Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Bug Playlist

Labels

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 44679 Views
  • 15 replies
  • 36 likes
  • 44679 Views
  • 15 replies
  • 36 likes

Can't select tracks I want to listen to.

I have my playlists and can't select any song in them. I also can't play any song for any artist. I just renewed my subscription this past week and have been having issues I've never had before. I'm in Belize but pay for Spotify because of the ease w...

  • Casual Listener
  • I have my playlists and can't select any song in them. I also can't play any song for any artist. I just renewed my subscription this past week and have been having issues I've never had before. I'm ...
  • MattSuda
  • Spotify Star
  • 2203 Views
  • 6 replies
  • 0 likes
  • Bug Playlist
    Can't select music
  • 2203 Views
  • 6 replies
  • 0 likes

Problems with shuffle and repeat when using filter or selecting song

PlanPremium DeviceIphone 8 I’ve been a premium member for a while now and not until now I encountered the following problems. First of all, when I’m listening to a shuffled playlist and I’ll select a song in the same playlist shuffle will turn off. S...

  • Newbie
  •   Plan Premium   Device Iphone 8   I’ve been a premium member for a while now and not until now I encountered the following problems. First of all, when I’m listening to a shuff...
  • 590 Views
  • 0 replies
  • 3 likes
  • Bug Playlist
    filter
    Repeat stuck
    shuffle
  • 590 Views
  • 0 replies
  • 3 likes

Songs are sync but won't play

Some of my songs which are in offline playlists and saved in 'My music' don't play. When I click on the songs, the time bar is running, but there is no music and when I touch the pause button, the time bar goes back to zero. I tried de-sync the songs...

  • Casual Listener
  • Some of my songs which are in offline playlists and saved in 'My music' don't play. When I click on the songs, the time bar is running, but there is no music and when I touch the pause button, the ti...
  • AlexisM94
  • Casual Listener
  • 869 Views
  • 1 replies
  • 0 likes
  • bug
    Bug iPhone
    Bug Playlist
    Bugged songs
    synced offline won't play
    synchronisation
  • 869 Views
  • 1 replies
  • 0 likes