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2 people liked this

Re: Sonos Controller v5.5 no more folders

hogev
Regular

Hello Spotify Support, where are you? Do you not have a respons time of 24 hours? Or less?

 

Or is it wintertime? Are you sleeping?

 

Verry good support team, 2 thumbs up!

2 people liked this

Re: Sonos Controller v5.5 no more folders

why-hello-there
Regular

I guess I feel pretty strongly about something as simple as folders, so I created this:
http://bringbackfolders.com/

 

Send it around if you agree.

Re: Sonos Controller v5.5 no more folders

Community Manager
Community Manager

Hey everyone,

 

Spotify playlist folders are not supported in Sonos controllers or apps. But, while you won’t see the folders, you will still find the playlists from those folders directly under Playlists.

If you'd like to see this feature in the future, we recommend adding your kudos to this Idea in our Community Idea Exchange:  [Sonos][Playlists] Restore the folder structure in the web API so they are visible in Sonos again

We will continue to pass this feedback on internally and we'll update you there first if we have any news.

2 people liked this

Re: Sonos Controller v5.5 no more folders

greegore
Casual Listener

Hi Meredith, 

 

I, and I'm sure many others, do not regard this as a new request. I've been using this feature happily for over 2 years and all of a sudden its gone. To a customer, this a regression. A UX design failure that has rendered this premium service useless to many.

 

Being able to see the playlists in a flat structure is not a consolation when you have THOUSANDS of playlists. Especially when this new app version doesnt seem to have any logic to the ordering of the playlists?

 

2 people liked this

Re: Sonos Controller v5.5 no more folders

why-hello-there
Regular
Is it possible do give a thumbs down?

Spotify playlist folders are not supported because you removed them from your API.

How about instead you pass this URL to your boss and we can have an open conversation on why no one is listening:

http://bringbackfolders.com/
4 people liked this

Re: Sonos Controller v5.5 no more folders

rcareynyc
Newbie

This is a poor and unsatisfactory response.

 

The folders used to be available in Sonos and after the update they are gone.

 

All of a sudden you guys have completely changed how we use Sonos.

 

You gave no warning, no explanation and there was no way to not update the app.

 

If I had a choice I would NEVER have chosen to "upgrade" to a version of the Sonos app that did not keep my playlists properly organized in their folders so I could find and play the music I want to listen to.

 

This is a disaster and your cavalier response to ask us to give "kudos" to an idea is silly.

 

Bring back the folders that I and others have curated and use to listen to our music.

 

2 people liked this

Re: Sonos Controller v5.5 no more folders

JMinSF
Gig Goer

I use my Sonos system pretty much exclusively to listen to Spotify. All my Spotify music is arranged in folders, and not being able to get to those folders makes $1000+ worth of Sonos equipment useless to me.

 

Please, Spotify, do whatever you need to do to bring back folders!

 

I suppose the alternative is to migrate to another music service that gets along with Sonos better than Spotify. After years of listening to and organzing my music on Spotify, this won't be easy, so I hope there will be other options available to us.

2 people liked this

Re: Sonos Controller v5.5 no more folders

hogev
Regular
Hey Meredith, could you please reply. There are several people that responded to your post. The bottom line is that you are talking about a new feature, while we know that this feature was 2 weeks ago available for us. So what we like Spotify to do is to turn back the clock and restore the folders in their api.

Thank you.
1 person liked this

Re: Sonos Controller v5.5 no more folders

hogev
Regular
I heard that Deezer has folders for your favorites, so while Spotify is not (yet) responding, I'm going to take a look if Deezer works good with Sonos.
3 people liked this

Re: Sonos Controller v5.5 no more folders

JMinSF
Gig Goer

I can only find a few of my Spotify playlists on Sonos. Most of them say "No Selections are Available"

 

I'm beginning to understand and accept that I won't be able to listen to Spotify on Sonos any more. Since I've spend more than $1000 on Sonos components, at this point I can ony hope that there's a secondary market for this equipment. If I can't get to my Spotify playlists, it's pretty much useless to me. 

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