3 meses spotify rankings me regalo una suscripción premium por 3 meses por mi actividad. La semana pasada me fui de vacaciones y a...
  • Ivan68
  • Visitor
  • 8385 Views
  • 29 replies
  • 1 likes
  • Account
    Free
    Login
    Premium
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    Unlimited
  • 8385 Views
  • 29 replies
  • 1 likes

ILLEGAL BILLING PRACTICE

Currently Spotify is engaged in the same ILLEGAL practice of putting an account on hold when funds are not available on the billing date. Hulu and Netflix both try this to so watch them and report it EVERY TIME. The illicit action by Spotify occurs w...

  • Music Fan
  • Currently Spotify is engaged in the same ILLEGAL practice of putting an account on hold when funds are not available on the billing date.  Hulu and Netflix both try this to so watch them and rep...
  • Angeleyes70
  • Newbie
  • 885 Views
  • 3 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 885 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify is unavailable in Donetsk region, Ukraine, without using VPN or proxy.

PlanPremiumCountryUkraine, Donetsk regionAll DeviceAll Operating SystemSpotify does not launch natively on all devices in the specified region without using VPN or proxy. How can this issue be resolved?

  • Newbie
  • Plan Premium Country Ukraine, Donetsk region All Device All Operating System Spotify does not launch natively on all devices in the specified region without using VPN or proxy. How can this iss...
  • Elena
  • Moderator
  • 448 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Unlimited
  • 448 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me acreditan Spotify premium familiar

Hola, buen día, soy de argentina y adquirí el plan familiar premium por pago adelantado mediante rapipago, en el código que me dan para hacer el pago sale que la acreditación es inmediata, ya ha pasado una hora desde que realicé el pago correspondien...

  • Newbie
  • Hola, buen día, soy de argentina y adquirí el plan familiar premium por pago adelantado mediante rapipago, en el código que me dan para hacer el pago sale que la acreditación es inmediata, ya ha pasa...
  • Nakiri
  • Visitor
  • 695 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 695 Views
  • 2 replies
  • 0 likes

Solved!! Cannot create an account for my 9 year old daughter

I have a premium family account but can't invite her to Spotify since she gets the message that she is too young for a Spotify account. How can I create an account for her? PlanPremiumCountryNetherlands IoS MacBook

  • Casual Listener
  • I have a premium family account but can't invite her to Spotify since she gets the message that she is too young for a Spotify account. How can I create an account for her?   Plan Premium Co...
  • Maxim
  • Spotify Star
  • 342 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 342 Views
  • 3 replies
  • 0 likes

Superuser Contribution Jaką kartę do płacenia za premium [PL]

Sorry for Polish post, but I need help with payment for Spotify Premium and card from another country wont help me. Witam, mam do was pytanie - jaką kartę powinienem mieć do płacenia za Spotify Premium? Mam Alior Bank MasterCard i odrzuca mi kartę. W...

  • Newbie
  • Sorry for Polish post, but I need help with payment for Spotify Premium and card from another country wont help me.   Witam, mam do was pytanie - jaką kartę powinienem mieć do płacenia za Spot...
  • Piorun69
  • Visitor
  • 622 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 622 Views
  • 2 replies
  • 0 likes

CREDIT CARD FRAUD

I was going through my bank statements and I noticed that Spotify has been charging me a monthly fee of $9.99, presumably for the Premium account, which I have NEVER ever authorized. I have no idea how they got a hold of my card number. Don't even te...

  • Regular
  • I was going through my bank statements and I noticed that Spotify has been charging me a monthly fee of $9.99, presumably for the Premium account, which I have NEVER ever authorized. I have no idea h...
  • lineary
  • Casual Listener
  • 1501 Views
  • 16 replies
  • 1 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 1501 Views
  • 16 replies
  • 1 likes

Number of streams per IP address counted

How many streams per IP address of a song count? are more than 20 streams per IP address filtered? are 20 streams limited to one account or one IP address? please answer

  • Casual Listener
  • How many streams per IP address of a song count? are more than 20 streams per IP address filtered? are 20 streams limited to one account or one IP address? please answer 🙏
  • Prague
  • Community Legend
  • 2020 Views
  • 1 replies
  • 1 likes
  • Account
    Free
    Other
    Premium
    Subscription
    Unlimited
  • 2020 Views
  • 1 replies
  • 1 likes

Streaming cap of 300 per Day

Is it true that there's a streaming Cap of 300 streams per day/ account and if somebody makes more than 300 streams he can still listen, but the artist won't get paid for that streams? Ive asked ChatGPT because I've wondered why the streams from my f...

  • Regular
  • Is it true that there's a streaming Cap of 300 streams per day/ account and if somebody makes more than 300 streams he can still listen, but the artist won't get paid for that streams?    ...
  • Billy-J
  • Spotify Star
  • 6622 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Unlimited
  • 6622 Views
  • 1 replies
  • 0 likes

Solved!! DO YOU LOVE SPOTIFY...!??

Let me know if you love spotify...Don't forget to leave kudos.Thanks.

  • Roadie
  • Let me know if you love spotify... Don't forget to leave kudos. Thanks.
  • Valerooski
  • Regular
  • 794 Views
  • 6 replies
  • 0 likes
  • Account
    Free
    Premium
    Security
    Unlimited
  • 794 Views
  • 6 replies
  • 0 likes

Solved!! Redeeming Giftcard with student plan

Hi, I have Spotify Premium and pay $5 a month for it because I am a student. Recently I recieved a $30 Spotify giftcard and redeemed it to my Premium account. However, instead of giving me 6 months of Premium (at $5 a month), it only gave me 3 months...

  • Newbie
  • Hi, I have Spotify Premium and pay $5 a month for it because I am a student.  Recently I recieved a $30 Spotify giftcard and redeemed it to my Premium account.  However, instead of giving m...
  • KenshinHayabusa
  • Newbie
  • 3753 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 3753 Views
  • 3 replies
  • 0 likes

Recommended songs for you

I’ve been a Spotify premium user for years now and never has the recommended songs for you been worse. I swear it plays the same song over and over for weeks and it makes me hate songs that I used to love just because it automatically plays it whenev...

  • Casual Listener
  • I’ve been a Spotify premium user for years now and never has the recommended songs for you been worse. I swear it plays the same song over and over for weeks and it makes me hate songs that I used to...
  • Luan
  • Spotify Star
  • 374 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
    Unlimited
  • 374 Views
  • 1 replies
  • 0 likes

Problème premium Bouygues suite changement de telephone

Bonjour, suite changement de téléphone je n'ai plus accès au premium inclus dans mon offre, henné sais plus quoi faire....

  • Newbie
  • Bonjour, suite changement de téléphone je n'ai plus accès au premium inclus dans mon offre, henné sais plus quoi faire....
  • dbroc
  • Casual Listener
  • 480 Views
  • 4 replies
  • 0 likes
  • Account
    Free
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    Other
    Unlimited
  • 480 Views
  • 4 replies
  • 0 likes

Double charged after switching to duo.

  I switched to duo after the promo to switch for no extra cost for 2 months. I you charged 2 days ago, fine, but then I got charged again 2 hours ago for a total of 21 dollars. What the **bleep**?

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  • Casual Listener
  •     I switched to duo after the promo to switch for no extra cost for 2 months. I you charged 2 days ago, fine, but then I got charged again 2 hours ago for a total of 21 dollars. What the **bl...
  • Maxim
  • Spotify Star
  • 552 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
    Unlimited
  • 552 Views
  • 5 replies
  • 0 likes

Superuser Contribution Button "See all (...) playlists" doesn't show all public playlists of a user due to limit of 200

DeviceHuawei Mate 20 ProOSEMUI 12.0.0 Dear Spotify team, thank you for making it possible to create an unlimited number of public playlists, which is of great benefit for our audio drama project. Unfortunately the number of visible playlists in a use...

Screenshot_20221008_023217_com.spotify.music_edit_3431271613538.jpg
  • Music Fan
  • Device Huawei Mate 20 Pro OS EMUI 12.0.0   Dear Spotify team,   thank you for making it possible to create an unlimited number of public playlists, which is of great benefit for o...
  • Alex
  • Spotify Legend
  • 305 Views
  • 1 replies
  • 2 likes
  • Account
    Unlimited
  • 305 Views
  • 1 replies
  • 2 likes