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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27881 Views
  • 59 replies
  • 23 likes
  • 27881 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870422 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870422 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24748 Views
  • 3 replies
  • 0 likes
  • 24748 Views
  • 3 replies
  • 0 likes

It is too difficult to give feedback

PlanPremium familyCountryMalaysia DeviceMate 20 proOperating System Android Oreo My Question or IssueHello I just spent 10 minutes trying to get help with a frustrating issue on spofity. I tried last when the issue happened last month as well, but I ...

  • Casual Listener
  • Plan Premium family Country Malaysia  Device Mate 20 pro Operating System  Android Oreo   My Question or Issue Hello   I just spent 10 minutes trying to get help...
  • osornios
  • Spotify Star
  • 490 Views
  • 1 replies
  • 2 likes
  • Feedback
    Help
    support
  • 490 Views
  • 1 replies
  • 2 likes

Spotify wont pause songs

PlanPremiumCountry DeviceGalaxy J8Operating SystemAndroid 9 My Question or IssueWhen i'm listening to spotify and i want to hear an audio on whatsapp, spotify will lower the volume but won't pause the song, making it very hard to hear the audio.Is th...

  • Casual Listener
  •   Plan Premium Country   Device Galaxy J8 Operating System Android 9   My Question or Issue When i'm listening to spotify and i want to hear an audio on whatsapp, spoti...
  • Azell
  • Casual Listener
  • 758 Views
  • 2 replies
  • 0 likes
  • Help
  • 758 Views
  • 2 replies
  • 0 likes

Superuser Contribution Samsung Galaxy S10: Music Stops Playing After Screen Is Locked on Bluetooth

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10Operating SystemAndroid 9 Pie My Question or IssueMy music will stop playing a few seconds after I lock my screen. It seems to only be happening on Bluetooth, as when I disconnect it seems to wor...

  • Casual Listener
  • ...ave tried suggestions from other similar posts such as turning off battery saver mode, but nothing seems to work. Any help would be much appreciated.  
  • Petya
  • Community Legend
  • 5277 Views
  • 3 replies
  • 2 likes
  • bluetooth
    Help
    music stops playing
    Power Saver
    Samsung
  • 5277 Views
  • 3 replies
  • 2 likes

Sd card option

First of all your forum posting thing needs to be simplified... like why is it so clunky? Ok, I recently re-downloaded spotify and I cannot find the option to download my music to my sd card. The option that was there is not showing up for me.Can you...

  • Visitor
  • ...ard. The option that was there is not showing up for me. Can you help me find it please? This is very frustrating.  Thank you Plan Premium Galaxy s7     My Question or Issue  
  • Loxer
  • Community Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • Help
  • 349 Views
  • 1 replies
  • 0 likes

Mic ? Not working VR app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • nielrio
  • Gig Goer
  • 617 Views
  • 3 replies
  • 0 likes
  • Help
  • 617 Views
  • 3 replies
  • 0 likes

Shuffle turns off / Search bar

PlanPremiumCountryChileDeviceMoto x4Operating SystemAndroid Oreo My Question or IssueShuffle turns off every time I pick a song of my librarie and is anoying when you first take off the search bar of the playlist I was **bleep** but it was still in t...

  • Newbie
  •   Plan Premium Country Chile Device Moto x4 Operating System Android Oreo   My Question or Issue Shuffle turns off every time I pick a song of my librarie and is anoying when you...
  • 311 Views
  • 0 replies
  • 0 likes
  • badchoices
    bugs
    Help
  • 311 Views
  • 0 replies
  • 0 likes

Spotify crashes when I search for a song in playlist while there is already a song in q, I have unin

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OlciOn
  • Composer
  • 342 Views
  • 1 replies
  • 0 likes
  • Help
  • 342 Views
  • 1 replies
  • 0 likes

Offline Mode Randomly Returns to Online Mode.

Hi fellas. I sorta at times share an account with a friend. While she's listening on my account, I turn on Offline Mode so I can still listen through Spotify and not interrupt our sessions. But as of recently, everytime I turn on Offline mode because...

  • Casual Listener
  • Hi fellas. I sorta at times share an account with a friend. While she's listening on my account, I turn on Offline Mode so I can still listen through Spotify and not interrupt our sessions. But as of...
  • Vitellio
  • Casual Listener
  • 649 Views
  • 2 replies
  • 0 likes
  • Help
  • 649 Views
  • 2 replies
  • 0 likes

Songs wont play

PlanPremiumCountry United statesDevice(Samsung Galaxy 9)Operating System Android My Question or Issue So I started to notice certain songs wont play, that used to play before. Everytime I select certain songs, and theres quite a few the more I look, ...

  • Newbie
  • Plan Premium Country  United states Device (Samsung Galaxy 9) Operating System  Android   My Question or Issue  So I started to notice certain songs wont play, that used...
  • 348 Views
  • 0 replies
  • 0 likes
  • Help
  • 348 Views
  • 0 replies
  • 0 likes

Solved!! Sort playlist on phone?

PlanPremiumCountry USADeviceGoogle Pixel 1Operating SystemAndroid Oreo My Question or IssueOn my phone: I am trying to sort my starred playlist by newest added, but when I tap 'Sort playlist' I am just brought back to the playlist with no changes. Do...

  • Gig Goer
  • Plan Premium Country  USA Device Google Pixel 1 Operating System Android Oreo   My Question or Issue On my phone: I am trying to sort my starred playlist by newest added, but when...
  • Noah
  • Spotify Star
  • 1037 Views
  • 3 replies
  • 0 likes
  • Help
  • 1037 Views
  • 3 replies
  • 0 likes

Browse and Radio Tabs gone?!

So I opened my Spotify app on my iPhone yesterday morning to find it had updated and was missing the Radio and Browse tabs from the bottom of the app. It’s version 8.4.76 and I have premium, so I’m very confused why they’re not there anymore? Is this...

  • Visitor
  • So I opened my Spotify app on my iPhone yesterday morning to find it had updated and was missing the Radio and Browse tabs from the bottom of the app. It’s version 8.4.76 and I have premium, so I’m v...
  • Jose_M
  • Spotify Star
  • 1732 Views
  • 2 replies
  • 1 likes
  • Browse
    Help
    iphone app
    missing tabs
    Radio
    Update
  • 1732 Views
  • 2 replies
  • 1 likes

Requesting Song or Adding My Own

I've recently found some new songs that I want to add to my Spotify but I can't find them on the app. Is there any way to request songs to be added or to somehow add my own? I saw a playlist with a song that I wanted in it earlier and it looked like ...

  • Newbie
  • I've recently found some new songs that I want to add to my Spotify but I can't find them on the app. Is there any way to request songs to be added or to somehow add my own? I saw a playlist with a s...
  • Loxer
  • Community Legend
  • 1115 Views
  • 1 replies
  • 0 likes
  • add
    Help
    songs
  • 1115 Views
  • 1 replies
  • 0 likes

My own username shows up below a spotify song title within a playlist

I dont have any colaborative playlists but my own name shows up below a song name inside of a playlist. this makes navigation 10 times harder. PlanPremiumCountry The NetherlandsDeviceSamsung Galaxy A5 2017Operating SystemAndroid

  • Casual Listener
  • I dont have any colaborative playlists but my own name shows up below a song name inside of a playlist. this makes navigation 10 times harder.     Plan Premium Country  The Nethe...
  • mikagiraffe
  • Casual Listener
  • 644 Views
  • 2 replies
  • 0 likes
  • Help
    navigation
    navigation issues
  • 644 Views
  • 2 replies
  • 0 likes

Search is offline, while the rest of the app works???

PlanPremiumCountry USADeviceSamsung Galaxy Note 8 REV1.0Operating SystemAndroid 8.0.0 My Question or Issue When I access the search function on mobile data and try searching a song or artist, it always returns that I'm "offline". I'm able to access H...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy Note 8 REV1.0 Operating System Android 8.0.0   My Question or Issue  When I access the search function on mobile data and try ...
  • Billy-J
  • Spotify Star
  • 1198 Views
  • 1 replies
  • 0 likes
  • Android
    bug
    Help
    Search
    support
  • 1198 Views
  • 1 replies
  • 0 likes

Solved!! How do i actually listen to music

Ok how do i listen to my music? I appoligise in advance for the essayAlso spelling and grammar errors but this is the internet and 90% of people dont care So i created a playlist and at first it was fine and it played the first song on it but when th...

  • Casual Listener
  • ...efore taking to the internet in search of help. Obiosly as this post's exsistance suggests i did not find it   So here i am someone please help  
  • Somebodyhelpme
  • Casual Listener
  • 1297 Views
  • 6 replies
  • 0 likes
  • Help
    music
    Playlists
  • 1297 Views
  • 6 replies
  • 0 likes

Deleted songs

Someone knows how i can recover songs of my playlist?, i deleted some the other day and i want to recover them, i didn't delete the playlist, only the songs inside.PLEASE HELP

  • Visitor
  •   Someone knows how i can recover songs of my playlist?, i deleted some the other day and i want to recover them, i didn't delete the playlist, only the songs inside. PLEASE HELP 😞
  • 361 Views
  • 0 replies
  • 2 likes
  • Help
  • 361 Views
  • 0 replies
  • 2 likes

Canciones borradas

¿Alguien puede ayudarme a recuperar canciones que fueron borradas dentro de un playlist (No el playlist en si solo canciones)?POR FAVOR

  • Visitor
  •   ¿Alguien puede ayudarme a recuperar canciones que fueron borradas dentro de un playlist (No el playlist en si solo canciones)? POR FAVOR 😞
  • 12511 Views
  • 0 replies
  • 44 likes
  • Help
  • 12511 Views
  • 0 replies
  • 44 likes

Android version warning galaxy 8

I constantly get an android version warning on my S8 with android 8.0 (see attachment) Why???

  • Regular
  • I constantly get an android version warning on my S8 with android 8.0 (see attachment)     Why???
  • 4o4error
  • Regular
  • 434 Views
  • 1 replies
  • 0 likes
  • Android
    errors
    Help
    Samsung s8
    warning
  • 434 Views
  • 1 replies
  • 0 likes

Recently played artists not changing after a month or more

My recently played artists have been stuck for a very long time. I have deleted the app and reinstalled. Logged out and back in. On my phone I have cleared cache and then deleted it from there reinstalled it and redownload everything. Reset my phone ...

  • Visitor
  • My recently played artists have been stuck for a very long time. I have deleted the app and reinstalled. Logged out and back in. On my phone I have cleared cache and then deleted it from there reinst...
  • 305 Views
  • 0 replies
  • 0 likes
  • Help
    Recently played artists
  • 305 Views
  • 0 replies
  • 0 likes