Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi all! So I currently have the Premium Family plan and wanted to switch back to premium student. However whenever I press the "get started" button it just says that I'm verified and gives me the date and then there's no way to advance past this. The...
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
PlanFreeCountry PortugalDeviceHuawei P9 Lite So I wanna use the student discount promo to buy Spotify Premium, but my university isn't an option, what email do I use on the university request? My school one, or my personal that doesnt have correlatio...
My Question isI signed up for the student discount a month ago, and I received the confirmation message but the plan was never applied on my account. I already verified if I had another account and I don't.So I just want to knlw what can I do to appl...
I attend Nelson and Colne College and I am unable to find or select this college in the options for student discount. Is there any way to fix this?
I'm trying to get student discount for spotify premium however when i used the link(https://support.spotify.com/us/account_payment_help/premium_for_students/student-discount/) for help on my uni/college isnt listed it took me to a similar link (https...
PlanPremiumCountry Turkey My Question or Issue Good evening, I had a student discount premium before and no problem occurred until I renewed my student membership. After 2 months, I realized that I was paying 14 Turkish liras, not 7 TL as I supposed ...
When I try to register for a student discount I get redirected to the main page, I there anything wrong with my account?
PlanFree/PremiumCountry Device(iPhone Operating System(iOS 10) My Question or Issue I’m a college student but I can’t get my account verified for some reason so can anyone help me with that??
Hellu! A few weeks ago I got a message from Spotify telling me that I had to renew my student discount. I am a student for another 3 years (swedish student) and have only been able to get the discount for like 1,5 year or something. Problem starts wh...
I tried to sign up for the premium student discount. After I had entered my card information, it took me to a page where it said my card had not been charged, and that I still have to verify as a student. I never got to complete the process. But to m...
Hello! I upgraded my spotify account with student discount. Money was withdrawn but I cannot use premium. What should I do now? Thanks.
Need help, please. First time to use spotify and I want to use student discount for upgrade but then my school is not on the list. I'm from the philippines and the payment was already deducted in my card.
ciao a tutti!Sono uno studente universitario. Ho provato ad acquistare spotify student Premium ma dopo la pagina di pagamento non sono riuscito ad inserire alcun dato relativo ai miei studi! Allo stato risulto con account Free benché abbia ricevuto l...
There seems to be no direct place to put this question. I am not sure where to get help from and this is very frustrating. anyways, my account charged 9.99 instead of 4.99, the student account i had got discontinued without a notice. Where can i get ...
I just tried to sign up for the student discount, but was rejected. My school is listed, and I used the same name listed on my student account. I am a full time student, enrolled in 12 credits. Please help, I'm poor and this student discount is such ...
I thought that student premium discount includes high schoolers too. I paid but I couldn't get premium. How can I get repaid ?
I thought I already had a student account, but I checked my bank account and there was $9.99 taken out. So since I went back and signed up for the Student discount, do I get reimbursed? Or am I getting charged twice?Thanks!
I have a spotify account and am a UK citizen. I'm going to University in the US in January and would like to use the student discount, however I can't sign up to Unidays with my American University. Is there a way to do this?
I'm extremely frustrated with the Spotify student discount. I've tried once before, only to have it reject me because I hadn't realized it was for college students and not highschool students. I am now a college student, and I actually genuinely want...
In June 2017 I signed up for the student premium discount for $4.99/month. On June 13th I was charged the student discount amount- good, right? So that means the discount was approved and went through the system. But the following month (July 13th) I...
Hello, I have just noticed that for the last 2 months Spotify has been charging me £14.99 for my subscription. I originally had a student discount so was only paying £4.99 a month. I recieved no email telling me that my student discount may have expi...