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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1649 Views
  • 0 replies
  • 7 likes
  • Security
  • 1649 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446284 Views
  • 970 replies
  • 108 likes
  • Account
  • 446284 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199202 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199202 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108423 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108423 Views
  • 72 replies
  • 11 likes

Wrong artist playlist

Wrong artist for Icha for album "Not Think Hard But Deeply", its different artist.this is artist on your list Icha This is the original, and only have 1 album at 2004This is link from CD Baby for original releasehttps://store.cdbaby.com/cd/ichahttps:...

  • Newbie
  • Wrong artist for Icha for album "Not Think Hard But Deeply", its different artist. this is artist on your list Icha   This is the original, and only have 1 album at 2004 This is link fr...
  • Tom
  • Community Legend
  • 546 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • 546 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account possibly hacked. Any way to track the devices connected?

I've been using Spotify for quite a long time now. I have a family plan premium membership. the issue is that none of the accounts related to my plan are using my account without my knowledge. It was fine until a strange playlist appeared on my list,...

  • Casual Listener
  • I've been using Spotify for quite a long time now. I have a family plan premium membership. the issue is that none of the accounts related to my plan are using my account without my knowledge. It was...
  • MonicaM_Bogota
  • Roadie
  • 1258 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • 1258 Views
  • 1 replies
  • 0 likes

MY SPOTIFY PREMIUM WENT TO SPOTIFY FREE EVEN THOUGH I PAYED FOR THIS MONTH

Hello,Not to long ago I decided to unsubscribe to spotify premium because I could not afford it any more. I had payed for the month of october which is my last month, but for some reason my spotify premium switched to spotify free before my subscript...

  • Newbie
  • Hello, Not to long ago I decided to unsubscribe to spotify premium because I could not afford it any more. I had payed for the month of october which is my last month, but for some reason my spotify...
  • Algee
  • Roadie
  • 727 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Mobile
    Windows Phone
  • 727 Views
  • 1 replies
  • 0 likes

Your country does not match the one set in your profile

Device: OSX, Windows Phone Operating System Version: El Capitan, Windows Phone 8.1 Spotify Version: I dont know Description:When I try to login on OSX and Windows Phone I receive the message: Your country does not match the one set in your profile. I...

  • Newbie
  • Device: OSX, Windows Phone   Operating System Version: El Capitan, Windows Phone 8.1   Spotify Version: I dont know   Description: When I try to login on OSX and Windows Phone I...
  • Dreadlord
  • Community Legend
  • 590 Views
  • 1 replies
  • 0 likes
  • Desktop
    Windows Phone
  • 590 Views
  • 1 replies
  • 0 likes