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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27795 Views
  • 59 replies
  • 23 likes
  • 27795 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870388 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870388 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24743 Views
  • 3 replies
  • 0 likes
  • 24743 Views
  • 3 replies
  • 0 likes

Superuser Contribution Download Single Track from an Album

PlanPremiumCountryUKDeviceOnePlus XOperating SystemAndroid 6.0.1 (Marshmallow?) My Question or IssuePreviously I was able to like a song to add it to my all songs list, then find the album I saved the song from in my library, which would have only th...

  • Casual Listener
  • ...eliberate change in the new update because Spotify wants to screw us over, or is it just me being blind?
  • OscarDC
  • Moderator
  • 717 Views
  • 3 replies
  • 1 likes
  • Albums
    downloads
    Update
  • 717 Views
  • 3 replies
  • 1 likes

Superuser Contribution Slow loading albums, barely usable since update

PlanPremium CountryUnited Kingdom DeviceSamsung Note 20 Ultra Operating SystemAndroid My Question or Issue Echoing other people's issue, I thought I would post mine, to give this issue more attention Since the new update, it is an interminable proces...

  • Music Fan
  • ...eople's issue, I thought I would post mine, to give this issue more attention   Since the new update, it is an interminable process to scroll through my albums. Loads a few albums a chunk at a time b...
  • zamorano400
  • Music Fan
  • 603 Views
  • 4 replies
  • 1 likes
  • loading
    Update
  • 603 Views
  • 4 replies
  • 1 likes

Solved!! Malware from spotify app after new update

Hey, Ever since my Spotify app updated to version 8.7.48.1062 (today), I got a notification from my anti-virus software (Eset) that a malware or trojan (TrojanDropper.Agent.KBA) has been quarantined and is coming from the spotify app. As a safety pre...

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  • Casual Listener
  • Hey,    Ever since my Spotify app updated to version 8.7.48.1062 (today), I got a notification from my anti-virus software (Eset) that a malware or trojan (TrojanDropper.Agent.KBA) has b...
  • BlackRose2335
  • Casual Listener
  • 3064 Views
  • 3 replies
  • 3 likes
  • Android
    malware
    Troubleshooting
    Update
  • 3064 Views
  • 3 replies
  • 3 likes

Solved!!Superuser Contribution Can't see number of songs in playlist in new app update

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3Operating SystemAndroid 8 My Question or IssueSince the new app update, there is no way to see the number of songs in a playlist. I used to be able to see this in the Playlists page of Your Library n...

  • Newbie
  •     Plan Premium Country United States Device Google Pixel 3 Operating System Android 8   My Question or Issue Since the new app update, there is no way to see the number o...
  • Camy077
  • Newbie
  • 126578 Views
  • 62 replies
  • 67 likes
  • number of songs
    Update
  • 126578 Views
  • 62 replies
  • 67 likes

Letras

Boa tarde.Estou com um problema para maximizar as letras no aplicativo (quando clicamos e a letra preenche a tela toda). Eu clico e até tem a animação de expansão, mas não fica, volta a posição normal. O problema começou depois da última atualização ...

  • Casual Listener
  • Boa tarde. Estou com um  problema para maximizar as letras no aplicativo (quando clicamos e a letra preenche a tela toda). Eu clico e até tem a animação de expansão, mas não fica, volta a posiç...
  • Djhonatan
  • Casual Listener
  • 1914 Views
  • 3 replies
  • 1 likes
  • letters
    Update
  • 1914 Views
  • 3 replies
  • 1 likes

Solved!! Reverting to a previous update (from version 8.5.6.673)

My Question or IssueThis new UI update has made accessing music I've saved over the years nigh impossible, showing music I have downloaded in artists and albums in random order (instead of alphabetical), showing playlists in random order (instead of ...

  • Regular
  • My Question or Issue This new UI update has made accessing music I've saved over the years nigh impossible, showing music I have downloaded in artists and albums in random order (instead of a...
  • zzrenz
  • Newbie
  • 16926 Views
  • 5 replies
  • 0 likes
  • revert
    UI
    Update
    version
  • 16926 Views
  • 5 replies
  • 0 likes

Superuser Contribution New android update removes feature??

My app automatically updated (I presume), and the update removes a feature I loved. I'm on Android, and there used to be a little lightning bolt in the top right hand corner on my screen, just to the left of the settings cog. When the button was push...

  • Casual Listener
  • My app automatically updated (I presume), and the update removes a feature I loved. I'm on Android, and there used to be a little lightning bolt in the top right hand corner on my screen, just to t...
  • Katerina
  • Spotify Legend
  • 955 Views
  • 4 replies
  • 2 likes
  • Android
    feed
    Update
  • 955 Views
  • 4 replies
  • 2 likes

My listening activity not updating for my friends to see, but only when connected to a wifi device

My Question or IssueI have found that my listening activity is only updating for my friends to see, when i'm playing from my computer or telephone through speakers og through jackstick. But mostly im playing music through my wifi devices, which does ...

  • Visitor
  • ...ostly im playing music through my wifi devices, which does not updates my listening acivity. I have three and wifi devices and none of them works considering this, so I dont think it is a device issue. 
  • 619 Views
  • 0 replies
  • 1 likes
  • device
    Friends
    listening activity
    Update
  • 619 Views
  • 0 replies
  • 1 likes

Superuser Contribution Playlists Disappeared in Library Menu aftet Update

PlanPremiumCountryTürkiyeDeviceSamsung Galaxy S10Operating SystemAndroid 9 My Question or IssueSpotify has been freezing last couple days so I decided to update. However, podcast and playlist section disappeared from library. There are only 5 section...

  • Newbie
  • Plan Premium Country Türkiye Device Samsung Galaxy S10 Operating System Android 9   My Question or Issue Spotify has been freezing last couple days so I decided to update. However, p...
  • Petya
  • Community Legend
  • 794 Views
  • 1 replies
  • 0 likes
  • disappear
    Premium
    Update
  • 794 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems Spotify after Android update

Hi everybody! After the last total (Android) update on my Huawei P20 Lite, I have several issues with my spotify premium. At first, it did not start at all, leaving me with a black screen and then totally shutting down Spotify while trying to open it...

  • Visitor
  • Hi everybody! After the last total (Android) update on my Huawei P20 Lite, I have several issues with my spotify premium. At first, it did not start at all, leaving me with a black screen and then t...
  • Petya
  • Community Legend
  • 1840 Views
  • 1 replies
  • 0 likes
  • Android
    emui
    huawei
    Huawei P20
    Update
  • 1840 Views
  • 1 replies
  • 0 likes

Adding songs not working properly

Repeating a closed post without solution.. so the problem/bug is still there. "So I know I can sort the playlists and I managed to display them as CUSTOM like I like it, however when I go and add a song to one of my playlists they are always sorted b...

  • Regular
  • ...s the chosen one for the playlists section. After the update I changed the order of my playlists back to custom, but when adding songs the order is something completely different (latest played?). I...
  • 404 Views
  • 0 replies
  • 0 likes
  • add to playlist
    adding songs
    custom order
    latest played
    recenly played
    Update
  • 404 Views
  • 0 replies
  • 0 likes

Can't access Artists since last update

PlanPremiumCountryArgentinaDeviceMoto G6 PlayOperating SystemAndroid Pie My Question or IssueHello Spotify, since your last update this week I can't access 90% of my Artists anymore, they all appear as shown in screenshots. I'm not the only one exper...

  • Casual Listener
  • Plan Premium Country Argentina Device Moto G6 Play Operating System Android Pie   My Question or Issue Hello Spotify, since your last update this week I can't access 90% of my A...
  • Shini
  • Newbie
  • 760 Views
  • 4 replies
  • 2 likes
  • artist
    artists
    Update
  • 760 Views
  • 4 replies
  • 2 likes

Superuser Contribution Where is my songs submenu in this new update ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI like the new interface for Android but where did u leave my songs menu ? I don't want to li...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I like ...
  • Jemi
  • Spotify Legend
  • 801 Views
  • 3 replies
  • 3 likes
  • Android
    my songs
    new interface
    Update
  • 801 Views
  • 3 replies
  • 3 likes

April 9th update is crashing and rebooting my Google Pixel 3

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3XLOperating SystemAndroid 9 Pie My Question or IssueI have used and loved Spotify for years and years. And when I say "use", I mean I REALLY use Spotify. It is playing on my phone about 9 hours a day...

  • Casual Listener
  • ...se", I mean I REALLY use Spotify. It is playing on my phone about 9 hours a day at least 5 days a week. I have never had any issues with it until the recent update released on April 9th. Now, after l...
  • RyanGPalmer
  • Casual Listener
  • 1198 Views
  • 2 replies
  • 1 likes
  • Android
    broken
    Crash
    google
    pixel
    reboot
    restart
    Update
  • 1198 Views
  • 2 replies
  • 1 likes

Lost artists and partial albums with update

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S7 and PCOperating SystemAndroid Oreo, Windows 10 My Question or IssueSince the latest update, I cannot look up saved songs by artist. Also, partial albums are gone from my albums list. I am a Premi...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy S7 and PC Operating System Android Oreo, Windows 10   My Question or Issue Since the latest update, I cannot look up saved s...
  • Kblev
  • Newbie
  • 2507 Views
  • 9 replies
  • 17 likes
  • artist
    Update
  • 2507 Views
  • 9 replies
  • 17 likes

Superuser Contribution Bring back My Library Artists!

It seems impossible to create playlists or queue up songs without access to my saved songs in Artist view. The new update that removed it is absurd as most people I know scroll through their artist anytime they're listening to music or creating playl...

  • Regular
  • It seems impossible to create playlists or queue up songs without access to my saved songs in Artist view. The new update that removed it is absurd as most people I know scroll through their artist a...
  • roem
  • Casual Listener
  • 1249 Views
  • 2 replies
  • 5 likes
  • artists
    Artists list
    Artists View
    Update
  • 1249 Views
  • 2 replies
  • 5 likes

Favourite playlist incomplete & can't save to SD card

PlanpremiumCountryUKDeviceHuawei p9 lite My Question or IssueThe new layout is quite inconvenient without the songs library but according to other posts it's simply been renamed to "favourites" playlist this would be fine except my favourites playlis...

  • Newbie
  • ...aved as entire albums) this means I can't just shuffle play or view chronologically all my music like I usually would. Also in the new update I have been unable to move my downloads to my sd card s...
  • Mjlark
  • Casual Listener
  • 525 Views
  • 1 replies
  • 0 likes
  • favourites playlist
    SD-card
    Update
  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution The new interface just doesn't make sense

PlanPremiumCountryUSADeviceSamsung S6 My Question or IssueThe new update has removed the single most useful feature from the library and on Spotify in general, namely the ability to curate personalized artist specific playlists just by saving the son...

  • Newbie
  • Plan Premium Country USA Device Samsung S6   My Question or Issue The new update has removed the single most useful feature from the library and on Spotify in general, namely the a...
  • Jemi
  • Spotify Legend
  • 851 Views
  • 1 replies
  • 3 likes
  • saved music
    Update
  • 851 Views
  • 1 replies
  • 3 likes

Horrific layout update (version 8.4.88.150)

PlanPremiumCountryUSA DeviceSony Xperia XZ PremiumOperating SystemAndroid 9 (Pie) Just updated the app to version 8.4.88.150Upon entering an artist name in search, when you look at "Releases" (which now scrolls horizontally) there is no further break...

  • Music Fan
  • Plan Premium Country USA  Device Sony Xperia XZ Premium Operating System Android 9 (Pie)   Just updated the app to version 8.4.88.150 Upon entering an artist name in search, w...
  • Xanderius4
  • Casual Listener
  • 6301 Views
  • 13 replies
  • 13 likes
  • complaint
    Update
  • 6301 Views
  • 13 replies
  • 13 likes

Layout update gets even WORSE (version 8.4.89.515)

PlanPremiumCountryUSA DeviceSony Xperia XZ PremiumOperating SystemAndroid 9 (Pie) I previously posted on the awful changes that occurred with Android app update version 8.4.88.150. Well, I just received and installed the newest update (8.4.89.515). I...

  • Music Fan
  • Plan Premium Country USA  Device Sony Xperia XZ Premium Operating System Android 9 (Pie)   I previously posted on the awful changes that occurred with Android app update version 8...
  • amukhachou
  • Newbie
  • 641 Views
  • 1 replies
  • 3 likes
  • complaint
    Update
  • 641 Views
  • 1 replies
  • 3 likes