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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1705 Views
  • 0 replies
  • 7 likes
  • Security
  • 1705 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446595 Views
  • 970 replies
  • 108 likes
  • Account
  • 446595 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199320 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199320 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108503 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108503 Views
  • 72 replies
  • 11 likes

[All Platforms][Your Library] Exemption to the 30 day offline rule

Hi, i know about the 30 offline restriction and am usually totally fine with it and understand the contractual and technical reasons behind it.Here is the catch. As a long time subscriber and vivid user of Spotify all my listening happens here. Now m...

  • Newbie
  • Hi,   i know about the 30 offline restriction and am usually totally fine with it and understand the contractual and technical reasons behind it. Here is the catch. As a long time subscribe...
  • Maxim
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Your Library
  • 252 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Mobile][Your Library] Cancel Artist option

An option to remove a particular artist from all Daily Mixes, Likes, Playlists, etc permanently. A method to completely "Cancel" the artist. For example: I used to like Twenty One Pilots, but I discovered they support the Confederate Flag. As a resul...

  • Casual Listener
  • An option to remove a particular artist from all Daily Mixes, Likes, Playlists, etc permanently.  A method to completely "Cancel" the artist.    For example:  I used to like Twe...
  • MyNameIsJuren
  • Casual Listener
  • 671 Views
  • 2 replies
  • 0 likes
  • Mobile
    Your Library
  • 671 Views
  • 2 replies
  • 0 likes

[All Platforms][Your Library] Allow some sort of mass edit of listening history/favorites on PC

My account kept getting accessed by other users without my knowledge until I worked with Spotify to get it fixed and more security. However, now my listening history and list of favorite songs/artists/albums is now full of hundreds of things from the...

  • Newbie
  • My account kept getting accessed by other users without my knowledge until I worked with Spotify to get it fixed and more security. However, now my listening history and list of favorite songs/artist...
  • osornios
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Your Library
  • 328 Views
  • 1 replies
  • 0 likes

[Your Library] The email linked with my spotify got deleted by my school. Now I cannot log on.

The email linked with my spotify got deleted by my school. Now I cannot log on. Is there any way I can retrieve my music please please help. How do I change the email address without logging in because Spotify won't let me do so. Or can someone from ...

  • Visitor
  • The email linked with my spotify got deleted by my school. Now I cannot log on. Is there any way I can retrieve my music please please help. How do I change the email address without logging in becau...
  • Ximzend
  • Rising Star 3
  • 442 Views
  • 1 replies
  • 0 likes
  • Your Library
  • 442 Views
  • 1 replies
  • 0 likes

[All Platforms] Alphabetical artist sorting

I really would like to be able to sort my artists list alphabetically because my list is getting out of hand and can actually take me 10+ minutes to find who I'm looking for because it always seems to sort by recently played.

  • Casual Listener
  • I really would like to be able to sort my artists list alphabetically because my list is getting out of hand and can actually take me 10+ minutes to find who I'm looking for because it always seems t...
  • Jose_M
  • Spotify Star
  • 548 Views
  • 1 replies
  • 1 likes
  • All Platforms
    Your Library
  • 548 Views
  • 1 replies
  • 1 likes

Solved!! [All Platforms][Your Library] Is it possible to recover the year in music 2015 playlist?

Managed to save my year in music 2014 to a new one, but I'm trying to find the equivalent for 2015. I've found the mail I got at the end of 2015, but the link leads nowhere. Similarly, spotify.com/2015 just leads to the 2016 page. I understand if the...

  • Visitor
  • Managed to save my year in music 2014 to a new one, but I'm trying to find the equivalent for 2015. I've found the mail I got at the end of 2015, but the link leads nowhere. Similarly, spotify.com/20...
  • Luan
  • Spotify Star
  • 623 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Your Library
  • 623 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Your Library] Tool for choose what you DON'T WANT to listen

My account usually starts to play musics of a style that I hate, while I am listening my playlists or podcasts. Because of this problem the app suggests songs that I would never willingly listen to. It would be very useful to have a tool for choose w...

  • Casual Listener
  • My account usually starts to play musics of a style that I hate, while I am listening my playlists or podcasts. Because of this problem the app suggests songs that I would never willingly listen to. ...
  • Katerina
  • Spotify Legend
  • 640 Views
  • 3 replies
  • 1 likes
  • All Platforms
    Your Library
  • 640 Views
  • 3 replies
  • 1 likes