Announcements

Help Wizard

Step 1

NEXT STEP

Topics with Label: Premium

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27662 Views
  • 59 replies
  • 23 likes
  • 27662 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870358 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870358 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24734 Views
  • 3 replies
  • 0 likes
  • 24734 Views
  • 3 replies
  • 0 likes

No se activó mi cuenta premium

Buenos días, hace un momento quise activar mi cuenta premium con la promoción de 3 meses por 0,99 $, hice todo correctamente pero el momento del cobro me salio un mensaje que decía que mi banco esta pasando un mal día y demás cuestiones, aun así me c...

  • Visitor
  • Buenos días, hace un momento quise activar mi cuenta premium con la promoción de 3 meses por 0,99 $, hice todo correctamente pero el momento del cobro me salio un mensaje que decía que mi banco e...
  • Rubi2
  • Casual Listener
  • 2509 Views
  • 14 replies
  • 0 likes
  • Premium
  • 2509 Views
  • 14 replies
  • 0 likes

I got premium, but only can play music like free

I can't play the music that I want, only can play like a free account

  • Newbie
  • I can't play the music that I want, only can play like a free account
  • JFiveJ5
  • Newbie
  • 424 Views
  • 1 replies
  • 0 likes
  • Premium
  • 424 Views
  • 1 replies
  • 0 likes

Solved!! Google Play gift card to purchase Premium?

Hello, I just recently purchased a $25 Google Play card and added it to my google account on the Play Store. Is there a way to obtain Spotify Premium from my Google Play account? I read in some places that it isn't true and I read in some places that...

  • Newbie
  • Hello,   I just recently purchased a $25 Google Play card and added it to my google account on the Play Store. Is there a way to obtain Spotify Premium from my Google Play account? I read i...
  • user-removed
  • Not applicable
  • 64037 Views
  • 8 replies
  • 8 likes
  • card
    Gift Card
    google play
    Premium
    Spotify Premium
  • 64037 Views
  • 8 replies
  • 8 likes

No puedo guardar música en la tarjeta SD

Solía tener mi música offline guardada en la memoria SD, pero hace unos 5 días se borraron todas y ya me aparece la opción de guardar en la SD, ayuda

  • Newbie
  • Solía tener mi música offline guardada en la memoria SD, pero hace unos 5 días se borraron todas y ya me aparece la opción de guardar en la SD, ayuda
  • DXTN
  • Regular
  • 4936 Views
  • 1 replies
  • 0 likes
  • Premium
  • 4936 Views
  • 1 replies
  • 0 likes

Google cast not found on Android?

I'm trying to connect to my TV through android. The problem is it's not finding my GoogleCast device. I'm pretty sure it's connected before, I strongly remember doing so but now it's not. It can find my Desktop and my Smart TV but not my older TV wit...

  • Regular
  • I'm trying to connect to my TV through android. The problem is it's not finding my GoogleCast device.    I'm pretty sure it's connected before, I strongly remember doing so but now it's n...
  • 433 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
  • 433 Views
  • 0 replies
  • 0 likes

Now need to go online in 12 hours?

So I'm about to have a trip to a place where access to spotify server will be limited, when I was trying the offline mode I discovered that I now only have 12 hours before I need to go online. Couldn't even make it through the flight.. I have tg ree ...

  • Casual Listener
  • So I'm about to have a trip to a place where access to spotify server will be limited, when I was trying the offline mode I discovered that I now only have 12 hours before I need to go online. Couldn...
  • 327 Views
  • 0 replies
  • 0 likes
  • Offline Access
    Offline availability
    Premium
  • 327 Views
  • 0 replies
  • 0 likes

Saved songs are not available offline

I am a premium user for a long time but since last week (at least i realized) the saved songs are not available anymore. I uninstalled and reinstalled spotify but did not work. What should i do?

  • Casual Listener
  • I am a premium user for a long time but since last week (at least i realized) the saved songs are not available anymore. I uninstalled and reinstalled spotify but did not work. What should i do?
  • 344 Views
  • 0 replies
  • 0 likes
  • Not Available
    Premium
    Samsung Galaxy S7 Edge
    saved songs
  • 344 Views
  • 0 replies
  • 0 likes

Spotify startup agony on Android

Hi there, my Spotify regularly stops responding during startup. I see the circle rotating and oops messages when switching between main sections like Home, Browse, Search. This agony takes tens of seconds, but often several annoying minutes. It consu...

  • Casual Listener
  • Hi there, my Spotify regularly stops responding during startup. I see the circle rotating and oops messages when switching between main sections like Home, Browse, Search. This agony takes tens of se...
  • woodandrew90
  • Roadie
  • 343 Views
  • 1 replies
  • 0 likes
  • Premium
  • 343 Views
  • 1 replies
  • 0 likes

Solved!! How do I send my downloads to my SD Card?

How do I send my music downloads on the SD Card using Android?I can't find the word or option "storage" when I'd tapped on the "settings"icon on my Android.

  • Music Fan
  • How do I send my music downloads on the SD Card using Android? I can't find the word or option "storage" when I'd tapped on the "settings" icon on my Android.
  • KatesHere
  • Community Legend
  • 38852 Views
  • 13 replies
  • 0 likes
  • Premium
  • 38852 Views
  • 13 replies
  • 0 likes

Subscriptores no tienen premium

Compre el plan familiar e invite mediante el link a un familiar que no tenía ningún tipo de cuenta en Spotify, cuando ingresa solo tiene habilitadas las funciones free y no deja tener música offline

  • Newbie
  • Compre el plan familiar e invite mediante el link a un familiar que no tenía ningún tipo de cuenta en Spotify, cuando ingresa solo tiene habilitadas las funciones free y no deja tener música offline
  • 311 Views
  • 0 replies
  • 0 likes
  • Familiar
    Free
    Premium
  • 311 Views
  • 0 replies
  • 0 likes

No error for broken SD card

I currently have the problem that my downloaded Spotify playlists keep losing their download setting. I have reasonable certainty this is caused by a broken SD card, so that's not directly a Spotify problem. However, there was no error. No notificati...

  • Regular
  • ...he problem against the solutions for similar problems I could find. I wasn't kicked out of Premium when it happened although I did have to log on again. I used Facebook logon, while my account was n...
  • Neil_Boekend
  • Regular
  • 488 Views
  • 2 replies
  • 0 likes
  • Android
    broken
    missing error message
    playlist missing
    Premium
    sd card
  • 488 Views
  • 2 replies
  • 0 likes

Acount Premium Fehler

Ich habe bereits eine Acount nach einer weile musste ich die App deinsterlieren habe sie aber am gleichen tag wieder insterliert und habe jetzt kein Premium mehrWas soll ich tun ?

  • Newbie
  • Ich habe bereits eine Acount nach einer weile musste ich die App deinsterlieren habe sie aber am gleichen tag wieder insterliert und habe jetzt kein Premium mehr Was soll ich tun ?
  • StarkerFisch
  • Newbie
  • 338 Views
  • 1 replies
  • 0 likes
  • Premium
  • 338 Views
  • 1 replies
  • 0 likes

Update, now wont dowload

I updated my Spotify on my android. It's now making me re-download all my music. But nothing with download!!

  • Casual Listener
  • I updated my Spotify on my android. It's now making me re-download all my music. But nothing with download!!
  • ag2526
  • Roadie
  • 325 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 325 Views
  • 1 replies
  • 0 likes

Solved!! Can't select a song to play

Hi, I have spotify family premium plan and I can't select a song or playlist to play on my phone. I have an android phone and I think after the recent update, it started happening.Everything works fine on desktop or on my laptop. I'm not sure if this...

  • Casual Listener
  • Hi,   I have spotify family premium plan and I can't select a song or playlist to play on my phone. I have an android phone and I think after the recent update, it started happening. E...
  • saitsifedlemon
  • Casual Listener
  • 1601 Views
  • 3 replies
  • 0 likes
  • Android
    Oneplus
    Premium
  • 1601 Views
  • 3 replies
  • 0 likes

Changing country killed my Spotify settings

Hello, I'm Italian and work in the Netherlands.I always travel through the two countries many times (like weekends in Italy and working days in the Netherlands).I used to have my Spotify Premium since like 2 years working always correctly.I was regis...

  • Casual Listener
  • Hello, I'm Italian and work in the Netherlands. I always travel through the two countries many times (like weekends in Italy and working days in the Netherlands). I used to have my Spotify Premium...
  • dacasanovat
  • Newbie
  • 999 Views
  • 4 replies
  • 0 likes
  • country
    Premium
  • 999 Views
  • 4 replies
  • 0 likes

Spotify doesnt download all songs in the playlist

Hi guys,I have Spotify premium.When I try to download a playlist it downloads it but skips like 1 or 2 songs of the playlist. Why?Thanks in advance

  • Newbie
  • Hi guys, I have Spotify premium. When I try to download a playlist it downloads it but skips like 1 or 2 songs of the playlist. Why? Thanks in advance
  • mmcmatheus15
  • Gig Goer
  • 420 Views
  • 3 replies
  • 0 likes
  • Premium
    Spotify
  • 420 Views
  • 3 replies
  • 0 likes

Android device streams downloaded songs (they don't work offline)

Hi, I use spotify Premium on my Samsung Galaxy S2+. A few weeks ago a new album was released from some Artists I like. I can't play the songs when im offline. I downloaded them multiple times but it ended with the same result. The album is called " H...

  • Casual Listener
  • Hi,   I use spotify Premium on my Samsung Galaxy S2+.  A few weeks ago a new album was released from some Artists I like. I can't play the songs when im offline. I downloaded them m...
  • jakob_mohr
  • Casual Listener
  • 439 Views
  • 2 replies
  • 0 likes
  • Android
    Offline download
    Offline songs
    Premium
  • 439 Views
  • 2 replies
  • 0 likes

Premium summer discount

I just bought premium summer discount , (3 months for $9.99) but when I got my receipt it said I just got regular premium for 9.99 and will be charged monthly. How do I know if I really got the summer discount??

  • Casual Listener
  • I just bought premium summer discount , (3 months for $9.99) but when I got my receipt it said I just got regular premium for 9.99 and will be charged monthly. How do I know if I really got the s...
  • 474 Views
  • 0 replies
  • 0 likes
  • Payment
    Premium
    summer
  • 474 Views
  • 0 replies
  • 0 likes

I can't download songs when the screen turns off

Hi. I have premium account and I only can download songs when I'm running spotify and the screen is turning on.When my phone is locked but I'm listening music from Spotify, the download stop.Is this a device configuration?I have Samsung Galaxy S6 edg...

  • Newbie
  • Hi. I have premium account and I only can download songs when I'm running spotify and the screen is turning on. When my phone is locked but I'm listening music from Spotify, the download stop. Is t...
  • utack2
  • Gig Goer
  • 410 Views
  • 1 replies
  • 0 likes
  • Android 6.0
    Premium
    Samsung Galaxy S6 edge+
  • 410 Views
  • 1 replies
  • 0 likes

no sound playing after few songs

premium user here. there's no sound playing after few songs. if you stop and play or click previous track the sound comes back. i have tried logging in and out, uninstall the app, reboot and even reset my phone just to get it working but no luck. has...

  • Casual Listener
  • premium user here. there's no sound playing after few songs. if you stop and play or click previous track the sound comes back. i have tried logging in and out, uninstall the app, reboot and even r...
  • Metamora
  • Regular
  • 1575 Views
  • 9 replies
  • 0 likes
  • Premium
    Security
  • 1575 Views
  • 9 replies
  • 0 likes