Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: authorization charge

Labels

Forum Posts

Solved!! Premium Student: stuck on verified page

Hi all! So I currently have the Premium Family plan and wanted to switch back to premium student. However whenever I press the "get started" button it just says that I'm verified and gives me the date and then there's no way to advance past this. The...

  • Casual Listener
  • Alex
  • Moderator
  • 30991 Views
  • 43 replies
  • 5 likes
  • Premium for Students
  • 30991 Views
  • 43 replies
  • 5 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • nguyenminh
  • Newbie
  • 15131 Views
  • 9 replies
  • 0 likes
  • Premium for Students
  • 15131 Views
  • 9 replies
  • 0 likes

Spotify charges me Php. 50

After I avail Premium for student which is Php. 65.00 but they already charge me Php. 50.00 for the authorization charge.Is it included to my premium payment or do I really need to pay extra Php. 65.00? Thanks

  • Newbie
  • After I avail Premium for student which is Php. 65.00 but they already charge me Php. 50.00 for the authorization charge. Is it included to my premium payment or do I really need to pay extra Php....
  • 352 Views
  • 0 replies
  • 0 likes
  • authorization charge
    overcharging
    Payment Problems
  • 352 Views
  • 0 replies
  • 0 likes