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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 27475 Views
  • 13 replies
  • 33 likes
  • 27475 Views
  • 13 replies
  • 33 likes

the new update has no recently listened to

the new premium update has no place for the recently played. it's recently played for a reason!!! because i really like it!!! and if i can't find it quickly i will forget because i have no memory for album covers! add a recently played section again,...

  • Casual Listener
  • the new premium update has no place for the recently played. it's recently played for a reason!!! because i really like it!!! and if i can't find it quickly i will forget because i have no memory f...
  • starlightgems
  • Casual Listener
  • 2058 Views
  • 8 replies
  • 9 likes
  • Premium
    Recently Played
    Update
  • 2058 Views
  • 8 replies
  • 9 likes

Downloaded Songs

So i have spotify premium and ofcourse i download , specific , songs to listen to offline. But sometimes songs that i didn’t add to my library but are in the same album where i did download some songs of are getting downloaded. And it’s hard for me t...

  • Newbie
  • So i have spotify premium and ofcourse i download , specific , songs to listen to offline. But sometimes songs that i didn’t add to my library but are in the same album where i did download some s...
  • Billy-J
  • Spotify Star
  • 593 Views
  • 1 replies
  • 0 likes
  • Premium
  • 593 Views
  • 1 replies
  • 0 likes

Superuser Contribution No aparece biblioteca

YaRecientemente acabo de volver a Spotify y ya he cambiado a Premium y parece como si tuviera gratis mi cuenta, ya que no aparece la biblioteca y al momento de querer agregar mis canciones a la biblioteca, al tocar el corazón aparece "se agregó a can...

5894BCCE-CF05-4203-B0FC-99775714E21A.png F21B8C1C-F510-4508-A4CE-9D37CBA8E459.png
  • Newbie
  • YaRecientemente acabo de volver a Spotify y ya he cambiado a Premium y parece como si tuviera gratis mi cuenta, ya que no aparece la biblioteca y al momento de querer agregar mis canciones a la b...
  • Peter
  • Spotify Legend
  • 2122 Views
  • 1 replies
  • 0 likes
  • Premium
  • 2122 Views
  • 1 replies
  • 0 likes

Quality changes mid playback

Plan: PremiumCountry: ArgentinaDevice: iPhone XS with AirPodsOperating System: iOS 12.2My Question or Issue: Sometimes the quality goes really bad and then comes back up, this happens to me everyday, even though I hear downloaded songs so no cellular...

  • Regular
  • Plan: Premium Country: Argentina Device: iPhone XS with AirPods Operating System: iOS 12.2 My Question or Issue:   Sometimes the quality goes really bad and then comes back up, t...
  • Loxer
  • Community Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • iOS
    Premium
    quality
  • 415 Views
  • 1 replies
  • 0 likes

New UI is Inconvenient, Not Geared Towards Listeners

PlanPremiumCountryUSADeviceiPhone 6S PlusOperating SystemiOS 12.1.4My Question or IssueThis topic has been posted before, and I have already made an idea page (as have quite a few others), but I feel that it is best to share this critique on multiple...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 6S Plus Operating System iOS 12.1.4 My Question or Issue This topic has been posted before, and I have already made an idea page (as have quite a few o...
  • DonAnnix
  • Casual Listener
  • 849 Views
  • 1 replies
  • 3 likes
  • Android
    inconvenience
    iphone
    Mobile
    Premium
    Update
  • 849 Views
  • 1 replies
  • 3 likes

Solved!! IOS app and desktop app asks me to log in every time

PlanFamily accountCountryUK Every time I log in on my laptop (MacBook Pro) I have to re-log in on my iPhone 8 app next time I use it and vice versa. However, I can log in to both at the same time and use them together. If I log in on my desktop app, ...

  • Newbie
  • Plan Family account Country UK     Every time I log in on my laptop (MacBook Pro) I have to re-log in on my iPhone 8 app next time I use it and vice versa. However, I can log in to bo...
  • Loxer
  • Community Legend
  • 933 Views
  • 1 replies
  • 0 likes
  • iOS
    Log-in
    macbook
    Premium
  • 933 Views
  • 1 replies
  • 0 likes

Solved!! App does not recognize that I am Premium

My Question or Issue I did upgrade to Premium in my iPhone and it is working fine but my Spotify app installed in my iPad does not recognize it, I am at Brazil, regards. My Question or Issue

  • Casual Listener
  •       My Question or Issue   I did upgrade to Premium in my iPhone and it is working fine but my Spotify app installed in my iPad does not recognize it, I am at Brazil, r...
  • Fabio_Junto
  • Casual Listener
  • 1395 Views
  • 4 replies
  • 0 likes
  • Premium
  • 1395 Views
  • 4 replies
  • 0 likes

Solved!! Can't Search For My Own Playlists in Main Search Bar

I've never had this issue until today but I have a few hundred playlists and naturally end up searching the title to get to one quickly on my desktop when I want to listen or edit. Would take too long to find it somewhere in the side panel. Now the o...

  • Music Fan
  •   I've never had this issue until today but I have a few hundred playlists and naturally end up searching the title to get to one quickly on my desktop when I want to listen or edit. Would take...
  • Loxer
  • Community Legend
  • 1190 Views
  • 2 replies
  • 0 likes
  • Premium
    Search
  • 1190 Views
  • 2 replies
  • 0 likes

blank. I can`t delete a post so this is just blank.

PlanPremiumCountry Device Operating System  My Question or Issue 

  • Roadie
  • Plan Premium Country   Device   Operating System     My Question or Issue  
  • 577 Views
  • 0 replies
  • 0 likes
  • Behind the lyrics
    Premium
    solution
    Spotify
    Technical Error
    Technical Problem.
  • 577 Views
  • 0 replies
  • 0 likes

Problem to share music on Instagram stories from Spotify

My Question or Issue I tried to share my music from Spotify to my Instagram stories but there is a bug ... can you help me? After I click on share to your Instagram story, appear to me the pic on the attachment...

  • Newbie
  •     My Question or Issue  I tried to share my music from Spotify to my Instagram stories but there is a bug ... can you help me? After I click on share to your Instagram story, appe...
  • Jose_M
  • Spotify Star
  • 967 Views
  • 1 replies
  • 5 likes
  • Premium
  • 967 Views
  • 1 replies
  • 5 likes

Spotify doesnt work abroad on wifi

PlanPremiumCountry ItalyDeviceiPadOperating SystemiOS 10 My Question or Issue Spotify doesnt work abroad on wifi, but on 4G which is expensive. Has anyone had this issue too? Whats the fix? thank you daniele

  • Regular
  • Plan Premium Country  Italy Device iPad Operating System iOS 10   My Question or Issue  Spotify doesnt work abroad on wifi, but on 4G which is expensive. Has anyone had t...
  • DanieleB
  • Regular
  • 784 Views
  • 2 replies
  • 0 likes
  • Premium
  • 784 Views
  • 2 replies
  • 0 likes

Solved!! Change the white interface

Hii, i’m joe, and i just have a problem with my spotify. It seems after the latest update the spotify UI won’t change. Can anyone help me? I’ve tried to delete and reinstall the app and restart my iPhone. PlanPremiumCountry IndonesiaDevice(iPhone 8+)...

7F2CEE66-02E4-40BF-8AC5-6A874E0E5E6B.jpeg 2727F625-6694-47FA-BBEE-C53792BD3D49.png A4521CE8-FB41-481D-94B2-689B01CDC3F3.png 4A8BC7D0-26FA-4B89-9513-75B60F7C2752.png
  • Casual Listener
  • ...Phone.   Plan Premium Country  Indonesia Device (iPhone 8+) Operating System (iOS 11)   My Question or Issue Hii, i’m joe, and i just have a problem with my Spotify u...
  • Loxer
  • Community Legend
  • 1952 Views
  • 1 replies
  • 0 likes
  • Interface
    iphone
    Iphone 8 plus
    iPhone 8+
    Premium
    problem
    Spotify
    UI
    user
  • 1952 Views
  • 1 replies
  • 0 likes

Solved!! my spotify app is weird

Plan planing to have premiumCountry DeviceiPhone 6sOperating Systemios 10My Question or Issuei installed the app but it says that "spotify premium cant be purchased in this app". And the app is not the usual app. its weird. please help meee

  • Newbie
  • Plan  planing to have premium Country   Device iPhone 6s Operating System ios 10 My Question or Issue i installed the app but it says that "spotify premium cant be purchased in t...
  • Noah
  • Spotify Star
  • 1727 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 1727 Views
  • 1 replies
  • 0 likes

Some songs won’t play

PlanPremiumCountry NorwayDeviceiPhone 7 plusOperating SystemiOS 11.2.5 My Question or Issue Some songs wont play on Spotify, everytime I click on one of the songs it doesn’t do anything and just stop the song that was playing. But the songs that won’...

  • Casual Listener
  •   Plan Premium Country  Norway Device iPhone 7 plus Operating System iOS 11.2.5   My Question or Issue  Some songs wont play on Spotify, everytime I click on one of t...
  • Saimon02
  • Casual Listener
  • 524 Views
  • 1 replies
  • 0 likes
  • iphone
    Premium
  • 524 Views
  • 1 replies
  • 0 likes

Spotify partially not working/loading on iOS 12 Beta.

PlanPremiumCountry United KingdomDeviceiPod Touch 6th Generation.Operating SystemiOS 12 Public Beta. My Question or Issue Ever since installing iOS 12 Public Beta on my iPod Touch, I have encountered some issues that I have previously not faced. Spot...

  • Roadie
  •   Plan Premium Country  United Kingdom Device iPod Touch 6th Generation. Operating System iOS 12 Public Beta.   My Question or Issue   Ever since installing iOS 12 Public...
  • Loxer
  • Community Legend
  • 3047 Views
  • 1 replies
  • 0 likes
  • iOS 12
    Premium
    Public Beta
    Spotify
  • 3047 Views
  • 1 replies
  • 0 likes

Playback Failed - We’re not able to play this video in your location.

PlanPremiumCountry USA - WA - SeattleDeviceiPhone 7Operating SystemiOS 11.4 My Question or Issue Constantly music stops playing entirely when playing back from top playlists, or when shuffling an Artist. When I open the Spotify App to see what’s up, ...

99B64513-B8F7-461B-9970-7D2E70EE0376.png
  • Casual Listener
  • Plan Premium Country  USA - WA - Seattle Device iPhone 7 Operating System iOS 11.4   My Question or Issue  Constantly music stops playing entirely when playing back from t...
  • Luke
  • Spotify Star
  • 6848 Views
  • 3 replies
  • 4 likes
  • iOS
    location
    Playback Failed
    Premium
    video
  • 6848 Views
  • 3 replies
  • 4 likes

Spotify in israel - lots of problems

Hi, Made a premium accout in israel....and there are many issues. On android - all daily mixes disapperd. I can see a list of playlists that are "like" daily mixes I have already played, and I can see a list of recently played ones, but the list of a...

  • Newbie
  • Hi,    Made a premium accout in israel....and there are many issues.    On android  - all daily mixes disapperd. I can see a list of playlists that are "like" d...
  • 394 Views
  • 0 replies
  • 0 likes
  • Premium
  • 394 Views
  • 0 replies
  • 0 likes

Superuser Contribution spotify keeps skipping on iphone 6

Spotify is constantly skipping on my iphone, it plays about 2 seconds of a song then skips to the next song in a playlist. If I try to pause the song it just skips on to the next one and resumes playing for 2 seconds, then on to the next song.I pay f...

  • Newbie
  • ...laying for 2 seconds, then on to the next song. I pay for premium but this service is absolute **bleep**. Can anyone help? I don't use spotify on any desktops so don't think that will fix the issue
  • Olie2012
  • Casual Listener
  • 15197 Views
  • 11 replies
  • 4 likes
  • iphone6
    Premium
    skipping
  • 15197 Views
  • 11 replies
  • 4 likes

Solved!! Mobile Premium won't let me change sound quality

Hi all,So, I have Spotify Premium on both my phone and my computer, but I can't change the sound quality on my phone. Every time I set it to extreme and close out of the Spotify app, it reverts back to normal. This is weird. Does anyone know how to c...

  • Casual Listener
  • Hi all, So, I have Spotify Premium on both my phone and my computer, but I can't change the sound quality on my phone. Every time I set it to extreme and close out of the Spotify app, it reverts b...
  • TamasKovacs
  • Regular
  • 15542 Views
  • 9 replies
  • 0 likes
  • iOS 8
    Premium
    Sound Quality
  • 15542 Views
  • 9 replies
  • 0 likes

Problems syncing local files to phone

Hi, I’ve recently changed over phones and none of my local files that I had were transferred when I did phone changeover — they were greyed out when I tried to play them. I opened laptop I have the files on and opened Spotify. The files will play thr...

  • Regular
  • ...reen downloaded tick but when I press them nothing happens.    I’m incredibly frustrated. And I’m not happy there isn’t a phone number for technical support for premium users. I’ve tried e...
  • user-removed
  • Not applicable
  • 3809 Views
  • 1 replies
  • 0 likes
  • Help
    local files not syncing
    Premium
    Syncing Local FIles
  • 3809 Views
  • 1 replies
  • 0 likes