Help Wizard

Step 1

NEXT STEP

Topics with Label: Premium

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27837 Views
  • 59 replies
  • 23 likes
  • 27837 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870407 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870407 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24745 Views
  • 3 replies
  • 0 likes
  • 24745 Views
  • 3 replies
  • 0 likes

Offline musics are disappearing

I'm a premium user almost the begining Spotify came to Brasil. The only reason I pay is to listen when I'm offline. But even downloaded all the musics in the playlist, when I'm offline a lot of musics doesn't play.It is boring me because probably I'm...

  • Casual Listener
  • I'm a premium user almost the begining Spotify came to Brasil. The only reason I pay is to listen when I'm offline. But even downloaded all the musics in the playlist, when I'm offline a lot of m...
  • leopereshz
  • Casual Listener
  • 488 Views
  • 2 replies
  • 0 likes
  • Bug Playlist
    Offline songs
    Premium
  • 488 Views
  • 2 replies
  • 0 likes

My Android Crash everytime I open the app

My Alcatel One Touch 6030D it's crashing everytime I open Spotify. I'm getting tired of this, 2 weeks ago I talk with a person that supports me for my problem on the twitter page from SpotifySuport. He asked me about my account my cellphone model but...

  • Casual Listener
  • ...He asked me about my account my cellphone model but they won't reply back anymore I don't know what else to do! I've done literaly EVERYTHING for solve this problem. I'm paying for premium and I'm w...
  • MattSuda
  • Spotify Star
  • 461 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 461 Views
  • 1 replies
  • 0 likes

Automatic mobile app open!

How do I turn off the automatic Open mobile app option. If I open spotify on my desktop it automaticly opens on my phone. This is not good at all. Someone opened spotify on my desktop and it opened on my phone without my knowledge and it just used my...

  • Casual Listener
  • How do I turn off the automatic Open mobile app option.   If I open spotify on my desktop it automaticly opens on my phone. This is not good at all. Someone opened spotify on my desktop and it...
  • Daniel
  • Community Legend
  • 2537 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 2537 Views
  • 4 replies
  • 0 likes

Got the Premium, can't make playlists available offline

I just signed up for the premium and have my 1st month free. But it will not let me make my playlists available offline or sync my android cell with it. I want to be able to listen without having to be connected to the internet. I also signed out of ...

  • Casual Listener
  • I just signed up for the premium and have my 1st month free.  But it will not let me make my playlists available offline or sync my android cell with it.  I want to be able to listen w...
  • MattSuda
  • Spotify Star
  • 379 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 379 Views
  • 1 replies
  • 0 likes

New Samsung Galaxy KitKat Cannot See My Playlists

I was able to logon to Spotify Premium with an new Samsung Galaxy with Android 4.4 KitKat, look up an album, and listen with no problem at all. However, my playlists and other information are not appearing on the device. I have a laptop, an Adroid de...

  • Visitor
  • I was able to logon to Spotify Premium with an new Samsung Galaxy with Android 4.4 KitKat, look up an album, and listen with no problem at all. However, my playlists and other information are not a...
  • Daniel
  • Community Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 368 Views
  • 1 replies
  • 0 likes

not launching

I've had Spotify Premium for years and just got a new phone. An LG F60 and I can't get it to open up. I uploaded to the application and when I click on the Spotify app, just like I used to on my old phone... It just goes to a black screen. How can I ...

  • Newbie
  • I've had Spotify Premium for years and just got a new phone. An LG F60 and I can't get it to open up. I uploaded to the application and when I click on the Spotify app, just like I used to on my o...
  • 365 Views
  • 0 replies
  • 0 likes
  • Premium
  • 365 Views
  • 0 replies
  • 0 likes

Solved!! Songs stopping after 1s on android phone

I just installed the Spotify app on my new android phone (Samsung Galaxy S4 mini). I logged in with Facebook. Everything looks fine, all my information (playlists etc) is there. But whenever I start playing a song it stops after ca 1s. No error messa...

  • Casual Listener
  • I just installed the Spotify app on my new android phone (Samsung Galaxy S4 mini). I logged in with Facebook. Everything looks fine, all my information (playlists etc) is there.   But whenev...
  • user-removed
  • Not applicable
  • 677 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 677 Views
  • 3 replies
  • 0 likes

How do I stop Spotify from sending me notification?

Hello, Nexus 7 2013 premium user here. Since the last update, I keep getting notification of songs out of sudden from Spotify, when I'm not even listening to music, and the song doesn't seems to be in any of my playlist, so I see this as spam. I alre...

  • Casual Listener
  • Hello,   Nexus 7 2013 premium user here.   Since the last update, I keep getting notification of songs out of sudden from Spotify, when I'm not even listening to music, and the s...
  • hwa107
  • Casual Listener
  • 3521 Views
  • 3 replies
  • 1 likes
  • Premium
  • 3521 Views
  • 3 replies
  • 1 likes

My premium has downgraded to free.

Hi,I added spotify premium on to my Vodafone tarriff and has been working perfectly for months. Last week my premium downgraded to the free spotify!? Vodafone say it is a technical issue with spotify that you are trying to fix.Can you please tell me ...

  • Newbie
  • Hi, I added spotify premium on to my Vodafone tarriff and has been working perfectly for months. Last week my premium downgraded to the free spotify!? Vodafone say it is a technical issue with s...
  • Richard
  • Community Legend
  • 2734 Views
  • 6 replies
  • 0 likes
  • downgraded
    Free
    Premium
  • 2734 Views
  • 6 replies
  • 0 likes

Spotify Premium Mobile Not Working

Spotify suddenly stopped working when my android is connected to my carrier. It only works when I'm connected to wifi. I've done everything including reinstalling Spotify several times. I've had spotify premium for two years and i will cancel my subs...

  • Regular
  • ...potify premium for two years and i will cancel my subscription if no one will fix the problem.
  • tuomashki
  • Casual Listener
  • 2077 Views
  • 16 replies
  • 0 likes
  • Premium
  • 2077 Views
  • 16 replies
  • 0 likes

unable to search, discovery, and browse not working

when I do a search the circle just keeps going with a message saying no internet connection. when I try to use discover, browse, & radio it says that I need to turn on my wifi, and and turn off the offline mode. I've done that several times trying it...

  • Regular
  • when I do a search the circle just keeps going with a message saying no internet connection. when I try to use discover, browse, & radio it says that I need to turn on my wifi, and and turn o...
  • Joe
  • Community Legend
  • 981 Views
  • 7 replies
  • 0 likes
  • Premium
  • 981 Views
  • 7 replies
  • 0 likes