Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Premium for Family

Labels

Forum Posts

Changing the heart button to a plus

Hey there, We wanted to let you know that our design team is currently testing a new layout for the button responsible for adding items to Your Library and your playlists on iOS. The team is exploring revamping the look and some of the functions of t...

Dian_0-1673963885652.png
  • Moderator
  • Moderator
  • 乃卂乃ㄚ乇匚卄ㄖ0
  • Roadie
  • 10441 Views
  • 149 replies
  • 26 likes
  • 10441 Views
  • 149 replies
  • 26 likes

Feedback on sharing the "Your Top Songs 2022" playlist

Hey there, Thanks for continuing to help us improve the Wrapped experience every year by sharing your valuable feedback. Let's get this thread going by posting your constructive feedback on the sharing of the "Your Top Songs 2022" playlist. This'll d...

  • Moderator
  • Moderator
  • ibuprofen
  • Newbie
  • 18849 Views
  • 76 replies
  • 11 likes
  • 18849 Views
  • 76 replies
  • 11 likes

If your Wrapped is not appearing, check out this thread.

Hey there, We're receiving reports that Wrapped 2022 isn't appearing for some users. This can be due to one of the following reasons: Wrapped is not accessible in all regions due to varying criteria. Not all user accounts are eligible for the Wrapped...

  • Moderator
  • Moderator
  • 12152122834
  • Visitor
  • 40922 Views
  • 490 replies
  • 16 likes
  • 40922 Views
  • 490 replies
  • 16 likes

Your 2022 Wrapped feedback thread

Hey there, Glad to see you here. This means you're about to take your time and post the most valuable content of all - feedback from our users. If your Wrapped is not appearing, check out this thread. For all other feedback, post in the thread here. ...

  • Moderator
  • Moderator
  • elee0171
  • Visitor
  • 19590 Views
  • 443 replies
  • 10 likes
  • 19590 Views
  • 443 replies
  • 10 likes

Deprecating Preview clips

Hi everyone, The Song Previews of playlists, albums, artist, track pages and Liked Songs were recently deprecated. Preview clips will still be available on any assisted curation and the Add songs feature under Liked Songs and playlists. Your construc...

  • Moderator
  • Moderator
  • tariqmehmood321
  • Casual Listener
  • 16704 Views
  • 146 replies
  • 13 likes
  • Liked Songs Playlist
    Playlists
    Your Library
  • 16704 Views
  • 146 replies
  • 13 likes

Superuser Contribution I can't listen to my downloaded music when offline

PlanPremium familyCountryCzech republicDeviceiphone 11Operating Systemios 16 (new)My Question or IssueI can't listen to my downloaded music. When i am offline, all of my downloaded music just can not be played. That's one of reasons i even have premi...

  • Regular
  • Plan Premium family Country Czech republic Device iphone 11 Operating System ios 16 (new) My Question or Issue I can't listen to my downloaded music. When i am offline, all of my downloaded ...
  • Lyubka
  • Moderator
  • 311 Views
  • 9 replies
  • 1 likes
  • Premium for Family
  • 311 Views
  • 9 replies
  • 1 likes

Superuser Contribution Can't add album to playlist

Hello,my wife and I have premium family. Recently she can't add albums to a playlist in her app (Android) anymore. But adding single songs works.Does anyone have any idea what we can do? Many thanks in advance.

  • Regular
  • Hello, my wife and I have premium family. Recently she can't add albums to a playlist in her app (Android) anymore. But adding single songs works. Does anyone have any idea what we can do? &nb...
  • narrator
  • Casual Listener
  • 8452 Views
  • 15 replies
  • 0 likes
  • Premium for Family
  • 8452 Views
  • 15 replies
  • 0 likes

Superuser Contribution Can't create playlist folders

Hi so I just switched from individual spotify premium to premium for family. I created a new account when joining family so that I could start over with my music tastes. I noticed that I can no longer create playlist folders on my desktop app? I was ...

  • Casual Listener
  • Hi so I just switched from individual spotify premium to premium for family. I created a new account when joining family so that I could start over with my music tastes.   I noticed that I can...
  • Elena
  • Moderator
  • 2118 Views
  • 15 replies
  • 2 likes
  • Premium for Family
  • 2118 Views
  • 15 replies
  • 2 likes

Solved!!Superuser Contribution Ads keep playing when listening to podcasts or music although I have a Premium account

PlanSpotify - Premium for FamilyCountryFranceDevice(iPhone 6, Ipad Mini 2018) My Question or IssueEven though I pay for the Spotify Premium version so I can enjoy music and podcasts without having to listen to Ads. Spotify keeps playing ads, sometime...

  • Casual Listener
  • Plan Spotify - Premium for Family Country France Device (iPhone 6, Ipad Mini 2018)   My Question or Issue Even though I pay for the Spotify Premium version so I can enjoy music and podca...
  • Novy
  • Moderator
  • 4902 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 4902 Views
  • 7 replies
  • 0 likes

Superuser Contribution My daily mixes have been updating twice a day!

Plan: Premium/FamilyDevice: Android + Desktop My daily mixes sometimes update more than once a day. These updates tend to roll in the morning. I'll have 6 mixes up until 10 am, then they will change and remain that way until the next day. I listen to...

  • Casual Listener
  • Plan: Premium/Family Device: Android + Desktop   My daily mixes sometimes update more than once a day. These updates tend to roll in the morning. I'll have 6 mixes up until 10 am, then they w...
  • Alex
  • Moderator
  • 1014 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1014 Views
  • 3 replies
  • 0 likes