Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: empty playlist

Labels

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • lad_elusive
  • Regular
  • 76557 Views
  • 61 replies
  • 67 likes
  • 76557 Views
  • 61 replies
  • 67 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • hazeyp
  • Newbie
  • 40068 Views
  • 58 replies
  • 30 likes
  • 40068 Views
  • 58 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 134820 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 134820 Views
  • 62 replies
  • 48 likes

Every song on my playlist disappeared overnight

I have a premium account and had a master playlist of over 5000 songs that I shuffle regularly. This morning, I woke up to find the entire playlist empty and all the downloaded music on my phone completely deleted. I have no idea how this happened as...

  • Casual Listener
  • I have a premium account and had a master playlist of over 5000 songs that I shuffle regularly. This morning, I woke up to find the entire playlist empty and all the downloaded music on my phone comp...
  • OneByBoo
  • Roadie
  • 559 Views
  • 1 replies
  • 0 likes
  • Deleted songs
    empty playlist
  • 559 Views
  • 1 replies
  • 0 likes